The O.S.A.™ Architecture

Managing Change Management Processes through Supply Chain

Orchestration, Support & Analytics

Manufacturing changes in the last 20 years…In the last decades, the manufacturing world has changed dramatically, in terms of complexity of the supply chain.

The company is a machine builder with 40 years of experience.

Yesterday

Today Company Customers Suppliers

Local suppliers are well known and available. Low delivery costs. Easiness of promising an accurate delivery date. Customers are closed to the company (low costs,

intimacy, no language gaps). No implementation of third-party equipments. Customers are able to assemble the new line without

closed assistance, due to their large experience in the field.

Global Suppliers. High delivery costs, due to new plant

located in foreign countries. Difficulty of promising an accurate delivery

date. Customers are widespread in the world

(high costs, no intimacy, language gaps). Implementation of third-party equipments

is strongly required by the customer. Customers need closed assistance by the

company to assemble the new line.

Manufacturing changes in the last 20 years…

In the last decades, the manufacturing world has changed dramatically, in terms of variety of products on the markets.

The company is a beer producer, with a strong presence on the market.

Yesterday Today

Lager

Red

Ale

With only few products, the company is able to maintain a strong presence on the market.

Lager

Red

Ale

Gluten-free

Alcohol-free

Crude beerExtra dark

Radler

Selected hops

Now the company has to produce several products, dedicated to specific customers for maintaining the same market position, increasing the complexity of demand forecasts, inventory management, production scheduling and monitoring.

Supply Chain complexity: the Change Challenge

To solve the issues of the Manufacturing of the Future, companies need to change, and need a change management strategy.

REACT “I have a problem…”

AS - IS “What are my current processes?”“How do I manage them nowadays?”

TO - BE

How can I manage my complex processes?How can I improve my supply chain processes and performances?What subjects should be involved?

CHANGE STRATEGY

Continuous improvement

NEW TOOL USAGE START

IDENTIFICATION OF A NEW IT

TOOL

WORKFORCE TRAINING

NEW TOOL INTEGRATION

“What are the advices of my Consulting specialists?”“What is the best solution (costs, features, maintenance services)?”

“How can I provide an effective training to my workforce?”“How can I monitor the learning performances?”“How much does it costs?”

“How can I measure the effectiveness of change?”“Where is my training strategy lacking?”

C - Level

Workforce

ORCHESTRATE new «to be» processes, tasks and activities, modelling and executing them through standard workflows expressed in BPMN notation and application interfaces.

The OSA architecture is a new generation web-, service- and standard-based ecosystem which will provide sedApta users new capabilities in terms of production capacity and Supply Chain Management and Change Management, increasing their level of:

1. AGILITY in responding to new needs and production requirements at the speed of the domestic and international markets.

2. INTEROPERABILITY of new modules and components of the sedApta Suite™, no longer based on proprietary and vertical integrations, but incorporated into an integrated horizontal ecosystem.

3. ADAPTABILITY to new business and manufacturing models, able to respond to the high levels of end-user customization.

ANALYZE the overall performance of users in order to assess the execution, report ROI and drive continuous manufacturing and supply process improvement and appraisal across their businesses and enterprises.

SUPPORT novice users which are having to perform new processes, tasks and activities during the adoption of new software systems and applications within their organizations.

The Next-Gen sedApta OSA™ Ecosystem Crossing the (digital) chasm in manufacturing IT

Process Orchestration“What are my current processes?

“How do I manage them nowadays, and how in the future?”“How can I improve my supply chain processes and performances?

What subjects should be involved?

Orchestrator™ is the sedApta suite frame component which supports: Modelling of “as-is” and “to be” Processes, using the BPMN 2.0 standard and

dedicated Process Catalogues and Task Catalogues for smart manufacturing. Management of runtime business process execution exploiting the

integration with sedApta Suite™ components along with the interoperation with third-party products.

Assignment of tasks to the right subjects, thanks to User Task Boards. Process and Task Monitoring – a web based application for process

monitoring and operations. Process Analytics on relevant KPIs, thanks to the native integration with

Analytics™. Integration with Performance Support on each task, due to the native

integration with Skillaware™.

Process Catalogues

Task Catalogues

Orchestrator™ is the tool for the design and manage IT processes of the company, using Process Catalogues and Task Catalogues: Once designed, each time a process starts, a copy of the

workflow is created, allowing the same process to run multiple times at the same time.

Each subsequent task is assigned only to the right company actor, through a dedicated Task Board - Widget.

If the employee is not able to perform her/his tasks, she/he can use the support system provided by Skillaware™.

Activating a task, Orchestrator™ interacts with Analytics™, indicating the set of pre-defined default KPIs related to that task.

How does Orchestrator work?

Transforming industrial processes cannot leave anyone behind. It is well known1 that when teaching repetitive and standard operational procedures with traditional methods, the average user forgets: 42 % of information 20 minutes after the training. 67 % of information 24 hours after the training. 79 % of information 1 month after the training.

1: Source: http://www.trainingindustry.com/wiki/entries/forgetting-curve.aspx

Performance Support - Skillaware™“How can I provide an effective training to my workforce?”

“How can I monitor the learning performances?”

Skillaware™ is different from traditional eLearning systems because it allows users to learn much more efficiently and to achieve this learning while working, learning new systems, processes and IT procedures directly at the workplace, becoming Your Software GPS.

SkillEditor™ automatically capture the experience of software expert user during software usage, and automatically generates learning materials for novice users, such as technical documentation (PDF™, Word™, DITA™ documents), videos with “Text-to-Speech”, GPS-like software navigation guides and rule-based decision support.

Company workflows on processes and procedures are imported by Orchestrator™ or by a digital process expert in the SkillBoard™ environment, making them available for consultation by workforce.

SkillAgent™ helps the workforce “just in time, just enough”, in real time during the usage of the software, suggesting step-by-step the procedure to the user and making the learning material available. Workforce can also access to learning materials offline, using SkillPortal™.

Data related to workforce performances are collected, aggregated and shown in customizable dashboards in the SkillAnalyzer™ environment, supported by Analytics™.

How does Skillaware™ work?Skillaware™ blends standards and functionality coming from

Business Process Management, Performance Support & Learning Analytics

Analytics™, developed by Aryosa™, is capable to collect and report measurements of Key Performance Indicators (KPIs) related to all the processes of the company:

Each task of Orchestrator™ implies monitoring of specific KPIs.

Analytics™ is auto-adaptive: if a process changes in Orchestrator™ due to the Continuous Improvement strategy, the tool is automatically capable to redesign its collection of KPIs, allowing the monitoring of effectiveness of changes and the related ROIs.

Analytics™ can also manage, with the right privacy level, the workforce performance data captured by Skillaware™, allowing to identify in which part of the process workforce needs more or specific training.

Analytics™ - Measuring the process performance“How can I measure the effectiveness of change?”“How can I monitor the learning performances?”

“Where is my training strategy lacking?”

Analytics™ provides support to the Change Management, allowing the definition of relevant KPIs, configuration of reporting dashboards and management of access privileges and options for displaying information. During the execution of a process instance by Orchestrator™ and

Skillaware™, Analytics™ allows the Manager to assess the KPIs trends and compare them with the benchmarks.

At instance completion, Analytics™ allows the Manager to create customizable dashboards, applying filters, extracting and aggregating data.

Moreover, the Manager can insert formulas to calculate new KPIs based on aggregated data.

Analytics™ allows to save those analyses in order to create customizable evaluation reports of the process, in order to identify the critical points and actively sustain the Change Management and the Continuous Improvement inside the company.

How does Analytics™ work?

Be Ready for O.S.A.!With OSA you are ready to:

Redesign your processes and your supply chain and production activities to reach new levels of maturity and efficiency.

Optimize the results of sales and sourcing to reach new levels of performance and efficiency. Increase the knowledge of your human resources on new processes, activities and IT solutions adopted

during your transformation journey. Achieve a new S&OP process culture and a new IT ecosystem in order to support your company’s path

toward Continuous Improvement and optimization.

www.sedapta.com

@sed_AptasedApta Group sedApta Group

Per ricevere materiale informativo del workshop e per ulteriori approfondimenti restiamo a disposizione allo stand C18 di Readytec spa che è Partner del progetto del Gruppo sedApta per la

digitalizzazione dei processi nelle imprese manifatturiere.

Thank You for your attention!

www.readytec.it