SERVICE DESIGN NELLA P.A.

CENNI SU SERVICE DESIGN THINKING

GOVJAM

ALCUNE ESPERIENZE DI SUCCESSO

Forum Pa 27-05-2015 @innovandiamo

Ricercatore e Consulente di Innovazione Strategica Progettista di Servizi (Service Designer)Facilitatore Co-DesignOuishare

@innovandiamo

http://www.finnish-institute.org.uk/media/W1siZiIsIjIwMTMvMDIvMDUvMTFfMTVfNTVfMThfc2VydmljZV9kZXNpZ24ucGRmIl1d/service_design.pdf

@innovandiamo

SERVICE DESIGN

User-centered: Step into their shoes!Co-creative: Everyone can be creative!

Sequencing: Imaging the service as a movie!Evidencing: Make the intangible tangible!Holistic: Think of the big picture!

http://thebigpicture.fi/service-design-in-5-words/@innovandiamo

NEW FLEXIBLE TOOLS

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CO-DESIGN

@innovandiamo

@innovandiamo

AND NEW CAPABILITIES

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FOCUSon

PROCESSAND

CULTURE

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PROCESSCARVERS

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http://www.jeffkorhan.com/2010/03/is-social-media-a-left-or-right-brain-activity.html

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DESIGN PROCESSLA PROGETTAZIONE DEI

SERVIZI

Design Council (UK) in 2005@innovandiamo

DESIGN PROCESSLA PROGETTAZIONE DEI

SERVIZI

@innovandiamo

DESIGN PROCESSLA PROGETTAZIONE DEI

SERVIZI

d.school’s (Hasso Plattner Institute of Design at S tanford) User-Centered Prototype-Driven Design Proc ess

@innovandiamo

@innovandiamo

EMPATIAAs Katherine Kerswell, Chief Executive of Northamptonshire County

Council, said:“We are very privileged in local government that we not only deliver

services but whatwe deliver can change lives and communities.” The question is: do we

recognise theresponsibility inherent in this privilege, and do we genuinely co-design

servicesaround people? Should we put a bit more effort into understanding

people’s lives andwhat really matters to them?

http://www.finnish-institute.org.uk/media/W1siZiIsIjIwMTMvMDIvMDUvMTFfMTVfNTVfMThfc2VydmljZV9kZXNpZ24ucGRmIl1d/service_design.pdf

@innovandiamo

@innovandiamo

http://kuudes.fi/wordpress/wp-content/uploads/2011/06/kirjasto_customer_journey_map_4049.jpg

http://www.adaptivepath.com/ideas/new-ways-of-visualizing-the-customer-journey-map/@innovandiamo

SCICLI GOV JAM

SCICLI GOV JAM

PROTOTIPO SCICLI

SCICLI GOV JAMI PROGETTI

http://www.govjam.org/govjam13/projects@innovandiamo

THE WORKS AT WALKERBY ENGINE

“THE SCHOOL IS A SOCIAL SYSTEM FIRST,

AND THEN A BUILDING, SECOND.”

http://www.finnish-institute.org.uk/media/W1siZiIsIjIwMTMvMDIvMDUvMTFfMTVfNTVfMThfc2VydmljZV9kZXNpZ24ucGRmIl1d/service_design.pdf

@innovandiamo

http://www.doorsofperception.com/archives/2007/11/

http://www.doorsofperception.com/archives/2007/11/

(CO)DESIGN LABSPART OF A NETWORK

EXCHANGE PRACTISES AND FEEDBACKCROSS-POLLINATION

OPEN TO CITIZENS

SILK

SILKSOCIAL INNOVATION LAB

KENT

• 1.4 MILIONI DI ABITANTI

• 42 000 IMPIEGATI

• 300 SERVIZI

@innovandiamo

SILK

PROGETTI:

• ENGAGING FATHERS

• HOUSES AS HOMES

• THE PARKWOOD TIME BANK

http://www.finnish-institute.org.uk/media/W1siZiIsIjIwMTMvMDIvMDUvMTFfMTVfNTVfMThfc2VydmljZV9kZXNpZ24ucGRmIl1d/service_design.pdf

@innovandiamo

EXTERNAL CO-DESIGN LAB

THE OPEN WORKS (LONDON)

CIVIC FOUNDRY (BIRMINGHAM)

THE LAUNCHPAD (LONDON)

@innovandiamo

HELSINKI CITY 3 CITY SERVICE

DESIGNERS

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THROUGH WELL STRUCTURED

TENDERS/IDEAS COMPETIONS

RE-IMAGINING MY STREET

@innovandiamo

http://www.designcouncil.org.uk/knowledge-resources/design-public-good@innovandiamo

Four key recommendations from the report1. Use the Public Sector Design Ladder as a tool and roadmap for progression2. Build design thinking into government and public policy practice3. Build a strong design sector that can offer strategic and service design to the public sector4. Build the evidence base and impact measurements for design innovation in the public sector

Four key recommendations from the report1. Use the Public Sector Design Ladder as a tool and roadmap for progression2. Build design thinking into government and public policy practice3. Build a strong design sector that can offer strategic and service design to the public sector4. Build the evidence base and impact measurements for design innovation in the public sector

About the Public Sector Design Ladder

The Public Sector Design Ladder is a framework for effecting change in the Public Sector.

http://www.designcouncil.org.uk/knowledge-resources/design-public-good

@innovandiamo

Gmail:Francesco.Carollo@innovandiamo

London

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