Tesis Giovanni Villahermosa

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    UNIVERSIDAD DE ORIENTENCLEO DE MONAGAS

    PROGRAMA DE INGENIERA DE SISTEMASSUB - COMISIN DE TRABAJOS DE GRADO

    MATURN / MONAGAS / VENEZUELA

    SISTEMA DE INFORMACIN COMO APOYO A LA OPERATIVIDAD DE

    LA PLATAFORMA TECNOLGICA PARA LA DIRECCIN GENERAL DE

    CIENCIA Y TECNOLOGA, ADSCRITA A LA GOBERNACIN DEL

    ESTADO MONAGAS

    Informe de Pasantas de Grado presentado ante la Comisin de Trabajos de Grado,

    como requisito para optar al ttulo de Ingeniero de Sistemas

    Br: Gi!"##i J"!i$r Vi%%"&$r'(" R)r*+$.CI: 0.120.034A($(r A5")6'i5: I#+. J$(7( C&"8"rr.CI: 9.43.;30A($(r L"

    Maturn; Mao de !"#!$

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    UNIVERSIDAD DE ORIENTENCLEO DE MONAGAS

    PROGRAMA DE INGENIERA DE SISTEMASSUB - COMISIN DE TRABAJOS DE GRADO

    MATURN / MONAGAS / VENEZUELA

    ACTA DE EVALUACIN

    %n mi car&cter de asesor acad'mico del trabajo presentado por el B"5&i%%$r

    Gi!"##i J"!i$r Vi%%"&$r'(" R)ri+$, portador de la c'dula de identidad

    n(mero) 0.120.034, para optar al grado acad'mico de I#+$#i$r )$ Si(=$'"(.

    Titulado) SISTEMA DE INFORMACIN COMO APOYO A LA

    OPERATIVIDAD DE LA PLATAFORMA TECNOLGICA PARA LA

    DIRECCIN GENERAL DE CIENCIA Y TECNOLOGA, ADSCRITA A LA

    GOBERNACIN DEL ESTADO MONAGAS, considero que dic*o trabajo re(ne

    los requerimientos m'ritos suficientes para ser sometido a la e+aluacin por parte

    del jurado eaminador$

    %n la ciudad de Maturn a los quince das del mes de -o+iembre del !"##$

    Ing$ .es(s C*aparro

    C$I$) /$0!1$213

    ii

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    ACTA DE APROBACI?N

    iii

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    DEDICATORIA

    Quiero dedicar este esfuerzo:

    A Dios y la Virgencita del Valle patrona de mi pueblo natal.

    A mis padres Eglys Rodrguez y Giovanni Villaermosa !uienes

    an contribuido tanto en el logro de esta meta.

    A mis ermanos Eric" Villaermosa# $arln Villaermosa y %os&Villaermosa.

    A mi sobrino Antony Daniel $artnez Villaermosa !uien a

    llenado mi ogar y mi familia de felicidad y sonrisas. Espero !ue

    esto le permita ver en futuro# !ue todo lo !ue uno se propone enesta vida puede lograrlo.

    A mi novia 'arintia (arabia# amor por ti y por m) *e amo)

    Giovanni Villaermosa

    i+

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    AGRADECIMIENTO

    4 5ios a la 6irgen del 6alle por darme muc*a salud fortale7a para culminar

    con 'ito esta meta$

    4 mis padres %gls 8odrgue7 Gio+anni 6illa*ermosa, por su esfuer7o,

    confian7a, dedicacin, amor, apoo compa9a durante toda mi +ida$

    4 mis *ermanos Eric" Villaermosa# $arln Villaermosa y %os&

    Villaermosa# por brindarme su apoyo incondicional# ser mis

    amigos y todo a la vez# por sus palabras de aliento cada vez !ue

    lo necesitaba.

    4 mi amor :arint*ia Sarabia, por apoarme en todo momento ser

    incondicional conmigo gracias amor conmigo$

    4 la %scuela 6irgen del 6alle por brindarme proporcionarme las bases del

    conocimiento$

    4 la ?ni+ersidad de @riente, por ser mi segunda casa brindarme la

    oportunidad de estudiar en tan reconocida institucin uni+ersitaria as lograr

    con+ertirme *o en da en unprofesional$

    4l Ing$ .es(s C*aparro por ser mi asesor acad'mico, que adem&s de ser un gran

    amigo fue un gran gua para el logro de esta meta$

    4 la Ing$ 5esiree 4nd'rico la Ing$ A*uanails -u9e7, por ser mi jurado, por

    todas sus obser+aciones recomendaciones a largo de la reali7acin de esta tesis$

    +

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    4l Bcdo$ ranD 5a7 por el apoo prestado para la presentacin de mi tesis,

    gracias mi *ermano$

    4 mis amigos) Giomar Marcano, 'li 8odrgue7, 8en&n Gu7m&n, .uan 5a7,

    4nnels iguera, Mariles Moreno, Miguel =errera, Pedro 8odrgue7 EpanteraF,

    Miguel Carmona, .ose Maita, .*oan Caraballo, rancisco =ernande7, .uan Carlos

    Car+ajal, airen Torres$ 5iana Garca, =emerln Maita, Paola Bope7, MnicaGamboa, @rlando Coronado, 4urelio Ben, redd Gon7ale7, Manual Sala7ar,

    Sergio, a la Prof$ Ing$ 4na Marcano la Prof$ Ing$ 8osangela Garca, a todos los

    dem&s de igual forma muc*as gracias$

    4 la Ing Mariann Martine7, por ser mi asesora laboral contribuir a la

    culminacin de este proecto$ 4l Bcdo$ 'li Smit*, 8odolfo Paredes, Carlos aa

    Gualberto, 4l+aronis, al resto del equipo de la 5ireccin General de Ciencia

    Tecnologa$

    Gracias a todos; querer es poder

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    NDICE

    4CT4 5% %64B?4CIH- $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

    ii 5%[email protected] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

    i+

    4G845%CIMI%[email protected]$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ +

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    BIST4 5% IG?84S $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$iii

    BIST4 5% 5I4G84M4S $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$+ii

    BIST4 5% T4JB4S $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$+iii

    BIST4 5% P4-T4BB4S

    $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$iii

    8%S?M%-$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ +

    [email protected]?CCIH- $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #

    [email protected] I$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2

    [email protected]%[email protected] @[email protected] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2

    [email protected]%8-4CIH- 5%B %[email protected] [email protected]$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2

    8ese9a =istrica$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2

    6isin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2

    Misin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /

    -aturale7a $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /

    @bjeti+os $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 0

    %structura @rgani7ati+a de la Gobernacin del %stado Monagas$$$$$$$$$$$$$$$$$$$$$$$$$ 1

    5I8%CCIH- G%-%84B 5% CI%-CI4 A T%[email protected]@G4 5% B4

    [email protected]%8-4CIH- 5%B %[email protected] [email protected]$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L

    6isin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L

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    Misin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L

    @bjeti+o Institucional$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

    @bjeti+os %specficos$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

    %structura @rgani7ati+a de la 5ireccin General de Ciencia Tecnologa$$$$$$$$$$ 3

    5i+isin de Proecto $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3

    unciones $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"

    Coordinacin de 8edes Ser+idores $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##Coordinacin de Comunicaciones $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!

    5i+isin de Telem&tica $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!

    unciones $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!

    Coordinacin Soporte T'cnico$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #2

    Coordinacin de 4plicaciones $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #0

    5i+isin de In+estigacin 5esarrollo$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #1

    Coordinacin de Manuales, Procedimientos 4cti+os $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #[email protected] II $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L

    %B [email protected]%M4 A S?S G%-%84BI545%S $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L

    PB4-T%4MI%[email protected] 5%B [email protected]%M4 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L

    @J.%[email protected] 5% B4 I-6%STIG4CIH- $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !!

    @bjeti+o General $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !!

    @bjeti+os %specficos$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !!

    .?STIIC4CIH- 5% B4 I-6%STIG4CIH-$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !2

    BIMIT4CIH- 5% B4 I-6%STIG4CIH- $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !/

    [email protected] III$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !0

    [email protected] 8%%8%-CI4B $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !0

    4-T%C%5%-T%S 5% B4 I-6%STIG4CIH- $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !0

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    J4S%S T%H8IC4S$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1

    Sistema de Informacin$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1

    Tipos ?sos de los Sistemas de Informacin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !

    Importancia de los Sistemas de Informacin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !

    Intranet $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2"

    6entajas de la implementacin de una Intranet $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2#

    6isin General de las Tecnologas de Informacin Comunicacin ETICF$$$$$$$ 22

    5efinicin de TIC$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 22

    6entajas de las TIC para las @rgani7aciones $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 22

    8epresentacin de las TIC $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2/

    6isin General de la Produccin del SoftNare $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2/

    Proceso del SoftNare$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2/

    Ciclos de Proectos Inform&ticos$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 20

    Ba Ingeniera del SoftNare $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 21

    %tapas de la ingeniera del softNare$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2L

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    Modelo Incremental $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /"

    Importancia de los m'todos de desarrollo de softNare $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /"

    Metodologa $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /#

    Caractersticas de las Metodologas $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /#

    5efinicin del m'todo de desarrollo del softNare $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /!

    Metodologas %structuradas $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /!

    OOO EOorld Oide OebF $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /!

    Jase de 5atos$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /2

    i

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    @bjeti+os de las Jase de 5atos $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /2

    Ba alian7a &gil $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ //

    %l Manifiesto gil$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ //

    Metodologas @rientadas a @bjetos $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /0

    Metodologas Tradicionales Eno &gilesF$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /0

    Metodologas giles $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /1

    Metodologa KP EProgramacin %tremaF$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /1

    =istorias de ?suario dem&s artefactos KP$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /3

    Tarjetas C8C EClase Q 8esponsabilidad R ColaboradorF $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 02

    @bjeti+os de KP $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 0/

    ases de la Metodologa KP$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 00

    MASB$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 0

    .a+aScript $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 0

    Macromedia 5reamNea+er $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 03

    Macromedia ireNorDs $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 03

    Benguaje ?nificado de Modelado E?MBF $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 1"

    8elaciones ?MB $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 1#

    5iagramas ?MB$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 1!

    %nterprise 4rc*itect $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 1/

    %nterprise 4rc*itect el Benguaje ?MB$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 10

    5%I-ICIH- 5% [email protected] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 10

    [email protected] I6$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 13

    [email protected] M%[email protected]@[email protected] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 13

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    [email protected] 5% I-6%STIG4CIH- $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 13

    -I6%B 5% B4 I-6%STIG4CIH- $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L"

    5IS%[email protected] 5% B4 I-6%STIG4CIH- $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L"

    [email protected] A M?%ST84$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L#

    TC-IC4S % I-ST8?M%[email protected] 5% 8%[email protected]%CCIH- 5% [email protected]$$$$$$$$$$$$$$$$$$ L2

    TC-IC4S 5% 4-BISIS 5% [email protected]$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L/

    5IS%[email protected] @P%[email protected] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L0

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    4S% I) %[email protected] A PB4-%4MI%[email protected] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L

    5i+isin de Proectos $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L3

    Coordinacin de 8edes $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L3

    Coordinacin de Comunicaciones Tetra $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L3

    5i+isin de Telem&tica $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ "

    Coordinacin de Soporte al Sitio$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ "

    Coordinacin de Sistemas 4plicaciones $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ "

    5i+isin de In+estigacin 5esarrollo$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ "

    Coordinacin de Manuales, Procedimientos 4cti+os $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #

    8equerimientos Primera Iteracin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 0

    8equerimientos Segunda Iteracin$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 8equerimientos Tercera Iteracin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3"

    8equerimientos Cuarta Iteracin$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3!

    8esumen de requerimiento del sistema$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3/

    =erramientas de 5esarrollo del Sistema $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3

    4rquitectura del Sistema $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 33

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    Plan de entrega $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #""

    4S% II) [email protected]?CCIH- % IT%[email protected]%S $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"2

    Modelo de caso de uso del sistema $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"2

    5iagrama General de Caso 5e ?so $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #31

    Tareas de ingeniera $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #3L

    Tareas de IngenieraQIteracin I $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$#3L

    Tareas de Ingeniera R Iteracin II$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$!"2Tareas de Ingeniera R Iteracin III $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$!"L

    Tareas de Ingeniera R Iteracin I6 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$!#/

    5ise9o de Jase de 5atos$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !#

    4S% III$ M4-T%-IMI%[email protected] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !#3

    Iteracin I$ Casos de Prueba$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !#3

    4-BISIS [email protected]@QJ%-%[email protected] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !#

    [email protected][email protected]%S $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L

    8%[email protected]%[email protected]%S $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !3

    [email protected] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !3"

    4-%[email protected] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !32

    [email protected] M%[email protected] $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !3/

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    LISTA DE FIGURAS

    igura #$ %structura @rgani7ati+a de la Gobernacin del %stado Monagas$ $$$$$$$$$$$$$$$$ 1

    igura !$ %structura @rgani7ati+a de la 5ireccin General de Ciencia Tecnologa$ $3

    igura 2) Bogo de ?MB $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 1"

    igura /) 8elacin de 5ependencia entre dos Clases $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 1#

    igura 0) 8epresentacin de una 8elacin de 4sociacin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 1!

    igura 1) 8elacin de Generali7acin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 1!igura L) 8epresentacin de un 5iagrama de Caso de ?so$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 12

    igura ) 8epresentacin de un 5iagrama de Clases$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 1/

    igura 3$ Primer dise9o para el acceso al sistema$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 1

    igura #"$ 4rquitectura del sistema$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #""

    igura #!$5iagrama del C? # Q 6alidar usuario$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"1

    igura #2$ 5iagrama del C? ! R Cambiar contrase9a $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"L

    igura #/$ 5iagrama del C? 2 R 4ctuali7ar datos personales $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"3

    igura #0$ 5iagrama del C? /Primer ni+el Q 4dministrar mensajera$ $$$$$$$$$$$$$$$$$$$$ ##"

    igura #1$ 5iagrama del C? / Segundo ni+el Q 4dministrar mensajera$ $$$$$$$$$$$$$$$$ ###

    igura #L$ 5iagrama del C? /$# R %n+iar mensajes$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ###

    igura #$ 5iagrama del C? /$! R Consultar mensajes recibidos $$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##!

    igura #3$ 5iagrama del C? /$2 R Consultar mensajes en+iados$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##2

    igura !"$ 5iagrama del C? /$/ R %liminar mensajes recibidos$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##/

    igura !#$ 5iagrama del C? /$0 R %liminar mensajes en+iados $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##1

    igura !!$5iagrama del C? 0 R 6otar en encuesta$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##L

    igura !2$5iagrama del C? 1 R 6isuali7ar cumplea9os personal$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##3

    igura !/$5iagrama del C? L Primer -i+el R Gua Telefnica $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!"

    igura !0$5iagrama del C? LSegundo -i+elR Gua Telefnica $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!#

    igura !1$ 5iagrama del C? L$# R 4gregar contacto $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!#

    igura !L$ 5iagrama del C? L$! R 4gregar empresa$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!!

    igura !$ 5iagrama del C? L$2 R Consultar listado gua telefnica $$$$$$$$$$$$$$$$$$$$$$$ #!2

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    igura !3$ 5iagrama del C? R 8eali7ar sugerencias al sistema $$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!1

    igura 2"$ 5iagrama de C? 3 Primer -i+el R Gestionar recursos$ $$$$$$$$$$$$$$$$$$$$$$$$$$ #!L

    igura 2#$ 5iagrama de C? 3 Segundo -i+el R Gestionar recursos$ $$$$$$$$$$$$$$$$$$$$$$$ #!L

    igura 2!$ 5iagrama de C? 3$# R Crear una categora para una coordinacin$ $$$$$$$#!

    igura 22$ 5iagrama de C? 3$! R Bistar de categoras por coordinacin$$$$$$$$$$$$$$$$$ #!3

    igura 2/$ 5iagrama de C? 3$2 R 4djuntar arc*i+o a categora$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #2"

    igura 20$ 5iagrama de C? 3$/ R 5escargar arc*i+o$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #2#

    igura 21$ 5iagrama de C? #" R Consultar informacin de la institucin$$$$$$$$$$$$$$$ #2!igura 2L$ 5iagrama de C? ## R 6isuali7ar lista enlaces$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #2/

    igura 2$ 5iagrama de C? #! R 8eali7ar una solicitud de insumo$$$$$$$$$$$$$$$$$$$$$$$$$ #20

    igura 23$ 5iagrama de C? #2 Primer -i+elR Seguimiento de solicitud de insumo$

    $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #2L

    igura /"$ 5iagrama de C? #2 Segundo -i+el R Seguimiento de solicitud de

    insumos$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #2L

    igura /#$ 5iagrama de C? #2$# R 6er lista de solicitud de insumos$$$$$$$$$$$$$$$$$$$$$$ #2

    igura /!$ 5iagrama de C? #2$! R Modificar estado de solicitud de insumos$ $$$$$$$#23

    igura /2$ 5iagrama de C? #2$2 R Generar reporte de solicitud de insumos$ $$$$$$$$$#/"

    igura //$ 5iagrama de C? #/ Primer -i+el R 4dministrar funcionarios $$$$$$$$$$$$$$$ #/#

    igura /0$ 5iagrama de C? #/ Segundo -i+el R 4dministrar funcionarios $$$$$$$$$$$$ #/!

    igura /1$5iagrama de C? #/$# R4gregar uncionario$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #/!

    igura /L$5iagrama de C? #/$! RModificar uncionario$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #/2

    igura /$5iagrama de C? #/$2 R%liminar uncionario$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #//

    igura /3$5iagrama de C? #0 Primer -i+el R4dministrar usuarios$$$$$$$$$$$$$$$$$$$$$$$$ #/1igura 0"$5iagrama de C? #0 Segundo -i+el R4dministrar usuarios$$$$$$$$$$$$$$$$$$$$$ #/L

    igura 0#$5iagrama de C? #0$# R4gregar usuario$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #/L

    igura 0!$5iagrama de C? #0$! RModificar usuario$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #/

    igura 02$5iagrama de C? #0$2 R%liminar usuario$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #/3

    igura 0/$5iagrama de C? #0$/ RConsultar listado de usuarios$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #0"

    igura 00$5iagrama de C? #0$0 R6er pri+ilegio de usuario$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #0#

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    igura 01$ 5iagrama de C? #1 Primer -i+el Q Gestionar encuesta$$$$$$$$$$$$$$$$$$$$$$$$$$ #02

    igura 0L$ 5iagrama de C? #1 Segundo -i+el Q Gestionar encuesta$$$$$$$$$$$$$$$$$$$$$$$ #0/

    igura 0$ 5iagrama de C? #1$# R Crear encuesta$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #0/

    igura 03$ 5iagrama de C? #1$! R Modificar opciones encuesta $$$$$$$$$$$$$$$$$$$$$$$$$$$$ #00

    igura 1"$ 5iagrama de C? #1$2 R 4cti+ar encuesta $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #01

    igura 1#$ 5iagrama de C? #1$/ R %liminar encuesta $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #0L

    igura 1!$ 5iagrama de C? #1$0 R %liminar opciones encuesta $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #0

    igura 12$ 5iagrama de C? #1$1 R Consultar listado de encuestas$$$$$$$$$$$$$$$$$$$$$$$$$$ #03igura 1/$ 5iagrama de C? #1$L R Mostrar resultados de encuesta$$$$$$$$$$$$$$$$$$$$$$$$$ #1"

    igura 10$5iagrama de C? #L Primer -i+el R4dministrar Gua Telefnica$ $$$$$$$$$$#1!

    igura 11$5iagrama de C? #L Segundo -i+el R4dministrar Gua Telefnica$ $$$$$$$#1!

    igura 1L$5iagrama de C? #L$# RModificar contacto$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #12

    igura 1$5iagrama de C? #L$! R%liminar contacto$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #1/

    igura 13$5iagrama de C? #L$2 R Modificar empresa$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #10

    igura L"$5iagrama de C? #L$/ R %liminar empresa$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #11

    igura L#$ 5iagrama de C? # Primer -i+el R 4dministrar contenido $$$$$$$$$$$$$$$$$$$ #1L

    igura L!$ 5iagrama de C? # Segundo -i+el R 4dministrar contenido $$$$$$$$$$$$$$$$ #1

    igura L2$ 5iagrama de C? #$# R 4ctuali7ar contenido$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #1

    igura L/$ 5iagrama de C? #$! R 6aciar contenido$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #13

    igura L0$ 5iagrama de C? #$2 R Guardar organigrama$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L"

    igura L1$ 5iagrama de C? #$/ R %liminar organigrama $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L#

    igura LL$ 5iagrama de C? #3 Primer -i+el R 4dministrar indicadores$$$$$$$$$$$$$$$$$ #L2

    igura L$ 5iagrama de C? #3 Segundo -i+el R 4dministrar indicadores$$$$$$$$$$$$$$ #L2

    igura L3$ 5iagrama de C? #3$# R 4gregar indicador$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L/

    igura "$ 5iagrama de C? #3$! R Modificar indicador$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L0

    igura #$ 5iagrama de C? #3$2 R Modificar estado de indicador$ $$$$$$$$$$$$$$$$$$$$$$$$$ #L1

    igura !$ 5iagrama de C? #3$/ R%liminar indicador$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #LL

    igura 2$ 5iagrama de C? #3$0 R6er lista de indicadores$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L

    igura /$ 5iagrama de C? !" Primer -i+el R6er lista de indicadores$$$$$$$$$$$$$$$$$$$ #L3

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    igura 0$ 5iagrama de C? !" Segundo -i+el R6er lista de indicadores$ $$$$$$$$$$$$$$ #"

    igura 1$ 5iagrama de C? !"$# RCrear enlaces$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"

    igura L$ 5iagrama de C? !"$! RModificar enlaces$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##

    igura $ 5iagrama de C? !"$2 R%liminar enlaces$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #2

    igura 3$ 5iagrama de C? !# Primer -i+el R 4dministrar noticia $$$$$$$$$$$$$$$$$$$$$$$$ #/

    igura 3"$ 5iagrama de C? !# Segundo -i+el R 4dministrar noticia $$$$$$$$$$$$$$$$$$$$$ #0

    igura 3#$ 5iagrama de C? !#$# R 4gregar noticia $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #0

    igura 3!$ 5iagrama de C? !#$! R Modificar noticia $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #1igura 32$ 5iagrama de C? !#$2 R %liminar noticia $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L

    igura 3/$ 5iagrama de C? !! Primer -i+el R 4dministrar recursos$$$$$$$$$$$$$$$$$$$$$$ #3

    igura 30$ 5iagrama de C? !! Segundo -i+el R 4dministrar recursos$$$$$$$$$$$$$$$$$$$ #3"

    igura 31$ 5iagrama de C? !!$# R Modificar datos de un arc*i+o$ $$$$$$$$$$$$$$$$$$$$$$$$$ #3"

    igura 3L$ 5iagrama de C? !!$! R Modificar datos de categora de una coordinacin$

    $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #3!

    igura 3$ 5iagrama de C? !!$2 R %liminar arc*i+o$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #32

    igura 33$ 5iagrama de C? !!$/ R %liminar categora de una coordinacin$ $$$$$$$$$$#3/

    igura #""$ 5iagrama de Clases General del Sistema$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #31

    igura #"#$ 5ise9o de Jase de 5atos $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !#

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    LISTA DE DIAGRAMAS

    5iagrama #$ 5iagrama sobre las problematicas de la 5ireccin General de Ciencia

    Tecnologia$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 2

    5iagrama !$ 5iagrama de clase 6alidar ?suario$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"L

    5iagrama 2$ 5iagrama de clase cambiar contrase9a$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"

    5iagrama /$ 5iagrama de clase 4ctuali7ar datos personales$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##"

    5iagrama 0$5iagrama de clase administrar mensajera$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##L5iagrama 1$ 5iagrama de clase 6otar en encuesta$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##

    5iagrama L$ 5iagrama de clase 6isuali7ar cumplea9os personal de la institucin$$ #!"

    5iagrama $ 5iagrama de clase Gua Telefnica$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!0

    5iagrama 3$ 5iagrama de clase 8eali7ar sugerencia al sistema$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!L

    5iagrama #"$ 5iagrama de clase 8ecursos$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #2!

    5iagrama ##$ 5iagrama de clase 8ecursos$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #22

    5iagrama #!$ 5iagrama de clase 6isuali7ar lista de enlaces$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #20

    5iagrama #2$ 5iagrama de clase 8eali7ar solicitud de insumo$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #21

    5iagrama #/$ 5iagrama de clase seguimiento de solicitud de insumo$$$$$$$$$$$$$$$$$$$$$ #/#

    5iagrama #0$ 5iagrama de clase administrar funcionarios$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #/1

    5iagrama #1$ 5iagrama de clase 4dministrar ?suarios$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #02

    5iagrama #L$ 5iagrama de clase 4dministrar %ncuesta$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #1#

    5iagrama #$ 5iagrama de clase 4dministrar Gua Telefnica$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #1L

    5iagrama #3$ 5iagrama de clase 4dministrar Contenido$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L!

    5iagrama !"$ 5iagrama de clase 4dministrar indicadores$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L3

    5iagrama !#$ 5iagrama de clase 4dministrar %nlaces Oeb$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #/

    5iagrama !!$ 5iagrama de clase 4dministrar -oticias$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #3

    5iagrama !2$ 5iagrama de clase 4dministrar 8ecursos$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #30

    5iagrama !/$ %squema de despliegue de pantallas del sistema EuncionarioF$$$$$$$$$ !01

    5iagrama !0$%squema de despliegue de pantallas del sistema ESuper?suarioF $$$$$$$!0L

    5iagrama !1$ %squema de despliegue de pantallas del sistema E4dministradorF$$$$$ !0

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    LISTA DE TABLAS

    Tabla #$ Modelo de =istoria de ?suario a utili7ar$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 0#

    Tabla !$ Modelo propuesto para una tarea de ingeniera $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 0!

    Tabla 2$ Modelo propuesto para una prueba de aceptacin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 0!

    Tabla /$ Modelo de tarjeta C8C $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 02

    Tabla 0$ Cuadro @perati+o$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ LL

    Tabla 1$%l problema su impacto en la organi7acin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ /Tabla L$ =istoria de usuario # $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 0

    Tabla $ =istoria de usuario ! $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 0

    uente) 4utor E!"##FTabla 3$ =istoria de usuario 2 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 0

    Tabla #"$ =istoria de usuario / $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L

    Tabla ##$ =istoria de usuario 0 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ L

    Tabla #!$ =istoria de usuario 1 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

    Tabla #2$ =istoria de usuario L $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

    Tabla #/$ =istoria de usuario $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3

    Tabla #0$ =istoria de usuario 3 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3

    Tabla #1$ =istoria de usuario #" $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3"

    Tabla #L$ =istoria de usuario ## $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3#

    Tabla #$ =istoria de usuario #! $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3#

    uente) 4utor E!"##FTabla #3$ =istoria de usuario #! ECont$F$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3#

    Tabla !"$ =istoria de usuario #2 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3!

    Tabla !#$ =istoria de usuario #/ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 32

    Tabla !!$ =istoria de usuario #0$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 32

    Tabla !2$ =istoria de usuario #1 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3/

    Tabla !/$ 5etalles de los requerimientos funcionales del sistema$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 30

    Tabla !0$ 5etalles de los requerimientos no funcionales$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 3

    Tabla !1$ Plan de entrega para la primera iteracin$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"#

    Tabla !L$ Plan de entrega para la segunda iteracin$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"#

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    Tabla !$ Plan de entrega para la tercera iteracin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"!

    Tabla !3$ Plan de entrega para la cuarta iteracin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"2

    Tabla 2"$ 5etalles del caso de usoV6alidar ?suarioW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"1

    Tabla 2#$ 5etalles del caso de uso VCambiar contrase9aW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"

    Tabla 2!$ 5etalles del caso de uso V4ctuali7ar datos personalesW$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #"3

    Tabla 22$ 5etalles del caso de uso V%n+iar mensajesW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##!

    Tabla 2/$ 5etalles del caso de uso VConsultar mensajes recibidosW$$$$$$$$$$$$$$$$$$$$$$$$$ ##2

    Tabla 20$ 5etalles del caso de uso VConsultar mensajes en+iadosW$ $$$$$$$$$$$$$$$$$$$$$$$$ ##/Tabla 21$ 5etalles del caso de uso V%liminar mensajes recibidosW$ $$$$$$$$$$$$$$$$$$$$$$$$$ ##0

    Tabla 2L$ 5etalles del caso de uso V%liminar mensajes en+iadosW$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##1

    Tabla 2$ 5etalles del caso de uso V6otar en encuestaW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##

    Tabla 23$ 5etalles del caso de uso VCumplea9os Efuncionarios de la institucinFW$ ##3

    Tabla /"$ 5etalles del caso de uso V4gregar contactoW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!!

    Tabla /#$ 5etalles del caso de usoV4gregar empresaW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!2

    Tabla /!$ 5etalles del caso de uso VConsultar listado gua telefnicaW$$$$$$$$$$$$$$$$$$$$ #!/

    Tabla /2$ 5etalles del caso de usoV8eali7ar sugerencia al sistemaW$ $$$$$$$$$$$$$$$$$$$$$$$ #!1

    Tabla //$ 5etalles del caso de uso VCrear una categora para una coordinacinW$$$$#!

    Tabla /0$ 5etalles del caso de uso VBistar categoras por coordinacinW$ $$$$$$$$$$$$$$$$ #!3

    Tabla /1$ 5etalles del caso de uso V4djuntar arc*i+o a categoraW$ $$$$$$$$$$$$$$$$$$$$$$$$$ #2"

    Tabla /L$ 5etalles del caso de uso V5escargar arc*i+oW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #2#

    Tabla /$ 5etalles del caso de uso VConsultar informacin de la institucinW$ $$$$$$$$#22

    Tabla /3$ 5etalles del caso de uso V6isuali7ar lista enlacesW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #2/

    Tabla 0"$ 5etalles del caso de uso V8eali7ar solicitud de insumoW$ $$$$$$$$$$$$$$$$$$$$$$$$$ #21

    Tabla 0#$ 5etalles del caso de uso V6er lista de solicitud de insumosW$ $$$$$$$$$$$$$$$$$$ #2

    Tabla 0!$ 5etalles del caso de uso VModificar estado de solicitud de insumosW$$$$$$ #23

    Tabla 02$ 5etalles del caso de uso VGenerar reporte de solicitud de insumosW$$$$$$$$ #/"

    Tabla 0/$ 5etalles del caso de uso V4gregar uncionarioW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #/2

    Tabla 00$ 5etalles del caso de uso VModificar uncionarioW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #//

    Tabla 01$ 5etalles del caso de uso V%liminar uncionarioW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #/0

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    Tabla 0L$ 5etalles del caso de uso V4gregar ?suarioW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #/

    Tabla 0$ 5etalles del caso de uso VModificar ?suarioW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #/3

    Tabla 03$ 5etalles del caso de uso V%liminar ?suarioW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #0"

    Tabla 1"$ 5etalles del caso de uso VConsultar listado de usuariosW$ $$$$$$$$$$$$$$$$$$$$$$$$ #0#

    Tabla 1#$ 5etalles del caso de uso V6er pri+ilegio de ?suarioW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #0!

    Tabla 1!$ 5etalles del caso de uso VCrear encuestaW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #00

    Tabla 12$ 5etalles del caso de uso VModificar opciones encuestaW$$$$$$$$$$$$$$$$$$$$$$$$$$ #01

    Tabla 1/$ 5etalles del caso de uso V4cti+ar encuestaW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #0LTabla 10$ 5etalles del caso de uso V%liminar encuestaW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #0

    Tabla 11$ 5etalles del caso de uso V%liminar opciones encuestaW$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #03

    Tabla 1L$ 5etalles del caso de uso VConsultar listado de encuestasW$ $$$$$$$$$$$$$$$$$$$$$$ #1"

    Tabla 1$ 5etalles del caso de uso VMostrar resultados de encuestaW$ $$$$$$$$$$$$$$$$$$$$$ #1#

    Tabla 13$ 5etalles del caso de uso VModificar contactoW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #12

    Tabla L"$ 5etalles del caso de uso V%liminar contactoW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #1/

    Tabla L#$ 5etalles del caso de uso VModificar empresaW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #10

    Tabla L!$ 5etalles del caso de uso V%liminar empresaW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #11

    Tabla L2$ 5etalles del caso de uso V4ctuali7ar contenidoW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #13

    Tabla L/$ 5etalles del caso de uso V6aciar contenidoW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L"

    Tabla L0$ 5etalles del caso de uso VGuardar organigramaW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L#

    Tabla L1$ 5etalles del caso de uso V%liminar organigramaW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L!

    Tabla LL$ 5etalles del caso de uso V4gregar indicadorW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L/

    Tabla L$ 5etalles del caso de uso VModificar indicadorW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L0

    Tabla L3$ 5etalles del caso de uso VModificar estado de indicadorW$$$$$$$$$$$$$$$$$$$$$$$$ #L1

    Tabla "$ 5etalles del caso de uso V%liminar indicadorW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #LL

    Tabla #$ 5etalles del caso de uso V6er lista de indicadoresW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L

    Tabla !$ 5etalles del caso de uso VCrear enlacesW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ ##

    Tabla 2$ 5etalles del caso de uso VModificar enlacesW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #!

    Tabla /$ 5etalles del caso de uso V%liminar enlaceW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #2

    Tabla 0$ 5etalles del caso de uso V4gregar noticiaW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #1

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    Tabla 1$ 5etalles del caso de uso VModificar noticiaW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #L

    Tabla L$ 5etalles del caso de uso V%liminar noticiaW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #

    Tabla $ 5etalles del caso de uso VModificar datos de un arc*i+oW$ $$$$$$$$$$$$$$$$$$$$$$ #3#

    Tabla 3$ 5etalles del caso de uso VModificar datos de categora de una

    coordinacinW$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #3!

    Tabla 3"$ 5etalles del caso de uso V%liminar arc*i+oW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #32

    Tabla 3#$ 5etalles del caso de uso V%liminar categora de una coordinacinW$$$$$$$$$ #3/

    Tabla 3!$ Tarea de Ingeniera #$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #3Tabla 32$Tarea de Ingeniera !$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ #33

    Tabla 3/$Tarea de Ingeniera 2$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !""

    Tabla 30$Tarea de Ingeniera /$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !"#

    Tabla 31$Tarea de Ingeniera 0$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !"!

    Tabla 3L$Tarea de Ingeniera 1$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !"2

    Tabla 3$Tarea de Ingeniera L$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !"/

    Tabla 33$Tarea de Ingeniera $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !"0

    Tabla #""$Tarea de Ingeniera 3$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !"1

    Tabla #"#$Tarea de Ingeniera #"$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !"L

    Tabla #"!$ Tarea de Ingeniera ##$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !##

    Tabla #"2$ Tarea de Ingeniera #!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !#!

    Tabla #"/$ Tarea de Ingeniera #2$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !#2

    Tabla #"0$ Tarea de Ingeniera #/$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !#0

    Tabla #"1$ Tarea de Ingeniera #0$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !#0

    Tabla #"L$ Tarea de Ingeniera #1$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !#1Tabla #"$ Caso de Prueba de 4ceptacin #$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !#3

    Tabla #"3$ Caso de Prueba de 4ceptacin #$#$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !!#

    Tabla ##"$ Caso de Prueba de 4ceptacin !$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !!2

    Tabla ###$ Caso de Prueba de 4ceptacin 2$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !!/

    Tabla ##!$ Caso de Prueba de 4ceptacin /$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !!0

    Tabla ##2$ Caso de Prueba de 4ceptacin 0$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !!L

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    Tabla ##/$ Caso de Prueba de 4ceptacin 1$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !!3

    Tabla ##0$ Caso de Prueba de 4ceptacin L$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !2"

    Tabla ##1$ Caso de Prueba de 4ceptacin L$#$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !2!

    Tabla ##L$ Caso de Prueba de 4ceptacin $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !22

    Tabla ##$ Caso de Prueba de 4ceptacin $#$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !2/

    Tabla ##3$ Caso de Prueba de 4ceptacin 3$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !20

    Tabla #!"$ Caso de Prueba de 4ceptacin 3$#$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !21

    Tabla #!#$ Caso de Prueba de 4ceptacin #"$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !2LTabla #!!$ Caso de Prueba de 4ceptacin #"$#$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !23

    Tabla #!2$ Caso de Prueba de 4ceptacin #"$!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !/"

    Tabla #!/$ Caso de Prueba de 4ceptacin #"$2$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !/!

    Tabla #!0$ Caso de Prueba de 4ceptacin ##$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !/2

    Tabla #!1$ Caso de Prueba de 4ceptacin ##$#$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !//

    Tabla #!L$ Caso de Prueba de 4ceptacin ##$!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !/0

    Tabla #!$ Caso de Prueba de 4ceptacin #!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !/1

    Tabla #!3$ Caso de Prueba de 4ceptacin #2$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !/L

    Tabla #2"$ Caso de Prueba de 4ceptacin #2$#$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !/

    Tabla #2#$ Caso de Prueba de 4ceptacin #2$!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !/3

    Tabla #2!$ Caso de Prueba de 4ceptacin #0$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !0"

    Tabla #22$ Caso de Prueba de 4ceptacin #0$#$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !0#

    Tabla #2/$ Caso de Prueba de 4ceptacin #0$!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !0!

    Tabla #20$ Caso de Prueba de 4ceptacin #1$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !02

    Tabla #21$ Caso de Prueba de 4ceptacin #1$#$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !02

    Tabla #2L$ Caso de Prueba de 4ceptacin #1$!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !0/

    Tabla #2$ 5etalles de los costos del Proecto$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !2

    Tabla #23$ 8esumen de los gastos de implantacin del sistema$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !/

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    LISTA DE PANTALLAS

    Pantalla #$ Interfa7 de acceso al sistema $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !03

    Pantalla !$ Men( principal EfuncionarioF$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !03

    Pantalla 2$Men( principal ESuper?suarioF$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1"

    Pantalla /$Men( principal E4dministradorF$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1"

    Pantalla 0$ -oticias$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1#

    Pantalla 1$ Comentar -oticias$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1#Pantalla L$ Gua Telefnica$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1!

    Pantalla $ Consultar 5atos de uncionarios$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1!

    Pantalla 3$ Consultar 5atos de Contactos$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !12

    Pantalla #"$ 4gregar 5atos de Contactos$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !12

    Pantalla ##$ Consultar 5atos de %mpresa$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1/

    Pantalla #!$ 4gregar 5atos %mpresa$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1/

    Pantalla #2$ Ju7n de reclamos sugerencias$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !10

    Pantalla #/$ 8ecursos$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !10

    Pantalla #0$ 5epartamento VCategorasW$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !11

    Pantalla #1$ 4gregar Categora$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !11

    Pantalla #L$ 5escargar 4rc*i+o$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1L

    Pantalla #$ 4gregar 4rc*i+o$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1L

    Pantalla #3$ %n+iar mensaje$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1

    Pantalla !"$ Mensajes, adjuntar arc*i+o$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !1

    Pantalla !#$ Mensajes %n+iados$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !13

    Pantalla !!$ Mensajes 8ecibidos$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !13

    Pantalla !2$ %nlaces Oeb$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L"

    Pantalla !/$ 6otar %ncuesta$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L"

    Pantalla !0$ 6er 8esultados %ncuesta$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L#

    Pantalla !1$ Informacin de la Institucin$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L#

    Pantalla !L$ Cuenta de ?suario$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L!

    iii

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    Pantalla !$ Cambiar Contrase9a$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L!

    Pantalla !3$ 4ctuali7ar 5atos Personales$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L2

    Pantalla 2"$ Pri+ilegio de ?suario$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L2

    Pantalla 2#$ Solicitar Insumo$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L/

    Pantalla 2!$ Peticiones de Insumo$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L/

    Pantalla 22$ 4dministracin$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L0

    Pantalla 2/$ Inicio$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L0

    Pantalla 20$ Gua Telefnica$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L1Pantalla 21$ Institucin$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L1

    Pantalla 2L$ %nlaces $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L1

    Pantalla 2$ -oticias$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !LL

    Pantalla 23$ 8ecursos$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !LL

    Pantalla /"$ ?suarios$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L

    Pantalla /#$ Personal $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L

    Pantalla /!$ %ncuesta$ $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !L3

    Pantalla /2$ Ju7n $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !"

    Pantalla //$ Indicadores $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ !"

    i+

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    UNIVERSIDAD DE ORIENTENCLEO DE MONAGAS

    PROGRAMA DE INGENIERA DE SISTEMASSUB - COMISION DE TRABAJOS DE GRADO

    MATURIN / MONAGAS / VENEZUELA

    SISTEMA DE INFORMACIN COMO APOYO A LA OPERATIVIDAD DELA PLATAFORMA TECNOLGICA PARA LA DIRECCIN GENERAL DECIENCIA Y TECNOLOGA, ADSCRITA A LA GOBERNACION DEL

    ESTADO MONAGAS

    A=r: Gi!"##i Vi%%"&$r'("$ T=r "5")6'i5: Ing$ .es(s C*aparroC$I) #3$"L3$310 CI$ /$0!1$213N!i$'

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    INTRODUCCIN

    %n la actualidad es primordial para toda organi7acin tener bajo control lo

    relacionado con el flujo de informacin que surge de las acti+idades diarias; esto con

    el fin de lograr detectar irregularidades en el proceso de produccin comunicacin

    para de esta manera ser m&s eficientes producti+os en este mundo cada +e7 m&s

    competiti+o$

    =o en da, gracias al +ertiginoso crecimiento de la tecnologa, este tema se

    *ace cada +e7 m&s f&cil agradable$ Bos sistemas de informacin se centran en

    estudiar las formas para mejorar el uso de la tecnologa que soporta el flujo de

    informacin dentro de la organi7acin, representa adem&s, una *erramienta de gran

    utilidad para el logro de los objeti+os, a que permiten, de manera mu precisa, el

    manejo control de informacin +aliosa en la toma de decisiones; es por ello que el

    incenti+o al desarrollo de los mismos cada da es maor$

    Con el propsito de lograr esta eficiencia producti+idad la 5ireccin General

    de Ciencia Tecnologa E5GCATF, adscrita a la Gobernacin del estado Monagas, *a

    tenido la iniciati+a de desarrollar una plataforma tecnolgica acorde con sus

    necesidades que le permita mejorar ampliamente la gestin control de sus procesos

    el flujo de informacin que surge de las acti+idades diariamente$ %sta plataforma

    consiste en el desarrollo de un sistema de informacin de apoo a la operati+idad de

    la plataforma tecnolgica de la 5GCAT$

    Para la elaboracin de esta in+estigacin se utili7o como metodologa de

    desarrollo de softNare KP Eprogramacin etremaF, cuas fases brindan fleibilidad

    eficiencia en cuanto a su aplicacin resultados$ Para esta metodologa importante la

    relacin con el cliente su satisfaccin que la cantidad de documentacin que se

    #

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    !

    genera$ %ste proecto se presento en los subsiguientes captulos, estructurados de la

    siguiente forma)

    Captulo I) Conteto @rgani7acional$ %n este captulo se mencionaron aspectos

    relacionados con la institucin donde se lle+ a cabo el proecto, es decir, todo el

    conteto organi7acional, misin, +isin objeti+os$

    Captulo II) %l problema sus generalidades$ %n est' se eplico el problema encuestin, los objeti+os de la in+estigacin Eobjeti+o general objeti+os especficosF,

    la justificacin limitacin de la in+estigacin$

    Captulo III) Marco referencial$ %n este se estudiaron una serie de conceptos

    que representan la base terica en la cual est& sustentada la in+estigacin$

    Captulo I6) Marco Metodolgico$ Se refiere al tipo, ni+el dise9o de la

    in+estigacin las t'cnicas de recoleccin de datos que fueron utili7adas$ Se eplica

    detalladamente las fases de la metodologa KP Eprogramacin etremaF que fueron

    abordadas) %ploracin planeacin, iteraciones produccin$

    Captulo 6) 8esultados$8epresenta los resultados finales de la in+estigacin

    reali7ada donde se describen con especificidad todos los pasos ejecutados para el

    cumplimiento de cada objeti+o planteado$ Se muestra adem&s un an&lisis costo R

    beneficio con el cual se confirma la factibilidad econmica del desarrollo aplicacin

    del sistema desarrollado$

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    CAPTULO I

    [email protected] ORGANIZACIONAL

    GOBERNACIN DEL ESTADO MONAGAS

    R$($" i(=ri5"

    Ba Gobernacin del %stado Monagas fue fundada en el a9o #3/1 comen7 a

    prestar sus ser+icios en el a9o de #3/3$ %st& ubicada frente a la Pla7a Jol+ar,diagonal a la iglesia San Simn, en la ciudad de Maturn$ unciona en una edificacin

    estilo colonial que fue construida a principios de la d'cada de los cuarenta, cuando se

    da el proceso de reno+acin urbana de la ciudad de Maturn$ 5esde su construccin

    *asta a*ora *a sido ocupada por importantes personalidades que pertenecen a la

    *istoria poltica del estado del pas, eperimentando a tra+'s del tiempo,

    remodelaciones tanto en la edificacin como en la estructura organi7acional$

    4 ra7 del proceso de descentrali7acin, la Gobernacin *a creado nue+os

    departamentos, alternati+as que gradualmente se *an ido mejorando en pro del

    beneficio de la poblacin$ 4ctualmente se encuentra ejerciendo el cargo de

    Gobernador del %stado Monagas, .os' Gregorio Jrice9o, el cual fue elegido el 2# de

    octubre del a9o !$""/ cumpliendo con su primer mandato por eleccin popular$ Ba

    Gobernacin del %stado Monagas es el organismo constituente del Poder %jecuti+o

    8egional que conjuntamente con el Poder Begislati+o conforma el Poder P(blico

    %statal$

    Vi(i#

    Ba Gobernacin del %stado Monagas se +isuali7a como una institucin

    moderna, efica7, eficiente debidamente descentrali7ada; capa7 de satisfacer en

    2

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    /

    forma efecti+a a la colecti+idad, a tra+'s de la gestin de un personal altamente

    capacitado +alori7ado, con los recursos financieros materiales suficientes; con el

    objeto de promo+er e impulsar las acti+idades econmicas del %stado, de manera de

    apro+ec*ar las +entajas comparati+as de la entidad, en funcin de mejorar elbienestar

    la calidad de +ida de toda la comunidad del %stado Monagas$

    Mi(i#

    4tender la demanda necesidades de la Poblacin del %stado Monagas,

    mediante la garanta de seguridad, salud, educacin, cultura, deporte, infraestructura

    desarrollo socio R econmico, acorde a la +ialidad ambiental con el objeto de

    reducir la pobre7a ele+ar el ni+el calidad de +ida del monaguense$ Todo esto,

    mediante una gestin de Gobierno caracteri7ada por los principios de legalidad,

    *onestidad, transparencia, eficiencia, eficacia calidad$

    N"=r"%$"

    Ba Gobernacin del %stado Monagas, es el rgano encargado de cumplir

    *acer cumplir la Constitucin las lees del %stado$ Tambi'n se encarga de

    suministrar, controlar manejar el presupuesto, basado en los lineamientos de la

    poltica presupuestaria, que regir& para el sector p(blico del %stado, los cuales se

    corresponden con el programa de ajuste econmico, acordado por el gobierno

    nacional, permitiendo de esta manera, que se pueda desarrollar ampliar sus laboressatisfactoriamente, cumpliendo a su +e7 con lo dispuesto en la Be de Presupuesto,

    donde los aportes otorgados est'n acordes con las funciones objeti+os b&sicos para

    los cuales fueron creados$

    Por esta ra7n, las transacciones gubernamentales que regir&n lo dispuesto en la

    Be de Presupuesto, estar&n encaminadas a lograr la racionali7acin del gasto

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    p(blico, de manera tal que su efecto en el orden social, contribua a ele+ar el ni+el de

    calidad de +ida de supoblacin$

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    E(=r5=r" Or+"#i"=i!" )$ %" G

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    L

    DIRECCIN GENERAL DE CIENCIA Y TECNOLOGA DE LA

    GOBERNACIN DEL ESTADO MONAGAS

    Ba 5ireccin General de Ciencia Tecnologa de la Gobernacin %stado

    Monagas, tiene como objeti+o institucional, dise9ar ejecutar proectos de

    in+estigacin cientfica tecnolgica relacionados directamente con el Plan -acional

    de 5esarrollo %conmico Social de la -acin EP-5%S !""!Q!""LF, con el nue+o

    mapa estrat'gico del pas con los cinco grandes equilibrios Eeconmico, social,poltico, territorial e internacionalF a fin de impulsar el desarrollo econmico del

    estado alcan7ar la justicia social, donde la persona la sustentabilidad ambiental

    son *egemnicos$

    Vi(i#

    Biderar el desarrollo de la ciencia la tecnologa en el %stado Monagas

    mediante la generacin, acti+acin, direccin moderni7acin de escenarios

    cientficos tecnolgicos que condu7can a la solucin de problemas de perteneca

    social, a tra+'s de la ecelencia de sus recursos *umanos$

    Mi(i#

    Promo+er la generacin apropiacin del conocimiento, la ciencia, la

    tecnologa la inno+acin para impulsar el mejoramiento del est&ndar de la calidadde +ida del indi+iduo, as como fortalecer el desarrollo de los diferentes sectores

    producti+os del %stado Monagas, mediante el aporte de soluciones eficientes en

    armona con el medio ambiente, actuando bajo los lineamientos emanados del

    Ministerio de Ciencia Tecnologa$

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    O

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    gF Sistemati7acin de la gestin administrati+a institucional, mediante la

    implementacin de tecnologas de informacin comunicacin, optimi7ando

    cualitati+a cuantitati+amente procedimientos resultados$

    *F Incrementar la capacidad cientfica uso de la tecnologa de la informacin

    comunicacin en la sociedad para contribuir a la masificacin el acceso

    uni+ersal al conocimiento$

    E(=r5=r" Or+"#i"=i!" )$ %" Dir$55i# G$#$r"% )$ Ci$#5i" T$5#%+*"

    Fi+r" . E(=r5=r" Or+"#i"=i!" )$ %" Dir$55i# G$#$r"% )$ Ci$#5i" T$5#%+*".uente) Portal Oeb 5ireccin General de Ciencia Tecnologa$ E!"#"F$*ttp) XX N N N$monaga s$ gob $ +e XdgcX

    Di!i(i# )$ Pr$5=

    Ba di+isin de Prospeccin Proecto es la responsable del dise9o de polticas,

    planes estrategias de desarrollo cientfico tecnolgico, de redes de procesos de

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    #"

    inno+acin, orientadas al logro del desarrollo econmico social del %stado

    Monagas$

    F#5i#$(

    aF Planificar, dise9ar establecer procedimientos de prospeccin en ciencia

    tecnologa a fin de conocer las tendencias del sector elaborar proectos,

    directrices lineamientos que permitan la formulacin de una poltica estadal

    de ciencia tecnologa por parte de la 5ireccin General de Ciencia

    Tecnologa$

    bF %laborar los planes que contribuan al fortalecimiento de la in+estigacin

    cientfica tecnolgica al desarrollo de redes procesos de inno+acin$

    cF Promo+er la cooperacin internacional en apoo a las estrategias estadales de

    comercio a las necesidades de la in+estigacin desarrollo estadal$

    dF 6incular a la 5ireccin General de Ciencia Tecnologa, con los organismos

    competentes para coordinar desarrollar las acciones necesarias que impulsen fortale7can, a ni+el nacional, la posicin poltica estrat'gica de la ciencia

    tecnologa estadal$

    eF Coordinar el funcionamiento de los entes rganos estadales de in+estigacin,

    a los fines de insertarlos en el proceso de ejecucin de los planes polticas

    dise9ados$

    fF %+aluar la gestin program&tica presupuestaria en materia de ciencia

    tecnologa de los rganos entes de la 4dministracin P(blica %stadal$

    gF 5irigir las acciones para lograr el apoo t'cnico financiero de los programas

    de in+estigacin desarrollo orientado a la formacin desarrollo de los

    recursos *umanos dentro del sector de la ciencia tecnologa, de acuerdo a los

    lineamientos establecidos por la 5ireccin General de Ciencia Tecnologa$

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    *F Planificar los procesos para prestar el apoo t'cnico financiero a las

    acti+idades de in+estigacin, desarrollo e inno+acin dentro del sector de la

    ciencia tecnologa$

    Cr)i#"5i# )$ R$)$( S$r!i)r$(

    Ba Coordinacin de 8edes Ser+idores de la 5ireccin General de Ciencia

    Tecnologa es un departamento encargado de planificar, coordinar super+isar laspolticas para el dise9o, instalacin mantenimiento de los equipos e instalaciones

    destinadas a pro+eer ser+icio de red a los entes dependientes no dependientes de la

    Gobernacin de Monagas$

    Mi(i#

    Coordinar la implementacin super+isin de las polticas lineamientos queen materia de comunicacin para redes de datos se estable7can, busca la

    estandari7acin de la Gobernacin del %stado Monagas en materia de infraestructura

    inform&tica, as como asegurar los ni+eles ptimos de apro+ec*amiento del equipo de

    cmputo sistemas de comunicacin para redes de datos de alta tecnologa para

    mantener a la +anguardia la sistemati7acin de ser+icios, procesos funciones del

    Gobierno del %stado en su m&s alto ni+el de rendimiento$

    Vi(i#

    Ser una coordinacin altamente capacitada para prestar un ser+icio de calidad

    en el menor tiempo posible, dando respuestas concretas a las necesidades que la

    Gobernacin de Monagas requiera$

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    Cr)i#"5i# )$ C'#i5"5i#$(

    Mi(i#

    Ser un grupo lder en promocin de la uni+ersali7acin de las comunicaciones,

    proporcionando a nuestros usuarios soluciones integrales de gran +alor, inno+adoras

    de clase mundial, a tra+'s del desarrollo *umano, de la aplicacin

    administracin de tecnologa depunta$

    Vi(i#

    Ba coordinacin de Comunicacin, entidad modelo que contribue a la

    transformacin de las comunicaciones de seguridad del %stado Monagas, ente

    normati+o e integrador en el &rea garanti7ando la democrati7acin e independencia de

    la informacin del conocimiento, para el bienestar de todos los monaguense$

    Di!i(i# )$ T$%$'=i5"

    8esponsable de formular, coordinar ejecutar polticas, planes objeti+os

    estrat'gicos en el &rea de telem&tica dentro de la administracin p(blica del %stado

    Monagas$

    F#5i#$(

    aF %jercer la super+isin, control fiscali7acin sobre el logro, objeti+os

    funciones emprendidas por las coordinaciones que integran la 5i+isin$

    bF Informar asesorar al director, sobre los a+ances cientficos tecnolgicos que

    sir+an de referencia para el desarrollo de la regin permitan a la Gobernacin

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    del %stado Monagas, +isuali7ar sus primos planes estrat'gicos de sistemas

    telecomunicaciones$

    cF 4sistir representar, cuando as lo autorice el director, en la seleccin

    contratacin de empresas asesoras de sistemas telecomunicaciones$

    dF Programar super+isar los planes de mantenimiento pre+enti+o correcti+o de

    los equipos automati7ados de la 4dministracin P(blica del %stado Monagas$

    eF %stablecer estrategias para desarrollar lograr el uso racional de los recursos

    t'cnicos de las coordinaciones que la integran$fF 4sesorar a la 4dministracin P(blica del %stado Monagas en materia de

    Telem&tica$

    Cr)i#"5i# S8r=$ T65#i5

    Mediante la Coordinacin de Soporte T'cnico en sitio, se establecer&n

    est&ndares para satisfacer necesidades comunes de los organismos dependientes nodependientes de la Gobernacin del %stado Monagas$ Se establecer&n las polticas

    objeti+os que permitan desarrollar las acti+idades de la organi7acin de manera

    consistente con las estrategias de la misma, a su +e7 optimi7ar todos los

    procedimientos$

    Consciente de las di+ersas posibilidades del estado e+oluti+o actual de

    softNare *ardNare se *ar& 'nfasis en la reduccin de costos simplificacin de los

    sistemas, en donde pre+alecen los procesos de consolidacin a todo ni+el la

    reutili7acin de ser+icios, complementada con una estrategia de conein, con acento

    en la interconein de la empresa en donde la cla+e est& en buscar interfaces est&ndar

    *erramientas para interconectar los sistemas aplicados a este ente$

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    Mi(i#

    Coordinar, integrar proporcionar ser+icios de soporte t'cnico de recursos de

    Tecnologa de Informacin Comunicaciones en apoo a todos los procesos

    conducentes al control del =ardNare SoftNare de la Gobernacin del %stado

    Monagas, los entes autnomos la comunidad en general, poniendo especial 'nfasis

    a la atencin de las necesidades de los usuarios, a tra+'s del soporte directo con las

    *erramientas adecuadas que garanticen soluciones efecti+as eficientes$

    Prestar un ser+icio actuali7ado, eficiente profesional de desarrollo

    mantenimiento de la infraestructura tecnolgica de la Gobernacin del %stado

    Monagas, a tra+'s de ser+icios de comunicaciones, adquisicin mantenimiento de

    equipos softNare, entrenamiento preparacin de proectos productos

    inform&ticos para la comunidad en general; manteniendo relaciones cordiales,

    constantes, personali7adas con los usuarios, siendo recepti+os a las opiniones de los

    mismos$

    Vi(i#

    Ba Coordinacin de Soporte en Sitio es una unidad funcional adscrita a la

    5i+isin de Telem&tica e integrada por personal altamente capacitado, comprometido,

    eficiente efecti+o, en todo lo relacionado con la pre+isin solucin de problemas

    t'cnicos que afectan la operati+idad de los sistemas ser+icios de informacin,tambi'n se con+ertir& en una estructura de ser+icios para la implementacin de

    nue+as alternati+as en el uso de la tecnologa, apoando a la Gobernacin del estado

    Monagas en el logro de sus objeti+os, proectando su imagen dentro fuera de la

    institucin, desarrollando productos ser+icios de ptima calidad$

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    Cr)i#"5i# )$ A8%i5"5i#$(

    Mi(i#

    Proporcionar Tecnologa de informacin de +anguardia con+eniente, para

    satisfacer los requerimientos epectati+as de nuestros usuarios, a tra+'s de una

    plataforma de conecti+idad, de softNare , que permitan a las distintos organismos

    adscritos, a operar de manera integrada con informacin disponible a los diferentesni+eles de toma de decisiones del @rganismo, contando con personal profesional

    capacitado$ Somos un 5epartamento de desarrollo de sistemas de informacin

    seguridad inform&tica, con la misin de lle+ar soluciones accesibles, eficientes

    eficaces a nuestros clientes$ %n el &rea de sistemas, desarrollamos aplicaciones a la

    medida auiliares para otros sistemas a eistentes$ -uestras soluciones abarcan

    sistemas monousuario, multiusuario$ -uestras aplicaciones est&n basadas en las

    plataformas OindoNs Binu, con 'nfasis en la seguridad de los sistemas

    operaciones relacionadas$ %l dinamismo de Sistema 4plicaciones es parte integral

    de su equipo *umano, con gran capacidad de inno+ar, dise9ar adaptar sistemas de

    informacin a las necesidades del cliente$

    Vi(i#

    Ser la unidad de Tecnologa de Informacin que garantice el flujo oportuno

    +era7 de los datos a tra+'s de sus Sistemas de Gestin Gerenciales$ Ser losimpulsores de los cambios tecnolgicos que permitan a las unidades de gestin

    prestar un ser+icio efica7 eficiente a la ciudadana$ Ser el ente rector en fijar las

    pautas estrategias en Tecnologa de Informacin, para las distintas unidades adscrita

    8esol+er donde cuando sea necesario, los problemas necesidades de nuestros

    usuarios en la utili7acin de su informacin, mediante nuestros ser+icios, desarrollo

    de sistemas, dise9o de p&ginas Oeb, seleccin de softNare$ ortale7a

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    -uestro equipo de trabajo cuenta con desarrollo de sistemas de cmputo,

    adem&s de una slida formacin acad'mica que nos permite tener pleno dominio en la

    aplicacin de *erramientas para el desarrollo de sistemas con los m&s altos est&ndares

    de calidad$

    Di!i(i# )$ I#!$(=i+"5i# D$("rr%%

    Cr)i#"5i# )$ M"#"%$(, Pr5$)i'i$#=( A5=i!(

    4ctualmente esta coordinacin no posee una misin +isin formalmente

    definida$

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    CAPTULO II

    EL PROBLEMA Y SUS GENERALIDADES

    PLANTEAMIENTO DEL PROBLEMA

    %n la actualidad, los sistemas de informacin forman parte esencial en toda

    organi7acin$ %stos audan a mejorar la comunicacin el poder de anali7ar los

    datos que diariamente surge de las acti+idades reali7adas, los cuales son necesariospara administrar el negocio$ Ba informacin es fundamental para las organi7aciones,

    quienes toman las decisiones comien7an a percibir que 'sta a no es un producto

    eclusi+amente colateral de la operacin de la empresa, sino que en s, es uno de los

    promotores de la misma$ Ba informacin es un elemento primordial que en un

    momento dado puede determinar el 'ito o fracaso de una empresa$ Seg(n Meja, %

    ESF epresa al respecto)

    Bas tecnologas de la informacin *an sido conceptuali7adas como laintegracin con+ergencia de la computacin, las telecomunicaciones la t'cnica para el procesamiento de datos, donde sus principalescomponentes son) el factor *umano, los contenidos de la informacin, elequipamiento, la infraestructura, el softNare los mecanismos deintercambio de informacin, los elementos de poltica regulaciones,adem&s de los recursos financieros$

    E * t tp ) XX NNN $ c o l p o s $m Xc o n f e r e n ciasXC @ - % 8 % - C I 4 > ! " 5 % > ! "T I T >!"%MM%.I4$pdfF$

    =o en da la maora de las empresas, organi7aciones e instituciones cuentan

    con un portal Neb o aplicacin que comunican a los distintos ni+eles gerenciales para

    poder garanti7ar la comunicacin$ =acer que la informacin en una organi7acin

    flua de forma eficiente no es tarea f&cil$ %s necesario contar con mecanismos

    decomunicacin adecuados con una plataforma tecnolgica robusta para lograr

    dic*o objeti+o$ Bos sistemas de informacin, adem&s de ser usados en la

    #L

    http://www.colpos.mx/conferencias/CONFERENCIA%20DE%20TIT%25http://www.colpos.mx/conferencias/CONFERENCIA%20DE%20TIT%25
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    #

    automati7acin de procesos, permiten la generacin de datos +aliosos para la toma de

    decisiones, uno de los procesos de maor importancia en cualquier empresa$ %s

    indispensable que todos los miembros de la institucin posean a la mano todos los

    datos necesarios sobre la organi7acin, los procedimientos que se deben seguir para

    reali7ar las acti+idades, a que de esta forma se encuentran apoados orientados

    *acia el logro de los objeti+os$

    4 mediado del siglo KK los sistemas de informacin *an tenido un crecimientoconsiderable debido en gran parte al incremento de las posibilidades que ofrece

    Internet$ 5e manera mu especial dentro de lo que es el mundo de las tecnologas de

    informacin, los sistemas Neb *an tomando bastante auge de *ec*o son utili7ados

    ampliamente por muc*as empresas para brindar una gran +ariedad de ser+icios a sus

    clientes sus empleados$

    5ebido a este crecimiento al Internet, surge con gran fluide7 las denominadas

    redes pri+adas Intranets$ Bas organi7aciones se dieron cuenta de los beneficios que

    significaba el uso correcto de esta tecnologa, creando sistemas internos que puedan

    ser accesados a tra+'s de un computador por medio de la redes unir la informacin

    de todos los departamentos$ Tomando en cuenta el 'ito que tu+ieron las

    organi7aciones, comen7aron a implementarlos a ni+el corporati+o buscando contener

    las aplicaciones que se usaban en la empresa de esta manera tener todos los

    ser+icios en un mismo lugar donde cada empleado pudiera acceder con el fin de

    administrar comunicar datos, informacin conocimiento$

    Ba informacin debe ser trasmitida a todos los empleados sin ecepcin$

    4dem&s, se *ace imprescindible que los empleados tengan acceso a una informacin

    actuali7ada +era7, a *erramientas que *agan su trabajo m&s f&cil, que puedan *acer

    sugerencias mejoras de los procesos operati+os de la empresa, reali7ar peticiones de

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    alg(n recurso o insumo que se requiera, entre otros$ %sta informacin debe llegar de

    forma segura r&pida a quien corresponde a fin de brindar las soluciones necesarias$

    Seg(n .orge Mas E!""F en su artculo titulado V## consejos para moti+ar en la

    empresaW, uno de los factores m&s importante para mantener a los empleados

    moti+ados en una organi7acin es la comunicacin$ Mantener a los empleados

    informados, fomentar el trabajo en equipo, +alorar reconocer los 'itos, aprobar

    nue+as ideas, entre otros; *acen que los empleados se sientan parte de laorgani7acin$

    Considerando lo ante epresado, la 5ireccin General de Ciencia Tecnologa

    E5GCATF es una institucin del estado Monagas creada por el Gobernador .os'

    Gregorio Jrice9o para que asesore al ejecuti+o regional en todo lo que en materia

    cientficoQtecnolgico se refiere, as permitir que todas las dem&s organi7aciones

    p(blicas del %stado se beneficien del recurso tecnolgico *umano que estaposee$

    %sta institucin es la encargada de prestar ser+icios a los diferentes entes

    p(blicos del territorio monaguense, entre estos se encuentran) elaboracin de redes

    micro macro; brindar conein de internet ilimitada; mantenimiento reparacin

    del sistema m+il digital de radio ET%T84F, que permiten las comunicaciones en los

    diferentes organismo de seguridad del estado; reparacin de lneas telefnicas;

    elaboracin de aplicaciones para agili7ar o apoar procesos; as como tambi'n la

    actuali7acin, mantenimiento e instalacin de softNare *ardNare de los equiposinform&ticos que se encuentran en el sitio, entre otras, es decir, brindar soporte

    proectos tecnolgicos a las instituciones$

    5GCAT est& conformada por tres di+isiones las cuales son) di+isin de

    Proectos, di+isin Telem&tica, di+isin de in+estigacin desarrollo$ Ba primera

    tiene bajo sus lineamientos responsabilidad dos coordinaciones las cuales son)

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    !"

    Coordinacin de Comunicaciones T%T84 Esistema m+il digital de radioF,

    Coordinacin de 8edes Ser+idores, cua ubicacin fsica t&ctica, para sus optimas

    operaciones, se encuentran locali7ados en el =ospital Manuel -u9e7 To+ar ETorre

    =ospitalF$ Ba di+isin de telem&tica tiene bajo su mando la Coordinacin de Sistemas

    4plicaciones, la Coordinacin de Soporte al Sitio$ %sta coordinacin se encuentra

    ubicada en el centro de la ciudad especficamente en el palacio de Gobierno del

    estado Monagas$ Sin embargo la coordinacin de Soporte al Sitio se ubica en la 7ona

    industrial de este estado en las instalaciones del estadio monumental .uana la4+an7adora$ Ba di+isin de in+estigacin desarrollo tiene bajo su potestad a la

    coordinacin de Manuales, Procedimientos 4cti+os que se ubica en las mismas

    instalaciones del estadio Monumental$ %stas coordinaciones en conjunto logran las

    acti+idades u objeti+os de la organi7acin$

    %l intercambio de informacin de un departamento a otro se *ace de forma

    manual lo que ob+iamente representa un incon+eniente que termina por afectar de

    una u otra manera las acti+idades$ Ba informacin suministrada a los empleados con

    frecuencia no llega a tiempo$ Igualmente, las peticiones de recursos o sugerencias

    *ec*as a la gerencia por los trabajadores no son atendidas a la bre+edad$ Por lo tanto,

    muc*os empleados se desmoti+an$ -o se fomenta el trabajo en equipo muc*as

    +eces el trabajo *ec*o por algunos empleados no es reconocido o no es de dominio

    p(blico dentro de la organi7acin$

    4ctualmente para *acer llegar la informacin los lineamientos a losfuncionarios se emplean radios de comunicacin ET%T84F, *ojas de papel as como

    tambi'n el en+o de oficios, informes reportes; en el caso de que se necesite datos

    adicionales para lle+ar a cabo las tareas asignadas estos emplean los radios si no se

    puede establecer la comunicacin por medio de estos, tienen que recurrir a llamadas

    telefnicas$ Ba informacin no flue de la mejor manera no quedan registros

    almacenados$

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    @tro incon+eniente que enfrenta esta organi7acin es el relacionado con el

    manejo de algunos documentos importantes para que cada departamento pueda

    funcionar de manera ptima$ -o eiste una plataforma centrali7ada donde los

    empleados puedan obtener las distintas plantillas o formatos para elaborar los

    informes correspondientes$ A en el caso de que dic*as plantillas sean modificadas, no

    siempre esas modificaciones llegan a tiempo a los departamentos por lo que en

    ocasiones eisten diferencias en los reportes emitidos por estos$

    4unado a esto todos los departamentos manejan programas, dri+ers, softNare

    paquetes inform&ticos que requieren para reali7ar sus labores$ %n especial la

    coordinacin de soporte al sitio que requiere de estos para reali7ar las instalacin de

    sistemas que necesitan las instituciones donde se prestan los ser+icios, usando como

    medio C5, dispositi+os ?SJ, en la maora de los casos optan por descargarlo de

    internet Eser+icio prestado por la institucinF atrasando de esta manera la acti+idad

    en consecuencia se consume el anc*o de banda, limitando la conein de los usuarios

    Eotras institucin que le prestamos ser+icio de internetF por lo tanto disminuendo la

    calidad de ser+icio ESSF$

    %n cada departamento se requiere de insumos como materiales) *ojas,

    *erramientas, material para el desarrollo de redes, computadores, tarjetas de red,

    partes del computador etc$ Para solicitar estos insumos se debe *acer un oficio

    dirigido a la parte administrati+a luego debe ser lle+ado a sus oficinas en el %stadioMonumental de Maturn lo que *ace de este proceso mu rudimentario por lo tanto se

    desea automati7ar esteproceso$

    Ba direccin de esta institucin se caracteri7a por tomar en cuenta la opinin de

    sus trabajadores por lo que al momento de reali7ar alg(n cambio en un proceso en

    particular, generalmente lle+an a cabo encuestas para e+aluar el impacto que dic*as

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    decisiones pudieran tener$ Bas encuestas son implementadas de forma manual lo que

    genera costos dificultades para el an&lisis de las mismas$

    %n definiti+a sus departamentos se encuentran totalmente distanciados

    dispersos en diferentes lugares del estado Monagas por ende surgen incon+enientes

    como) dificultad de los trabajadores para el intercambio de informacin compartir

    conocimiento, problemas para el traslado de un departamento a otro, al requerir una

    informacin de otro departamento esta no se posee a la mano, para *acer alguna

    solicitud de insumos se deben trasladar al %stadio Monumental, adem&s no se tienedatos sobre el personal en caso de que necesite apoo para el logro de una acti+idad$

    OBJETIVO DE LA INVESTIGACIN

    O

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    /$ 5esarrollar un sistema de informacin como apoo a la operati+idad de la

    plataforma tecnolgica para la 5ireccin General de Ciencia Tecnologa$

    JUSTIFICACIN DE LA INVESTIGACIN

    Ba necesidad de las organi7aciones para adoptar medidas tecnolgicas ante

    posible problem&ticas o si no para un mejor funcionamiento en los procesos que se

    lle+an a cabo en las instituciones, es e+idente$ ?no de los factores m&s importante

    para la reali7acin de esta aplicacin es la imposibilidad fsica en la que se

    encuentran totalmente distanciados los miembros de 5GCAT$ Se debe descentrali7ar

    la informacin puesto que todos los miembros de la organi7acin deben manejarla a

    que es fundamental a la *ora de tomar decisiones$ 4dem&s es necesario automati7ar

    algunos procesos como la solicitud de insumos para e+itar el traslado tedioso

    continuo de los trabajadores a las oficinas administrati+as$

    Ba presente in+estigacin estu+o dirigida al uso de las TI mediante el desarrollo

    de una aplicacin Oeb que funcione como sistema interno, la cual generara

    beneficios facilidades epresadas en la automati7acin de los procesos$ Mediante

    esta plataforma los empleados