Analisi e mappatura dei processi aziendali

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    LFLMEYE C OL^^LPSZL

    @CE ^ZDICYYE LXECF@LME

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    ^zdicyyd idoc pzlygdzolxedfc "`lm wczjd ~zdic`czc%

    ^zdicyyd lxecf`lmc8 efyecoc `e lppewep efpcz`e~cf`cfpe

    geflmexxlpc l sf djecppewd y~ciegeid

    Em ~zdicyyd8

    zeicwc sf iczpd ef~sp

    we l~~dzpl pzlygdzolxedfe ibc fc lkkesfkdfd wlmdzc

    sylf`d zeydzyc lxecf`lme

    pzlygczeyic lmmcypczfd mdsp~sp zeibecypd mc lppewep ywdmpc fcm ~zdicyyd ycksdfd sf dz`efc mdkeid

    c$d sfl yc|scfxl pco~dzlmc `cgefepe

    Idy sf ~zdicyyd lxecf`lmc"jsyefcyy ~zdicyy%

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    Cmcocfpe `cyizeppewe

    Gdfpc8 IC^LY :>>;

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    Djecppewd8 odpewd ~cz ise em ~zdicyyd wecfc zclmexxlpd

    Ef~sp8 cmcocfpe "geyeie- efgdzolpewe% lmmefkzcyyd

    Dsp~sp8 zeysmplpd `cmml pzlygdzolxedfc `ckme ef~sp Gdzfepdze8 ydkkcppe d cfpep "efpczfe d cypczfe lmmlxecf`l% ibc gdzfeyidfd mef~sp

    Imecfpe8 ydkkcppe d cfpep "efpczfe d cypczfe lmmlxecf`l% `cypeflplze `cmmdsp~sp

    Zeydzyc8 cmcocfpe olpczelme d eoolpczelme ibc mlxecf`l ocppc l ey~dyexedfc~cz cycksezc em ~zdicyyd

    D~~dzpsfep `e oeyszl8 ~sfpe `e idfpzdmmd `cm ~zdicyyd pzloepc oeyszl `ecmcocfpe ibelwc "ef~sp- dsp~sp- zeydzyc% zey~cppd l yplf`lz` d djecppewe ypljemepe

    Wefidme c zckdmc8 efyecoc `e idf`exedfe "efpczfc d cypczfc% `l zey~cpplzc ~czmcycisxedfc `cm ~zdicyyd lm gefc `e zey~cpplzfc kme djecppewe

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    ^czib eo~dzplfpc

    ^zdicyyd idoc od`d zlxedflmc `e zl~~zcycfplzc cdzklfexxlzc mlppewep `cmmlxecf`l "`cyekfc` ~zdicyy%

    ^zdicyyd idoc cmcocfpd jlyc `cm idfpzdmmd c `cm ~zdkcppd `e

    sfdzklfexxlxedfc

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    ^czib eo~dzplfpc ":%

    Em wlmdzc izclpd `e~cf`c `lmml ilpcfl `ce ~zdicyyelxecf`lme "^dzpcz%

    Kcypezc sflxecf`l yekfegeil kcypezfc e ~zdicyye izepeie

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    ^czib eo~dzplfpc "9%

    @eggsyedfc `ce yeypcoe |slmep c `cmml iczpegeilxedfc

    ^zdicyye iczpegeilpe EYD 5>>< cii&

    Yeypcoe efgdzolpewe idoc ys~~dzpd c lspdolxedfc

    `e ~zdicyye "CZ^ ef ~lzpeidmlzc%

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    ^zdicyye d ~zdic`szc4

    ^zdicyyd8 em idyl `e sfl pzlygdzolxedfc Idyl dppcfkd `l idyl c idf |slmc djecppewd4

    ^zdic`szl8 em idoc `e sfl iczpl lppewep

    Idoc zclmexxd sfl iczpl idyl4

    Ml ~zdic`szl `cyizewc ef od`d "~e% ~zcieyd8 Mc zckdmc `l ycksezc ~cz ywdmkczc `cpczoeflpc d~czlxedfe

    Mc yc|scfxc `e lppewep c `e `cieyedfe

    Kme cwcfpe ibc effcyilfd sfl iczpl lppewep d `cieyedfc Lmmefpczfd `e ~zdicyye ~dyydfd cyyczc e`cfpegeilpc ~zdic`szc

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    Kme lppdze `ce ~zdicyye

    ^zdicyy d{fcz8 em zcy~dfyljemc `cm ~zdicyyd

    "^zdicyy olflkcz8 em zcy~dfyljemc d~czlpewd%

    ^zdicyy {dzacz8 cycispdzc `e ~lzpe olpczelme `cm ~zdicyyd

    ^zdicyy y~dfydz8 em zl~~zcycfplfpc fcm pd~

    olflkcocfp

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    ^zdicyy ol~~efk

    L~~meilxedfc `e sfl ocpd`dmdkel c ~zdic`eocfpd zekdzdye~cz me`cfpegeilxedfc c ml od`cmmlxedfc `e ~zdicyyelxecf`lme

    Djecppewe8

    Dzklfexxlpewe8 e`cfpegeilzc mc lppewep ~zefie~lme- em wlmdzc ibckcfczlfd- mc efpcz`e~cf`cfxc- mc zeydzyc- mc izepeiep- cii&

    Efgdzolpewe8 e`cfpegeilzc kme cmcocfpe ibelwc ~cz ml ~zdkcpplxedfc`e yeypcoe efgdzolpewe "lflmeye efgdzolpewl `ce ~zdicyye%

    yeypcoe efgdzolpewe `e ys~~dzpd lmmc lppewep d~czlpewc1 yeypcoe CZ^8

    ~zdicyye idoc lppewep `e ~zdicyylocfpd `e efgdzolxedfc

    "yeypcoe efgdzolpewe `ezcxedflme8 ~zdicyye idoc lppewep `l idfpzdmmlzc%

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    Glye `cm ~zdicyy ol~~efk

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    Ef`ewe`slxedfc ~zdicyye

    Zl~~zcycfplzc mlxecf`l idoc sf efyecoc `e ~zdicyye Ef`ewe`slzc- cmcfilzc- imlyyegeilzc e ~zdicyye ef od`d `l ~dpczme

    `eypefksczc msfd `lmmlmpzd idoc8 Djecppewe

    Ef~sp/dsp~sp

    Gdzfepdze c imecfpe Zeydzyc

    Wefidme c zckdmc

    Oeyszl

    Od`e `e ~zdic`czc8

    Sylzc `ce zegczeocfpe kcfczlme c l~~meilzme lm ilyd y~ciegeid Lflmexxlzc mc gsfxedfe lxecf`lme c zefpzliielzc mc lppewep ef ise ydfd

    idefwdmpc

    ^zdic`czc ~cz yido~dyexedfe ysiicyyewc

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    Zegczeocfpe kcfczlme "

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    Zegczeocfpe kcfczlme ":%

    ^ezloe`c `e Lfpbdfu ^zdicyye d~czlpewe8 eo~ecklpe `e jlyyd mewcmmd- l``cppe lmml ~zd`sxedfc

    cy& cycisxedfc `e lppewep ~zd`sppewl

    ^zdicyye kcypedflme8 olflkcz `e jlyyd mewcmmd `cieyedfe c lppewep ~czml kcypedfc dz`eflzel `cmmc lppewep d~czlpewc "cy& lyyckflxedfc ilzeidoliibefc%

    ^zdicyye `ezcxedflme8 olflkcz `e oc`ed/lmpd mewcmmd `cieyedfeypzlpckeibc `e msfkl ~dzplpl "cy& `cgefexedfc `e sfl ypzlpckel- l~czpszl `esf fsdwd oczilpd- lyyckflxedfc `e zeydzyc- &%

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    Ef y~ciegeid8

    L mewcmmd d~czlpewd ~e gliemc pzdwlzc lppewep

    idfgekszljeme idoc ~zdicyye c zl~~zcycfpljeme ef

    od`d `cgefepd L mewcmmd `ezcxedflmc ~e `eggeiemc pzdwlzc lppewep

    idfgekszljeme idoc ~zdicyye d zl~~zcycfpljeme ef

    od`d `cgefepd

    Cy&8 ~zdicyye `cieyedflme yco~meie d ze~cpepewe

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    Zegczeocfpe kcfczlme "9%

    Cmcfid `e ~zdicyye pe~eie `e eo~zcyc pe~eibc

    E~dpcye8 cyeypdfd lppewep yplf`lz`

    Spemep8 zegczeocfpd ibelzd c jcf `cgefepd

    ^zdjmcol8 fcicyylzed wlmsplzc mc eggczcfxc fcm ilyd

    y~ciegeid `cmmlxecf`l dkkcppd `e lflmeye Zegczeocfpd8 bpp~8$${{{&l~|i&dzk

    Loczeilf ^zd`sipewepu ' \slmepu Icfpcz

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    @lmml ypzsppszl gsfxedflmc le ~zdicyye

    Idfye`czlzc ml ypzsppszl gsfxedflmc pe~eil "dzklfekzlool- cii&%

    E`cfpegeilzc e ~zdicyye ibelwc ibc ielyisfl gsfxedfc ywdmkc "d lise ~lzpcie~l%

    E`cfpegeilzc e ~zdicyye pzlywczylme "efpczgsfxedflme%

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    Yido~dyexedfc `ce ~zdicyye

    @le olizd~zdicyye le ~zdicyye lmmc glye lmmc lppewep &

    E~dpcye `e dzklfexxlxedfc kczlzibeil `cmmc lppewep"fdf yco~zc `cm psppd zeyidfpzljemc%

    Fcicyylzed yickmeczc em mewcmmd `e `cpplkmed ef od`d`l8 Gliemeplzc mlflmeye

    Dppcfczc sfl zl~~zcycfplxedfc gsfxedflmc lkme djecppewe `elflmeye

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    Yido~dyexedfc `ce ~zdicyye