Smartworking

@ Microsoft

Present and Future

Pino Mercuri MICROSOFT

Milano, 22 Maggio | ETAss Annual Event Il valore delle reti e delle relazioni professionali per lo sviluppo di Business | Organizzazioni | Persone | Mercato | Talenti

Pino Mercuri, HR Director MS Italy May 22nd, 2014

Great people drive our business success So we strive to create an environment where employees feel empowered and inspired

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Culture Talent

Leadership Management

“HR should respect its heritage, but shape a future.”

Source: The RBL Group, 2012 HR Competency Model

Social Mobility Data

Cloud, Apps, Devices

Transformational trends

Today’s trends have changed the way in which everyone, including HR professionals, think and do their work

A New World of Work

Workplace Culture Technology

HR Policy & Mgmt by Objectives

Culture & Values

Integrity and Honesty

Open and Respectful Self-Critical

Accountable Big Challenges Passion

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Activity-based working

Workplace

Extend workforce productivity to everyone in the organization

Community @ MS Italy •  Consumer Community

•  Donne on the rise Community

•  Generation Y Community

•  Italy Alumni Community

•  Italy high potential Community

•  Managers Community

•  Technical Community

•  Winning in sales Community

Technology: Modernize communications to improve reach

Extend workforce productivity to everyone in the organization Technology: Modernize communications to improve reach

Start Justin

HR Policy & Management by Objectives

KEY ACCOMPLISHMENTS

THAT CONTRIBUTE TO TEAM/BUSINESS/

CUSTOMER IMPACT

YOUR USE OF OTHERS’ WORK/

IDEAS/EFFORT TO MAKE YOUR

RESULTS EVEN BETTER

YOUR CONTRIBUTION

TO OTHERS’ SUCCESSES

FOCUS ON

SCORECARD TO DRIVE LONG TERM SUCCESS

CHANGE MANAGEMENT PLAN in ITALY

2005: Home Working & Home Office Policy

2009: New Office in Rome

2010: 1° Home Office Day

2010-2011: Innovation Campus Move Plan •  Several guided visits in 2010-2011

•  Internal Contest to name the New Building

•  Dedicated Managers Meeting

•  Launch Event during Company Meeting

•  Mobile Workplace Guide

INTERNAL RESULTS

EXTERNAL RESULTS

Internal Survey Trends - 2010-2012 •  Teamwork & Collaboration: +8 pts in 2 Ys •  Work Group Effectiveness: + 6 pts in 2 Ys •  Work-Life Balance: +9 pts in 2 Ys

1° this Year and for the 11th time in a row among the top 3

History & Results

Internal Survey - 2013 •  94% peole feel to work toward clear goals. •  90% people feel encouraged to come up with new and better ways of doing

things. •  93% people feel their group has a climate in which diverse perspectives are

valued.