© 2009 Avaya Inc. All rights reserved.

VoIP: il futuro?Gianluca Attura

Amministratore Delegato Avaya Italia

© 2009 Avaya Inc. All rights reserved. 2

18 Dicembre 2009: Avaya acquisisce Nortel Enterprise Solutions


L'impronta globale di Avaya

oltre 10.000 partner commerciali

32 centri di Global Delivery Support

oltre 20.000 dipendenti

che operano in 55 paesi

Toronto

Basking Ridge, New JerseySede generale

Denver, Colorado

Santa Clara, California

Guilford, Regno Unito

Francoforte, Germania

Singapore

Shanghai

Sydney

Mumbai

San Paolo

Città del Messico

Research Triangle Park, Carolina del Nord

Pechino

Dubai

IsraeleGiappone

Sedi dell'azienda nel mondo

Sedi dei dipendentiAvaya

3


Global UC Market Leadership

#1 Unified Communications revenue1

#1 Telephony Solutions revenue1

#1 Audio Conferencing licenses2

#1 Enterprise messaging revenue3

#1 Maintenance Services revenue4

Gartner Magic Quadrant Leader in Unified Communications, Enterprise Communications and Contact Center quadrants5

Avaya named to the 2009 world’s most ethical companies list

Avaya21%

Avaya21%

NortelEnterprise

11%

NortelEnterprise

11%

Others29%

Others29%

Siemens10%

Siemens10%

Alcatel- Lucent11%

Alcatel- Lucent11%

Cisco18%

Cisco18%

Global Unified Communicationsrevenue share

Global Unified Communicationsrevenue share

Source: Dell’Oro Group, Calendar 2008Source: Dell’Oro Group, Calendar 2008 Source: [1] Dell’Oro Group; [2] MZA, Ltd; [3] T3i Group; .[4] Intellicom; [5] Gartner Inc.

NOTE: Current analyst data includes results for LG-Nortel and other shipment activity that will be restated and may change in future analyst reports.NOTE: Current analyst data includes results for LG-Nortel and other shipment activity that will be restated and may change in future analyst reports.

Growing to a $20 billion marketGrowing to a $20 billion market


Avaya35%

Avaya35%

Nortel Enterprise12%

Nortel Enterprise12%

Others20%

Others20%

Aspect4%

Aspect4%

Cisco14%

Cisco14%

Genesys15%

Genesys15%

Worldwide Contact CenterMarket Share (ACD Agents)

Worldwide Contact CenterMarket Share (ACD Agents)

Source: Gartner Group, Calendar 2008Source: Gartner Group, Calendar 2008

$4B+ Product Market with $5B+ related Professional Services

$4B+ Product Market with $5B+ related Professional Services

Gartner Magic Quadrant Leader in Contact Center

#1 World Wide Call Center Market Share

Industry Leading Contact Center customers

Avaya Labs Innovation

Award Winning PortfolioSources: Gartner Magic Quadrant, Gartner Sources: Gartner Magic Quadrant, Gartner

Contact Centers Global Market Leadership

NOTE: Nortel market share data may include LG-NortelNOTE: Nortel market share data may include LG-Nortel


Avaya10.3%Avaya10.3%

Nortel7.4%

Nortel7.4%

Others45.9%Others45.9%

Siemens7.0%

Siemens7.0%

Alcatel-Lucent7.5%

Alcatel-Lucent7.5%

Cisco10.1%Cisco10.1%

Global SME Telephony Market ShareGlobal SME Telephony Market Share

Source: Canalys, Calendar 2008 (Line size: 20-99)Source: Canalys, Calendar 2008 (Line size: 20-99)

NEC11.8%NEC

11.8%

NOTE: Nortel results from industry analysts include results for LG-Nortel and other shipment activity that will be restated in developing a true baseline for combined Avaya-Nortel performance; Historical market shares may change.

Worldwide SME Unified Communications Product Market Opportunity ($End-User)

Worldwide SME Unified Communications Product Market Opportunity ($End-User)

Source: Avaya analysis based on multiple industry reports (6/09); SME= firms with <250 employees UC Applications include Contact Center, Messaging, Audio/Video/Web ConferencingSource: Avaya analysis based on multiple industry reports (6/09); SME= firms with <250 employees UC Applications include Contact Center, Messaging, Audio/Video/Web Conferencing

$4+ Billion(Just Product)

$4+ Billion(Just Product)

Global SME Market Leadership


CollaborationSolutions

CollaborationSolutions

Application & Services Integration

Voice/VideoServices

PresenceServices

Session Manager

System Manager

InteractionSolutions

InteractionSolutions

PerformanceAnalytics

PerformanceAnalytics

DataInfrastructure

DataInfrastructure

Communications Infrastructure

Communications Infrastructure

ClientsClients VideoEndpoints

VideoEndpointsDeskphonesDeskphones

Avaya Agile Communication Environment (ACE)Avaya Agile Communication Environment (ACE)

Unified Communications Roadmap Strategy

Integrate AS 5300 SIP services,CS 1000 “NRS” into Avaya Aura™

Evolve to common collaborationand messaging applications

ACE accelerates Avaya Aura™ business application integration

Leverage common Avaya Aura™ Presence and Instant Messaging

Evolve to commonmanagement and analytics

Evolve to common SIP phones, clients, video solutions

Commitment to open multivendor solutions

Extend & grow current CS, CMand leverage data networking


Context Center Product Transition Summary

Rep

ort

ing

& A

nal

ytic

sS

elf

Ser

vice

Call Management System (CMS) 16

IQ 5.0

CMS 16.1

IQ 5.1 APC 6.1Avaya

Performance Center 6

WFO 10.0 WFO 10.1 WFO 11.0

Voice Portal 5.1

Voice Portal/Dialog Designer 5.0

Proactive Contact 4.1.2

Customer ExperiencePortal 4.0

Customer ExperiencePortal 3.0(POM 3.0)

MPS 3.5 MPS 4.0

PC 5.0 (POM 2.0)

Today May2010

Nov2010

Nov2011

May2011

May2012


SIP: Innovazione e leadership

Leadership di Avaya nel SIP– Realizzazioni aziendali con decine di centinaia di migliaia di utenti SIP

– Oltre un milione di trunk/linee SIP

– Penetrazione mondiale con installazioni SIP in 55 paesi

– Primo fornitore aziendale a ottenere la certificazione SIPConnect Compliant

Interoperabilità One-X Mobile– Compatibile con il più vasto numero di dispositivi e di operatori di rete

Interoperabilità Microsoft– Desktop unificato – Messaggistica unificata

– Mobilità – Servizi di conferenza

Avaya Aura™ è la prima piattaforma SIP che supporta applicazioni fully-sequenced

9


Multi-modal

(SMS, email, social media)

Video

(Kiosk, IVVR)

Revenue while in Queue

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Avaya Customer Experience

Self-Service

Automated Service (Proactive Outbound)

Advanced Wait Treatment

Speech

2nd Chance IVR

ICR Mobile

(iPhone / Android)

CallBack Assist

Call Routing

Avaya AURA

Avaya Sequenced Application – Innovativo modello applicativo esclusivo Avaya Il Cliente accede ad ambienti ed applicazioni self service per trovare risposta alla propria richiesta

AgenteCliente

Sequenced Applicationto reduce Human Interface

Sequenced Applicationto reduce Human Interface


Lo scenario di mercato


US Federal Communications Commission (FCC)National Broadband Plan

US Government will invest 7.2 Billion $ within 2020 to:

Goal 1: At least 100 million U.S. homes should have affordable access to actual download speeds of at least 100 megabits per second and actual upload speeds of at least 50 megabits per second.

Goal 2: The United States should lead the world in mobile innovation, with the fastest and most extensive wireless networks of any nation.

Goal 3: Every American should have affordable access to robust broadband service, and the means and skills to subscribe if they so choose.

Goal 4: Every community should have affordable access to at least 1 Gbps broadband service to anchor institutions such as schools, hospitals and government buildings.

Goal 5: To ensure the safety of Americans, every first responder should have access to a nationwide public safety wireless network.

Goal 6: To ensure that America leads in the clean energy economy, every American should be able to use broadband to track and manage their real-time energy consumption.


“…dall’informatica alle telecomunicazioni, dalla radiofonia e televisione all’ingegneria, ai servizi di consulenza, di

comunicazione e marketing, di certificazione a partire dal secondo trimestre 2008 fino al terzo 2009 abbiamo perso

complessivamente 90.000 posti di lavoro”

Osservatorio sull’occupazione di Confindustria Servizi Innovativi e Tecnologici


“A fronte di una durata media europea dei tempi di pagamento verso i fornitori di 57 giorni, in Italia la Pubblica

Amministrazione accumula verso il settore dei servizi innovativi e tecnologici un ritardo medio di 233 giorni.

Ritardo che, oltretutto, è in continua crescita, + 5% nel 2007 e +10% nel 2008”

Ennio Lucarelli, Vicepresidente di Confindustria Servizi Innovativi e Tecnologici


“Nel 2009, annus horribilis per il mercato mondiale dell'Ict, l'Italia ha approfondito il ritardo tecnologico con gli altri paesi registrando una contrazione dell'IT tra le più consistenti, pari a -8,1%, a fronte di una decrescita media mondiale del settore di - 5,4%.

Tra i paesi avanzati, il nostro è quello che, nel 2009, ha più aumentato il gap tra PIL (-5%) e investimenti IT (-8,1%), rivelando un paese ripiegato su se stesso che, salvo eccezioni, sembra aver perso coraggio, che ha paura di investire e rischiare. Il disinvestimento italiano in Information Technology, pari a 1.657 milioni di euro, è un segnale allarmante di arretramento del Paese verso assetti strutturali di basso profilo competitivo, che rischiano di condannarci alla stagnazione.

L'innovazione, strumento indispensabile per lo sviluppo, sembra sparita dal vocabolario della politica economica e delle misure anticrisi.“

Paolo Angelucci, Presidente di Assinform


Grazie

© 2009 Avaya Inc. All rights reserved.

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