Policy 3

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Transcript of Policy 3

Ottobre 2015

IT CAN Graduation Bay - percorso di formazione 1

Policy importanti – parte 3

Obiettivo

Imparare a gestire i contatti consultando le policy e usando gli strumenti a

disposizione per richiedere maggiori informazioni.

Policy da leggere su CSC

Vai su CSC Biblioteca e leggi attentamente queste policy:

Ticket / CTI / Link

Materiali pericolosi / Resi

Domande preordine/guida

Resi/Sostituzioni e Rimborsi

RMA / Reso / Rimborso / Mittente

Resi /Cambi

Cambio / Procedura / Errori

Cambio / Informazioni in CSC / Reso articolo cambiato

Cambio / Informazioni generali

Customer Experience / Problemi Emergenti

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