Alessandro ChinniciSocial Business & CollaborationNuove opportunità, nuove soluzioni

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Pubblica Amministrazione 1.0 caratterizzata da uno schema

(persone, processi informazioni) ben definito e stabile

Pubblica Amministrazione 2.0 caratterizzata da un più ampio e

costantemente dinamico network di competenze, processi, informazioni

A new class of company is emerging: one that

uses collaborative web 2.0 technologies

intensively to connect the internal efforts of

employees and to extend the organization's reach

to customers, partners and suppliers.

We call this new kind of company

the Networked Enterprise

Fonte: McKinsey Quarterly “The rise of the networked enterprise: Web 2.0 finds its payday ” Dicembre 2010

Internet / Extranet

Cittadini ed Enti che interagiscono con altri utenti ed amministrazioni attraverso strumenti sociali

Peer to Peer

Business to Employee

Business to Business

Business/Government to Customer/Citizen

Intranet

Dipendenti che operano sulla base delle proprie competenze interagendo tra loro

Communication ToolsEmailCalendarDiscussion Forum

Collaboration Tools

Instant MessagingWeb ConferencingDoc / Application Sharing

Communication ToolsEmailCalendarDiscussion Forum

Collaboration Tools

Instant MessagingWeb ConferencingDoc / Application Sharing

Social Tools

Expertise LocationBlog & WikiCommunitiesIdea JamSocial Applications

Home pageSee what's happening across your social network

BlogsPresent your own ideas, and learn from others

CommunitiesWork with people who share common roles and expertise

FilesPost, share, and discover documents, presentations, images, and more

Micro-bloggingReach out for help your social network

ProfilesFind the people you need

WikisCreate web content together

Social AnalyticsDiscover who and what you don’t know via recommendations

ActivitiesOrganize your work and tap your professional network

BookmarksSave, share, and discover bookmarks

ForumsExchange ideas with, and benefit from the expertise of others

Applicazioni

Processi Aziendali

Email & Collaboration

File & Contenuti

Social Networking Web Portal

Social

Web/ContentPlatform

Mobile

RichMedia

Search

UnifiedCommunications

Analytics

Commerce

Centrelink and Dept of Human Services Centrelink is Australia’s welfare services delivery

agency 6.5 million customers (1/3 of Australian

population) Administers more than 140 different products

and services for 25 government agencies 14+ million online transactions

Centrelink Customer Portal Access to 40+ Services, Advanced Search

Engine Single Sign-On, Web Content Management,

Personalization, News, Re-use of SOA Applications/Services,

Department of Human Services Portal Federated Identity Management between:

Centrelink, Medicare and Child Support Services Federated Search across all site as well Aggregated News via RSS

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