DALL’EFFICIENZA TECNICA ALLA CRESCITA E MOTIVAZIONE DEL PERSONALE:

una nuova cultura aziendale per la gestione della Responsabilità Sociale d’Impresa

21 settembre 2006 - Ore 10.00Provincia di Varese - Sala convegni, Villa Recalcati

P.zza Libertà 1- Varese

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

1. Italia: Associazione Piccole e Medie Industrie della Provincia di Varese (API Varese)

Provincia di Varese 2. Paesi Bassi: Groen QA Expert bv 3. Polania: Academy of Humanities and Economics in

Lodz 4. Portogallo: Byweb, Formação e Informática 5. Romania: Polytechnic University of Bucharest –

Research Centre for Eco-Metallurgy (ECOMET)

CNIPMMR TEHNE Association for SMEs Promotion Fagaras ROMPLUS

Titolo del progetto:DEVELOPMENT OF A “FRONT-LINE” ADVICE - GUIDANCE - DEVELOPMENT OF A “FRONT-LINE” ADVICE - GUIDANCE - COUNSELLING SCHEME FOR SMEs’ EMPLOYEESCOUNSELLING SCHEME FOR SMEs’ EMPLOYEES

Project Acronym: SME COUNSELLINGSME COUNSELLING

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Perchè SME Counselling Parole chiave e sintagmi utilizzati nella proposta di progetto:

Needs-oriented vocational informationNeeds-oriented vocational information, guidance e counsellingcounselling

““Front-line” counsellorsFront-line” counsellors – la cui professionalità si incentra su tutto lo spettro della formazione formale, non formale e informale

”learning facilitatorlearning facilitator”

managers che devono formarsi sulle social skillssocial skills.

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Approccio “front-line”“front-line” verso i dipendenti, Il ruolo del manager deve abbracciara oltre alle competenze

tecniche e organizzative anche quelle sociali e relazionali

cultura dell’apprendimento all’interno delle proprie aziende Promozione delle nuove tecniche di management (coaching,

mentoring);

I manager devono essere in grado di dare informazioni e guidare sull’apprendimento lungo tutto l’arco della vita e agire come

facilitatori dell’apprendimento facilitatori dell’apprendimento

Perchè SME Counselling

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Perchè SME Counselling

internal information, internal information,

guidance and counselling “front-line” guidance and counselling “front-line” providerprovider

Il focusfocus del progetto è sullo sviluppo di un

ruolo complemetare per i manager delle PMI,

che sarà in grado di erogare “sul campo” consulenza tecnica e “sociale”.

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

INDAGINE INTERNAZIONALE

Obiettivo:

Identificazione e analisi dei bisogni connessi aIla sviluppo e miglioramento delle social skill nelle piccole e medie imprese.

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Campione nei 5 paesi

L’indagine è stata realizzata presso le PMI di Italia, Paesi Bassi, Polonia, RomaniaPortogallo

I criteri di selezione delle imprese:

< 249 dipendenti Sistema di gestione della qualità TQM, Aziende private non partecipate da grandi organizzazioni Operanti nei settori manufatturieri, servizi, costruzioni e trasporti. Fondate prima del 31.12.03

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Risultati: Metodi per lo sviluppo delle competenze

38%

20%7%

14%

7%

11% 3%

trainingworkshopse-learningcoachingmentoringmanagement through projectsother

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Risultati: Aree di interesse per lo sviluppo delle social skills

37%

19%

30%

2%4%

6% 2%

modern methods of interpersonal communication

team building and team management

creative ways of solving problems

the organisational culture – the latent potential of thecompanymotivation

staff appraisal

other*

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Risultati: Cause di insoddisfazione per la qualità della formazione sulle social skill

11%

11%

13%

30%

20%

13%2%

the trainings are too generalthe trainings are too specialised (too limited range of topics) low quality of the trainings the topics of the trainings are out of datethe trainings are too expensive in relation to their qualitythe organisation of the trainings is not suitable for the companyother

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Risultati: Aspettative delle aziende sulla formazione

29%

39%

15%

13%2% 2%

decreasing the cost of trainings (e.g. by subsidies f rom public resouces)

trainings should be better adapted to the company ’s needs

improv ing the quality of the trainings that are currently of f ered

organisational f lexibility of the training sessions so that they do not disrupt the company ’s businessactiv ities improv ing the access to the inf ormation about trainings of f ered

other

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Risultati: Metodi per lo sviluppo futuro delle social skill

52%

26%

13%

6% 3%

training

w orkshops

e-learning

coaching

mentoring

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Risultati: Aree di interesse per lo sviluppo delle social skill attraverso e-learning

20%

25%

21%

9%

5%

6%

7%7%

modern methods of interpersonal communicationteam building and team managementcreativ e way s of solv ing problemscrises/conf lict managementorganisational changes and human resources the organisational culture – the latent potential of the companymotiv ationstaf f appraisal

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Formazione: “LA MODERNA GESTIONE DELLE RISORSE UMANE”

INDIRIZZATO: Il Management delle PMI: Imprenditori,

Dirigenti; Responsabili Area/FunzioneRappresentanti del mondo scolastico/dirigenti

scolastici

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

OBIETTIVI FORMATIVI: La gestione dei processi I modelli organizzativi Strumenti per il miglioramento e la responsabilità

sociale Le competenze necessarie L’analisi dei processi/attività Mappatura competenze Acquisizione delle strategie comportamentali nei

confronti delle persone che partecipano ai processi di coaching e mentoring.

Formazione: “LA MODERNA GESTIONE DELLE RISORSE UMANE”

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

PROGRAMMA:

I principi del TQM (Total Quality Management)La gestione delle competenzeLe competenze sociali, coaching, mentoringLa conciliazione di genereLeadership

Formazione: “LA MODERNA GESTIONE DELLE RISORSE UMANE”

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

I partecipanti hanno segnalato come punto di forza del corso lo sviluppo delle:

Capacità gestionali Attitudini e comportamenti La valorizzazione delle capacità del singolo membro

del team di lavoro

Formazione: “LA MODERNA GESTIONE DELLE RISORSE UMANE”

SME Counselling - Project n° 2003 RO/03/B/F/PP-175017

"This project has been financed with the support of the European Commission. This site does not necessarily represent the official position of the European Commission or the Leonardo da Vinci Centre and the responsibility of the content lies with the initiators of this material alone."

Conclusioni:

- Importanza RSI

• Promuovere un management basato sui principi della qualità

• Transizione da un Manager autoritario ad un Manager leader