Fabio Parma

IBM BPM Sales Specialist

Reinventing Business Operations with

Smarter Process

Parlare solo di “efficienza” ed “efficacia” non è sufficiente, non

c’è più garanzia di crescita/successo

“Customer-centric” business operations guida alla crescita

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Ma i processi sono adattabili e pronti a rispondere

Dinamicamente ? Non è semplice, perchè non siamo pronti...

Spesso sono “annegati” in una singola applicazione

Modificare i processi e le applicazioni è costoso e richiede tempo

Spesso “passano attraverso” più applicazioni

Ogni modifica interessa tutte le applicazioni

Difficile correggere in tempo inefficienze e scarsa efficacia

Spesso sono gestiti manualmente

Bassa automazione che permetta modifiche al processo “on-the-fly”

Non è possibile attivare un processo in maniera automatica su base

evento

Spesso si tratta di processi “Ad-hoc”

Molti sistemi non sono in grado di supportare processi “ad Hoc”

Monitoraggio, tracking di processi“ad Hoc” è quasi impossibile

Le Opportunità per migliorare e innovare con BPM di fatto si perdono

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IBM Smarter Process: capiamolo insieme attraverso un video

IBM’s approach for reinventing business operations

to enable greater customer-centricity

in the age of mobile, social, cloud and big data

while driving efficiency and optimization into end-to-end processes

“Incident Management”

Mobile processes made agile

with IBM Worklight and BPM

4. Process Center

2. Social BPM Collaboration

6. Mobility

9. Flexible Smarter Process

BPM Project

to Program

3. Social Intelligent Dashboards

Shared Model Optimize Design

Execute

1. Process Discovery

7. BPM for Private/Public Clouds

IBM BPM: in sintesi alcuni “Key differentiators”

7

Private Clouds

8. Proven Methodology: Rapid, Agile, Iterative

5. Process Simulation/ Optimizer

Simple, Intuitive Version Control

Smarter Process: chi già lavora in questa direzione reinventa il proprio business

model x la crescita : ie account opening

Account opening with

Account is activated and funded before customer

logs off

Mobile Financial App

Sign in to mobile financial app to access personal financial data

Customer propensity with big data insight Bank combines customer data with big data benchmarks on external data to determine customer propensity for specific products offered during account opening – i.e. offer money market, credit cards?

Process for approvals & orchestration

Streamlined process to combine activation and approval routing for recommended products – checking

accounts, overdraft protection line of credit and money market

Rules for credit limits & up-sell

Automatic decision points on credit limits and approval levels. Determine post account opening

offers – migrate 401K account transfers?

In-context social recommendations

See social recommendations in financial app for banks. Initiate account opening from app

Secure cloud-based personal data

Financial app populates cloud based personal financial data into bank’s account opening steps

Install base of over 5,000+ active implemented customers and

800+ business partners

Leader in Gartner’s Magic Quadrant for Intelligent Business

Process Management Suites and leader in the Forrester Waves

for BPM Suites and Dynamic Case Management

#1 market share in Business Process Management (BPM) and

Business Rule Management Systems (BRMS) according to

Gartner and IDC

Global Smarter Process Center of Competency (CoC) with

650+ experts

Why IBM for Smarter Process?