Michele Saibene

Application Modernization: la modernizzazione applicativa a supporto della trasformazione dei processi

Application Modernization a supporto delle soluzioni Smart Work in ambito applicativo

PROCESS: BPMAutomated, dynamic, optimized

PEOPLE: CollaborationConnected, natural, real-time

PORTFOLIO: Application ModernizationBusiness aligned, service-based

Il ruolo chiave della modernizzazione applicativa a supporto del BPM…velocità nella trasformazione dei processi con l’implementazione di smart work solutions che indirizzino la dinamicità degli obiettivi di business?

…adattabilità dei processi attraverso il riuso di applicazioni legacy e sistemi IT esistenti?

…standardizzazione delle tecnologie e flessibilità delle architetture applicative come elementi abilitanti?

Business Processes

BusinessArchitecture

Application Architecture & Dynamic Infrastructure

Legacy Application

Characteristics

Increasing License and Maintenance

Cost

Complex Integration

and Maintenance

Former Investment and Mission Critical

Poor Documentation

Resistant and difficult

to Change

Represent Substantial Business

Knowledge

Old and Large 10 - 25 Years 1 - 20 M LOC

Technology obsolescence

and lack of skills

Legacy Application

Characteristics

Increasing License and Maintenance

Cost

Complex Integration

and Maintenance

Former Investment and Mission Critical

Poor Documentation

Resistant and difficult

to Change

Represent Substantial Business

Knowledge

Old and Large 10 - 25 Years 1 - 20 M LOC

Technology obsolescence

and lack of skills

Legacy Modernization

ERP Implementation

Process Improvement/Certification

Application Quality Initiatives

Shared Services Development

Consolidation of ESPs

Creation of PMO

ASP/SaaS Adoption

Portfolio Rationalization

Others

None of the AboveUser Priorities for Application Initiatives for the Next Two Years

2.0%

2.0%

25.7%

30.0%

31.2%

35.3%

38.5%

40.2%

45.2%

47.5%

50.4%Legacy Modernization

ERP Implementation

Process Improvement/Certification

Application Quality Initiatives

Shared Services Development

Consolidation of ESPs

Creation of PMO

ASP/SaaS Adoption

Portfolio Rationalization

Others

None of the AboveUser Priorities for Application Initiatives for the Next Two Years

2.0%

2.0%

25.7%

30.0%

31.2%

35.3%

38.5%

40.2%

45.2%

47.5%

50.4%

2.0%

2.0%

25.7%

30.0%

31.2%

35.3%

38.5%

40.2%

45.2%

47.5%

50.4%

…Legacy Application da vincolo ad elemento distintivo, su cui basare la trasformazione dei processi di business in ottica Smart Work.

Le issues indirizzate dalla modernizzazione applicativa e i risultati attesiPrincipali issues

Business

1. Time to market non in linea con le dinamiche di prodotto e di evoluzione della domanda

2. Difficoltà nell’automatizzare i processi di business per far fronte alle pressioni di ottimizzazione dei costi

3. Limitate capacità di integrazione dei processi, sia tra unità interne che verso i partner esterni

Technology

1. Applicazioni Legacy monolitiche, stratificate e costose da mantenere

2. Business rules / logics embedded nelle singole applicazioni e difficili da modificare

3. Architetture non standardizzate e scarsamente flessibili con elevata complessità interfacce

4. Limitato riuso di “servizi” comuni e conoscenza applicativa concentrata e difficilmente trasferibile

Risultati attesi

1. Evoluzione delle architetture secondo una logica a “servizi” e sulla base di tecnologie flessibili e aperte

2. Business rules / logic esposte come “servizi” fruibili da applicazioni multiple

3. Componentizzazione delle applicazioni per renderle modificabili rapidamente e facili da mantenere

4. Integrazione applicativa che semplifichi la complessità delle interfacce e riduca tempi/costi nelle attività di test

5. Utilizzo di tecnologie abilitanti che supportino la modernizzazione applicativa e l’automazione dei processi di business

L’evoluzione architetturale e la modernizzazione applicativa sono fattori abilitanti al miglioramento del time to market, all’aumento di flessibilità / automazione dei processi e alla riduzione dei costi di manutenzione dei sistemi IT in linea con le soluzioni Smart Work

L’approccio modulare di IBM all’Application Modernization a supporto dell’efficienza operativa e della flessibilità dei processi

Busin

ess Develop

ment

Finance & Risk Managem

ent

BusinessInfrastructure

Production

Interaction

O perationalServices

C ustom erSales & Servicing

Planning

C ustom erSales & Servicing

O versight

Em ployeePayroll & Tax

Em ployeeBenefits

A dm inistration

W orkforceTraining &

D evelopm ent

Em ployeeA ssessm ents(Recruitm ent)

Em ployee Status& ReferenceInform ation

Em ployeeTravel &Expenses

H um an ResourcesO versight

H um an ResourcesPolicies &Planning

Em ployee A ssignm ent & U sage analysis

W orker Q ualification& C ertification

AlliancesPlanning &A nalysis

AlliancesO versight

AlliancesA dm inistration

Business U nit Planning

Business U nitA dm inistration

Business U nitO versight

Business Strategy& Enterprise Planning & Analysis

G eneral Ledger(Financial Statem ents)

CorporateLegalServices

Business System sPlanning

Business System sO versight

Business &System s

A rchitecture

System sO perations

K now ledgeExchange

System s D evelopm ent and

D eploym ent

Production A ssurance(H elp D esk)

Business Policies &Procedures

IntellectualProperty

M aintenance

A udit &Legal

C om pliance

Business D evelopm entPolicies & Planning

Segm ent Planning& A nalysis

M arket &C om petitorA nalysis

M arketResearch

Business D evelopm entO versight

M arket ResearchM anagem ent& O versight

ProductD eploym entO versight

ProductPortfolio Planning

Product D evelopm ent

Product D esignO versight

ProductBundling

ProductD eploym ent

Fund/M arket A sset Planning& D evelopm ent

Fund & D ebt/EquityInstrum entO versight

C ustom erPortfolio Planning

AcquisitionPlanning

(A dv/ Ext/Int)

C am paignO versight

(A dv/ Ext/Int)

C ustom erBehaviorM odeling

AdvertisingExecution

External C am paignExecution

C ustom erReferenceInform ation

C ustom erPortfolioO versight

Corporate RelationsPolicies &Planning

C orporateR elationshipM anagem ent

C orporateRelationship

A dm inistration

C orporate& Institutional

C om m unications

StakeholderInvestm entRelations

External (Investor) Relations

Internal Cam paignExecution

SalesSupport

A dm inistration

Product/SalesInventoryD istribution

Custom erReview s, Surveys

& Research

Training &A wareness

FacilitiesM aintenance& O perations

Fixed A ssetRegister

FacilityA dm inistration

Facilities &Procurem entPolicies & Planning

Procurem ent

Facilities &Procurem entO versight

C ustom erA greem ents

Custom erC ontact/Event

History

Custom erC redit RatingExecution

C ase & ExceptionH andling

Agreem ent &RelationshipO versight

Custom erTransaction C onsolidator

Entitlem ent& Sales

Custom erRelationshipM anagem ent

BrokeredProductSales

U nderw riting

C orrespondentBank

A dm inistration

CorrespondentPlanning &O versight

Branch

Non-cashInventory

Adm inistration

Channel O perations

N etworkO versight

O perationalServicesO versight

FailsH andling

O perations Planning

CounterpartyA dm inistration

M arketD ata/ FeedO peration

M arket A ssetM aintenance(Corporate Events)

Reference andD irectory D ataM aintenance

M arketInform ationM aintenance

External D ata (IP) Planning &Assessm ent

Inform ation Provider

O versight & A dm inistration

A gency / BrokerCom m issions Adm inistration

A gency &Broker

O versight

ProductionPlanning &A nalysis

ProductionO versight

C orrespondence(incl. statem ents)

D ocum entM anagem ent& Archive

W ire Room

Financial O perations

(A /C Receivable)

CollateralAdm inistration

C ollections& Recovery

C redit/M arginP olicy & P lanning

C redit/M arginO versight

M arket RegulatoryRelations

A dm inistration

EnterprisePortfolioTracking

C ash Flow /M aturity LadderM aintenance

A ssetSecuritization

EnterprisePortfolioO versight

EnterprisePortfolio Planning

M arketRisk & Scoring

M odels

EnterprisePortfolio

M anagem ent

T reasury O perations

O perationalRisk

M anagem ent

RegulatoryC om pliance

G uidelineC om pliance

M arket Inform ation(sw itch) O peration

Trader/ BookO versight

M arketTrading

M arketExecution

ProgramTrading

A utom atedTeller

C ustom er C ontactRouting

C ustom erStatus

C ustom er C ontactH andler

C all Center(V RU )

Custom erCounter/Teller

Self ServiceW eb

M arket A sset/TrustC ustodial Services

Clearing andSettlem ent

ShareholderServices

Fraud/A M LD etection & Resolution

C ustom erA ccounting O versight

A ccountReconciliation

R ew ardsA dm inistration

M arket A ssetV aluation & Pricing(M ark to M arket)

Position/BalanceM anagem ent

C onsum erA ccounting

CorporateA ccounting

C ash & C urrencyH andling

Investm entFinanceServices

C onsum erCredit FacilityM anagem ent

Entitlem entProcessing

Paym ents (InclFee & Billing)

TaxationA dm inistrative

Services

D epositoryReceipts

Stock Lending& Repos

M arket M aking

Funds/M arket A sset

A dm inistration

U nit Trust

M utual Fund

H edge Fund

Investm entPortfolio

M anagem ent

Investm entPortfolio

Adm inistration

Investm entPortfolioPlanning

PortfolioPerform anceAnalysis

C onsum erBanking

TrustServices

Consum erLending

Authorizations(cards)

eTradingPortfolioServices

C ardsFulfillm ent

Lock-boxO perations

C onsum erProcessingO versight

BrokeredConsum er Product

C oordination

CheckProcessing

Funds Transfer& Rem ittance

Services

FinancialC apture (C ards)

M erchantRelations &O perations

RealEstate

M erchandiseFinancing

C orporateProcessingO versight

SyndicateM aintenance

& A dm inistration

CorporateM & A & A dvisory

Services

TradeFinance Services

InternationalTradeServices

CorporateLending

Bank G uarantees

C ashM anagem ent

Services

Prim e BrokerageServices(Buy Side)

Instrum entIssuance

D ebt/Equity

IPOPrivatePlacem ent

Financial M arketAnalysis

Financial M arketAnalysisO versight

Q uantitativeAnalysisServices

M arket O rder& ServicesO versight

TradeConfirm ation& A llocation

O rderM anagem ent

Investm ent/Trading

Policies & Planning

D ebt

EquitiesFX /M M

D erivatives &O ff-Balance

sheet

Com m odities

Business U nitTax

A dm inistration

FinancialPlanning

Finance & R iskM anagem entP lanning

Finance & R iskM anagem entO versight

Business U nitFinancial

Adm inistration

Financial Control& R eportingO versight

Business U nitAccounting

Business U nitFinancialO perations

Inform ation D issem ination

e-channel

Product Perform ance O versight

Account Services Planning

Direct Control Execute Instantiated Components

Components responsible for providing strategy, planning & direction

Components responsible for monitoring and exercising control over execute components

Components that execute to produce outcome of business services

Execute components that behave similarly in different instantiation

Busin

ess Develop

ment

Finance & Risk Managem

ent

BusinessInfrastructure

Production

Interaction

O perationalServices

C ustom erSales & Servicing

Planning

C ustom erSales & Servicing

O versight

Em ployeePayroll & Tax

Em ployeeBenefits

A dm inistration

W orkforceTraining &

D evelopm ent

Em ployeeA ssessm ents(Recruitm ent)

Em ployee Status& ReferenceInform ation

Em ployeeTravel &Expenses

H um an ResourcesO versight

H um an ResourcesPolicies &Planning

Em ployee A ssignm ent & U sage analysis

W orker Q ualification& C ertification

AlliancesPlanning &A nalysis

AlliancesO versight

AlliancesA dm inistration

Business U nit Planning

Business U nitA dm inistration

Business U nitO versight

Business Strategy& Enterprise Planning & Analysis

G eneral Ledger(Financial Statem ents)

CorporateLegalServices

Business System sPlanning

Business System sO versight

Business &System s

A rchitecture

System sO perations

K now ledgeExchange

System s D evelopm ent and

D eploym ent

Production A ssurance(H elp D esk)

Business Policies &Procedures

IntellectualProperty

M aintenance

A udit &Legal

C om pliance

Business D evelopm entPolicies & Planning

Segm ent Planning& A nalysis

M arket &C om petitorA nalysis

M arketResearch

Business D evelopm entO versight

M arket ResearchM anagem ent& O versight

ProductD eploym entO versight

ProductPortfolio Planning

Product D evelopm ent

Product D esignO versight

ProductBundling

ProductD eploym ent

Fund/M arket A sset Planning& D evelopm ent

Fund & D ebt/EquityInstrum entO versight

C ustom erPortfolio Planning

AcquisitionPlanning

(A dv/ Ext/Int)

C am paignO versight

(A dv/ Ext/Int)

C ustom erBehaviorM odeling

AdvertisingExecution

External C am paignExecution

C ustom erReferenceInform ation

C ustom erPortfolioO versight

Corporate RelationsPolicies &Planning

C orporateR elationshipM anagem ent

C orporateRelationship

A dm inistration

C orporate& Institutional

C om m unications

StakeholderInvestm entRelations

External (Investor) Relations

Internal Cam paignExecution

SalesSupport

A dm inistration

Product/SalesInventoryD istribution

Custom erReview s, Surveys

& Research

Training &A wareness

FacilitiesM aintenance& O perations

Fixed A ssetRegister

FacilityA dm inistration

Facilities &Procurem entPolicies & Planning

Procurem ent

Facilities &Procurem entO versight

C ustom erA greem ents

Custom erC ontact/Event

History

Custom erC redit RatingExecution

C ase & ExceptionH andling

Agreem ent &RelationshipO versight

Custom erTransaction C onsolidator

Entitlem ent& Sales

Custom erRelationshipM anagem ent

BrokeredProductSales

U nderw riting

C orrespondentBank

A dm inistration

CorrespondentPlanning &O versight

Branch

Non-cashInventory

Adm inistration

Channel O perations

N etworkO versight

O perationalServicesO versight

FailsH andling

O perations Planning

CounterpartyA dm inistration

M arketD ata/ FeedO peration

M arket A ssetM aintenance(Corporate Events)

Reference andD irectory D ataM aintenance

M arketInform ationM aintenance

External D ata (IP) Planning &Assessm ent

Inform ation Provider

O versight & A dm inistration

A gency / BrokerCom m issions Adm inistration

A gency &Broker

O versight

ProductionPlanning &A nalysis

ProductionO versight

C orrespondence(incl. statem ents)

D ocum entM anagem ent& Archive

W ire Room

Financial O perations

(A /C Receivable)

CollateralAdm inistration

C ollections& Recovery

C redit/M arginP olicy & P lanning

C redit/M arginO versight

M arket RegulatoryRelations

A dm inistration

EnterprisePortfolioTracking

C ash Flow /M aturity LadderM aintenance

A ssetSecuritization

EnterprisePortfolioO versight

EnterprisePortfolio Planning

M arketRisk & Scoring

M odels

EnterprisePortfolio

M anagem ent

T reasury O perations

O perationalRisk

M anagem ent

RegulatoryC om pliance

G uidelineC om pliance

M arket Inform ation(sw itch) O peration

Trader/ BookO versight

M arketTrading

M arketExecution

ProgramTrading

A utom atedTeller

C ustom er C ontactRouting

C ustom erStatus

C ustom er C ontactH andler

C all Center(V RU )

Custom erCounter/Teller

Self ServiceW eb

M arket A sset/TrustC ustodial Services

Clearing andSettlem ent

ShareholderServices

Fraud/A M LD etection & Resolution

C ustom erA ccounting O versight

A ccountReconciliation

R ew ardsA dm inistration

M arket A ssetV aluation & Pricing(M ark to M arket)

Position/BalanceM anagem ent

C onsum erA ccounting

CorporateA ccounting

C ash & C urrencyH andling

Investm entFinanceServices

C onsum erCredit FacilityM anagem ent

Entitlem entProcessing

Paym ents (InclFee & Billing)

TaxationA dm inistrative

Services

D epositoryReceipts

Stock Lending& Repos

M arket M aking

Funds/M arket A sset

A dm inistration

U nit Trust

M utual Fund

H edge Fund

Investm entPortfolio

M anagem ent

Investm entPortfolio

Adm inistration

Investm entPortfolioPlanning

PortfolioPerform anceAnalysis

C onsum erBanking

TrustServices

Consum erLending

Authorizations(cards)

eTradingPortfolioServices

C ardsFulfillm ent

Lock-boxO perations

C onsum erProcessingO versight

BrokeredConsum er Product

C oordination

CheckProcessing

Funds Transfer& Rem ittance

Services

FinancialC apture (C ards)

M erchantRelations &O perations

RealEstate

M erchandiseFinancing

C orporateProcessingO versight

SyndicateM aintenance

& A dm inistration

CorporateM & A & A dvisory

Services

TradeFinance Services

InternationalTradeServices

CorporateLending

Bank G uarantees

C ashM anagem ent

Services

Prim e BrokerageServices(Buy Side)

Instrum entIssuance

D ebt/Equity

IPOPrivatePlacem ent

Financial M arketAnalysis

Financial M arketAnalysisO versight

Q uantitativeAnalysisServices

M arket O rder& ServicesO versight

TradeConfirm ation& A llocation

O rderM anagem ent

Investm ent/Trading

Policies & Planning

D ebt

EquitiesFX /M M

D erivatives &O ff-Balance

sheet

Com m odities

Business U nitTax

A dm inistration

FinancialPlanning

Finance & R iskM anagem entP lanning

Finance & R iskM anagem entO versight

Business U nitFinancial

Adm inistration

Financial Control& R eportingO versight

Business U nitAccounting

Business U nitFinancialO perations

Inform ation D issem ination

e-channel

Product Perform ance O versight

Account Services Planning

Direct Control Execute Instantiated Components

Components responsible for providing strategy, planning & direction

Components responsible for monitoring and exercising control over execute components

Components that execute to produce outcome of business services

Execute components that behave similarly in different instantiation

Business Analyst

Solution Architect

Data Modeler

Process Modeler

Project Manager

Information Framework (IFW)

Data Models Process Models Services Models

Model Repository

RenovateRestructure

Data Collection and Verification

Data Analysis

OpportunityIdentification

Planning and

Discovery

PrioritizedRecommendations

Application Portfolio Assessment

Client’s– Current Application Portfolio – Business & IT Strategy – Technical Architecture & Standards– Current & Target Enterprise Architecture

Rationalize

Reprioritize

Relocate

inputs

2 Portfolio

Management & Transformation

Framework for Management & Governance

SOA Architecture

Process & Information Modeling

Legacy Asset Analysis

Application Portfolio Analysis

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControl

Data

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Business Rules

Application Componentization

Bottom-up Approach

Service Model

Top-down Approach

CRM System

Workflows & Decision MakingCustomer Access

Bank Staff

Case

Managem

ent

Other

Cam

paign M

anagement

Channel Integration Business

Perform

ance Analysis & R

eporting

Audit &

Regulatory

Com

pliance

Custom

er C

are

Banking Integration Platform

OLAP

Data Marts

Business Process ManagementBusiness Rules Management

MediatonMash up

ETL...

Ext Networks

Customer Insight

Ext Events

Service Management

Email MobileBranchWebATM Call Center

AcctOpening.

AcctAccess.

AcctMgmt. Other.

Security Control,

Enforcement

Continuous Availability

Management

Config, Change & Release

Management

Trusted Identity Management

SecureApplication

Development

Problem & Incident

Management

Core Systems

Deposits

Credit C

ards

Loans

Other

Operational Data Portfolios, etc

Unstructured DataCustomer comm.

Master Data Customers, etc.

Fee & Charges

Interest AccrualsPricing Optimization

Analytics & Control Systems

Planning &Control

Risk Mgt Accounting

Other

Audit

ProcurementB2B

Regulatory.

HR

InformationWarehouse

Eurosig

GES

Enterprise Service Bus

CRM System

Workflows & Decision MakingCustomer Access

Bank Staff

Case

Managem

ent

Other

Cam

paign M

anagement

Channel Integration Business

Perform

ance Analysis & R

eporting

Audit &

Regulatory

Com

pliance

Custom

er C

are

Banking Integration Platform

OLAP

Data Marts

Business Process ManagementBusiness Rules Management

MediatonMash up

ETL...

Ext Networks

Customer Insight

Ext Events

Service Management

Email MobileBranchWebATM Call Center

AcctOpening.

AcctAccess.

AcctMgmt. Other.

Security Control,

Enforcement

Continuous Availability

Management

Config, Change & Release

Management

Trusted Identity Management

SecureApplication

Development

Problem & Incident

Management

Core Systems

Deposits

Credit C

ards

Loans

Other

Operational Data Portfolios, etc

Unstructured DataCustomer comm.

Master Data Customers, etc.

Fee & Charges

Interest AccrualsPricing Optimization

Analytics & Control Systems

Planning &Control

Risk Mgt Accounting

Other

Audit

ProcurementB2B

Regulatory.

HR

InformationWarehouse

Eurosig

GES

Enterprise Service BusSOA Governance

Component Business Model

Differentiated

Pain Point

Hot Components

Centralized DecisioningDistributed DecisioningCentralized ProcessingDistributed Processing

YYY

$XX

FTE

Expense

Legend

Differentiated

Pain Point

Hot Components

Centralized DecisioningDistributed DecisioningCentralized ProcessingDistributed Processing

YYY

$XX

FTE

Expense

Legend

Insi

ght

Risk / Financial M

anagement

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insi

ght

Risk / Financial M

anagement

Operations

Distribution

Infrastructure

Manufacturing

Insi

ght

Risk / Financial M

anagement

Operations

Distribution

Infrastructure

Manufacturing

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

1. Understand where to focus operationally2. Decide on centralization and de-centralization

options3. Determine core vs. non core components4. Determine how to achieve operational efficiency

Core Components

FTE allocationExpense

Allocation

Differentiated

Pain Point

Hot Components

Centralized DecisioningDistributed DecisioningCentralized ProcessingDistributed Processing

YYY

$XX

FTE

Expense

Legend

Differentiated

Pain Point

Hot Components

Centralized DecisioningDistributed DecisioningCentralized ProcessingDistributed Processing

YYY

$XX

FTE

Expense

Legend

Insi

ght

Risk / Financial M

anagement

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insi

ght

Risk / Financial M

anagement

Operations

Distribution

Infrastructure

Manufacturing

Insi

ght

Risk / Financial M

anagement

Operations

Distribution

Infrastructure

Manufacturing

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insi

ght

Risk / Financial M

anagement

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insi

ght

Risk / Financial M

anagement

Operations

Distribution

Infrastructure

Manufacturing

Insi

ght

Risk / Financial M

anagement

Operations

Distribution

Infrastructure

Manufacturing

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

1. Understand where to focus operationally2. Decide on centralization and de-centralization

options3. Determine core vs. non core components4. Determine how to achieve operational efficiency

Core Components

FTE allocationExpense

Allocation

Analisi processi ed identificazione iniziative di trasformazione

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Component Business Model - la Business Architecture viene scomposta in singoli componenti di business facilitando l’analisi dei processi esistenti ed identificando i componenti critici su cui focalizzare le iniziative di trasformazione dei processi verso il Target Operating Model.

1

Business Architecture DecompositionLa scomposizione della Business Architecture in singole componenti di business consente di analizzare i processi secondo una rappresentazione strutturata e modulare che è presupposto per il BPM.

Deliverable: Component Business Model

2

Trasformation Initiatives IdentificationL’analisi dei costi associati ai singoli componenti di business e dei requisiti di business corrispondenti consente di identificare opportunità di miglioramento in ottica di efficienza operativa e flessibilità, nell’ambito di un programma strutturato di trasformazione dei processi verso il Target Operating Model allineato rispetto agli obiettivi di business.

Deliverable: Target Operating Model

Modellazione dei processi e dei flussi informativi

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

Ext ernalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

Ext ernalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

App1

App1

App1App2

App2

App2

App3

App4

App4

App4

App4

App5

App5

App5

App6

App6

App6

App6 App7

App7 App8

App9 App10

App11

App12

App12

App13

App14 App15

App16App16

App17 App18

App19

App20

App6App6 App6 App6

App21 App21App21

App2

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

Ext ernalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

Ext ernalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

Ext ernalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

Ext ernalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

App1

App1

App1App2

App2

App2

App3

App4

App4

App4

App4

App5

App5

App5

App6

App6

App6

App6 App7

App7 App8

App9 App10

App11

App12

App12

App13

App14 App15

App16App16

App17 App18

App19

App20

App6App6 App6 App6

App21 App21App21

App2CBM Map and Components

Setting relationship targets and track activityConsolidating customer relationship reports

Assessing impact & cover of relation resources

Troubleshooting major relationship issues Resolving issues and report on activity

Setting up necessary configuration data to process the new business and activating/deactivating accounts (including Demat Accounts)

Administering workforce Allocating relationship management resource

Opening customer accounts. KYC, Nomination, Mandate, channel enabling (e.g. welcome kit etc.) Collecting approvals, documentation, signatures, etc. to complete process

Maintenance of accounts - addition/ modification/ deletion or closure of account

Prevailing Practice Features

To define operational plans and oversee customer credit, insight & relationship activityDescription

Responsible Actions

Liaise with other customer credit, insight and relationship development management & control units

Report on day to day customer credit, insight and relationship development activity

Track day to day customer credit, insight and relationship development performance to plan/ Track targeted customer credit, insight and relationship development

Troubleshoot customer credit, insight and relationship development operational issues

Authorize high value/exception customer credit, insight and relationship development procedures

Allocate customer credit, insight and relationship development resources

Define day to day customer credit, insight and relationship development action/task plan

Arrangement & Relationship Oversight

Customer Insights & ArrangementsInteraction Domain Area

Liaise with other business capability management & control units

Tracking and continuously seekingopportunities to reduce costs without impacting quality of service or supply

Statements, report generation, attachment of court laws, etc

Report on day to day business capability activity

Monitoring fulfillment performance against agreed service standards and cost targets

Tracking associated materials and documentsTrack day to day business capability performance to plan

Ensuring triggering of charges/interest/or other periodic activities

Picking up unusual activity alerts, sanction matches and other KYC/AML alerts: Orchestrating checking/approval and set-up activities, including ‘know your client’ (KYC) requirements and periodic reviews

Troubleshoot business capability operational issues

Freezing of accounts on request of authorities (central bank)

Authorize high value/exception business capability procedures

Allocate business capability resources

Distributing supplies to fulfillment points and direct to customers as required by process to agreed service standards; (where appropriate, Statements & Correspondence may be the channel for distribution)

Capturing and validating application details Rejecting/accepting applications based on

rules Transaction posting of entries in the

account - system generated or online

AS: Record Relationship ManagerAS: Retrieve Service Quality DetailsAY: Analyze Customer RelationshipAY: Decide Meeting RequirementAY: Define Meeting ObjectiveAY: Derive Customer ProfileAY: Forecast Relationship RequirementAY: Record De-escalation ReasonAY: Record Escalation ReasonAY: Retrieve Arrangement Activation ConditionAY: Retrieve Arrangement Behavior ScoreAY: Retrieve Customer Profitability DetailsAY: Schedule Customer Relationship InterviewAY: Schedule Specialist SupportAY: Select Arrangement AdministratorAY: Select Arrangement ManagerAY: Select Credit Risk AnalystAY: Select TraderWF: Review Customer PortfolioWF: Review Product Arrangement

Define day to day business capability action/task plan

Advance Practice Features

IFW Activities MappingActivity Template

One or more management units that define the day to day work plans and resource allocation for customer agreement, relationship, customer insight and credit administration activities. The unit determines the resource allocation and appropriate scheduling to address periodic and ad-hoc/triggered agreement, relationship, insight and credit maintenance and troubleshoots issues

Target Capability

Set Up

Six Box AreaControl Component

Setting relationship targets and track activityConsolidating customer relationship reports

Assessing impact & cover of relation resources

Troubleshooting major relationship issues Resolving issues and report on activity

Setting up necessary configuration data to process the new business and activating/deactivating accounts (including Demat Accounts)

Administering workforce Allocating relationship management resource

Opening customer accounts. KYC, Nomination, Mandate, channel enabling (e.g. welcome kit etc.) Collecting approvals, documentation, signatures, etc. to complete process

Maintenance of accounts - addition/ modification/ deletion or closure of account

Prevailing Practice Features

To define operational plans and oversee customer credit, insight & relationship activityDescription

Responsible Actions

Liaise with other customer credit, insight and relationship development management & control units

Report on day to day customer credit, insight and relationship development activity

Track day to day customer credit, insight and relationship development performance to plan/ Track targeted customer credit, insight and relationship development

Troubleshoot customer credit, insight and relationship development operational issues

Authorize high value/exception customer credit, insight and relationship development procedures

Allocate customer credit, insight and relationship development resources

Define day to day customer credit, insight and relationship development action/task plan

Arrangement & Relationship Oversight

Customer Insights & ArrangementsInteraction Domain Area

Liaise with other business capability management & control units

Tracking and continuously seekingopportunities to reduce costs without impacting quality of service or supply

Statements, report generation, attachment of court laws, etc

Report on day to day business capability activity

Monitoring fulfillment performance against agreed service standards and cost targets

Tracking associated materials and documentsTrack day to day business capability performance to plan

Ensuring triggering of charges/interest/or other periodic activities

Picking up unusual activity alerts, sanction matches and other KYC/AML alerts: Orchestrating checking/approval and set-up activities, including ‘know your client’ (KYC) requirements and periodic reviews

Troubleshoot business capability operational issues

Freezing of accounts on request of authorities (central bank)

Authorize high value/exception business capability procedures

Allocate business capability resources

Distributing supplies to fulfillment points and direct to customers as required by process to agreed service standards; (where appropriate, Statements & Correspondence may be the channel for distribution)

Capturing and validating application details Rejecting/accepting applications based on

rules Transaction posting of entries in the

account - system generated or online

AS: Record Relationship ManagerAS: Retrieve Service Quality DetailsAY: Analyze Customer RelationshipAY: Decide Meeting RequirementAY: Define Meeting ObjectiveAY: Derive Customer ProfileAY: Forecast Relationship RequirementAY: Record De-escalation ReasonAY: Record Escalation ReasonAY: Retrieve Arrangement Activation ConditionAY: Retrieve Arrangement Behavior ScoreAY: Retrieve Customer Profitability DetailsAY: Schedule Customer Relationship InterviewAY: Schedule Specialist SupportAY: Select Arrangement AdministratorAY: Select Arrangement ManagerAY: Select Credit Risk AnalystAY: Select TraderWF: Review Customer PortfolioWF: Review Product Arrangement

Define day to day business capability action/task plan

Advance Practice Features

IFW Activities MappingActivity Template

One or more management units that define the day to day work plans and resource allocation for customer agreement, relationship, customer insight and credit administration activities. The unit determines the resource allocation and appropriate scheduling to address periodic and ad-hoc/triggered agreement, relationship, insight and credit maintenance and troubleshoots issues

Target Capability

Set Up

Six Box AreaControl Component

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Process and Information Modelling - a partire dal Component Business Model ogni componente di business viene associato alle specifiche attività di processo, alle prassi operative prevalenti e ai flussi informativi / modelli dati collegati, secondo un approccio top-down di componentizzazione dei processi.

Process and Information ModellingLa modellazione dei processi e dei flussi informativi sono il presupporto per l’identificazione di “servizi” di business potenzialmente coinvolti nelle singole iniziative di trasformazione dei processi.

Deliverable: Process/Information Models

3

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

App1

App1

App1App2

App2

App2

App3

App4

App4

App4

App4

App5

App5

App5

App6

App6

App6

App6 App7

App7 App8

App9 App10

App11

App12

App12

App13

App14App15

App16App16

App17 App18

App19

App20

App6App6 App6 App6

App21 App21App21

App2

Master DataHighLowconsolidateDuplicateProduct lookupFunc 2

Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6

Master DataLowHighRetireDuplicateproduct lookup Func 3App 19

ProdcutDevelopment

Product Bundling

Relationship Management

Customer Behavior Modeling

Entitlement & Sales

Critical Business

Component

SOAMediumHighRestructureOver extension

Segmentation LogicFunc 3

IntegrationLowMediumConsolidateDuplicateMatching customer Func 2

SOALowMediumIntegrateDuplicateInterest calculationFunc 4

Master DataLowMediumRetireRedundantMatchingFunc 3

SOAHighHighConsolidateDuplicateRate calculationFunc 2

Customer profile

Get customer view

Fee Calculation

Description

3rd Party AppLowHighNew Development

Gap5

SOALowHighNew Development

Gap4

SOAHighLowIntegrateDuplicateFunc 1App 53

Medium

High

Business Criticality

Low

Medium

Ease of Execution

2

1

#

SOA ConsolidateDuplicateFunc 1App2

Master DataUpgradeGapFunc 1App 3App 6App 1

Architectural Dependency

ActionCategoryFunctionalityApplication

Master DataHighLowconsolidateDuplicateProduct lookupFunc 2

Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6

Master DataLowHighRetireDuplicateproduct lookup Func 3App 19

ProdcutDevelopment

Product Bundling

Relationship Management

Customer Behavior Modeling

Entitlement & Sales

Critical Business

Component

SOAMediumHighRestructureOver extension

Segmentation LogicFunc 3

IntegrationLowMediumConsolidateDuplicateMatching customer Func 2

SOALowMediumIntegrateDuplicateInterest calculationFunc 4

Master DataLowMediumRetireRedundantMatchingFunc 3

SOAHighHighConsolidateDuplicateRate calculationFunc 2

Customer profile

Get customer view

Fee Calculation

Description

3rd Party AppLowHighNew Development

Gap5

SOALowHighNew Development

Gap4

SOAHighLowIntegrateDuplicateFunc 1App 53

Medium

High

Business Criticality

Low

Medium

Ease of Execution

2

1

#

SOA ConsolidateDuplicateFunc 1App2

Master DataUpgradeGapFunc 1App 3App 6App 1

Architectural Dependency

ActionCategoryFunctionalityApplication

PossibleApplication Actions, to progressively modernize application portfolio

1. Determine if functionalities are duplicate, redundant or over-extended

2. Determine if there is gaps in application functionality

Architecturaldependency on taking application actions

Application Modernization

Actions

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Insigh

t

Risk / Financial Management

Operations

Distribution

Infrastructure

Manufacturing

Operations

Distribution

Infrastructure

Manufacturing

ContactHandler

CreditAdministration

CustomerAgreements

Training &Awareness

Branch NetworkOperations

InternalCampaign Execution

CustomerSale &Servicing

Planning

ProductDevelopment

ManufacturingOversight

AgencyAdministration

ProductDeploymentOversight

ProductDevelopment

Oversight

ProductBundling

ProductManufacturing

Planning

Customer AccountServices Planning

Customer AccountServices Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

DeploymentBusiness UnitAdministration

Business UnitPlanning

ProductDeploymentSystems PlanningExternal Relations

Business &Systems

Architecture

GeneralLedger

TreasuryOperations

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

FinancialPolicies& Plans

Risk Mgmt.Oversight

Risk ManagementPolicy & Plans

Asset & LiabilityOversight

MarketAnalysis

CustomerPortfolio & Analysis

OperationsPlanning

CustomerBehavior Modeling

Segment Analysis& Planning

Acquisition Planning

Product PortfolioPlanning

ExternalCampaignExecution

Marketing& Advertising

CampaignOversignt

RelationshipManagement

Product Sales Support

Sales/Servicing

AdministrationRelationship

& Credit OversightFinancialControl

ApplicationProcessingOversight

ContactRouting

Entitlement & Sales

Commissions

Case & ExceptionHandling

Contact/EventHistory

CustomerStatus

Transaction Consolidator

Authorizations

MerchantOperations

Branch Non-cashInventory

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Cash & CurrencyHandling

CollateralHandling

RewardsAdministration Payments

CustomerAccounting

Fraud/AMLDetection

InformationDissemination

E-Channel Operations

FinancialCapture (Cards)

ProductionAssurance

CorrespondenceDocument

Management& Archive

StaffAdministration

SystemsOperations

Collections& Recovery

Asset &LiabilityTracking

Fixed Asset Register

MarketResearch

208

131

633 1508

3671

6287

9901592 342

20749 1415

1087240

141 $7.0

$444.6

$38.1

$96.0 $49.3

$393.6

$548.4

$123.3

$1.0

$249.1 $57.3

$1789.2 $85.2

$143$56.3

760

745

3676

171

383

325

80

$3.0

$64.8

$59.3

$338

$34.1$29.1

$26.4

$1.4

$19.9 $3.4

$1.4

$124.5

73825

2042

63847

2351 2542

937

357

249

293 1038

326

$200.0 $82.2 $565.1 $28.8$80.9

$432.1

$5.6

$27.8

$68.3

$212.7 $158.3

$87.2

$1.7 $27.7

$16.8

2142 4896 464 182 159 944133 127 186$186.6 $331.4 $66.3 $53.2 $21.8$6.7 $107 $43.4$2.4$143.8

12637

317 417

268

123

109

34

176

408

1601591

33

$25.8 $47

$990.7

$66.3

$5.2

$33.3

$9.4

$2.4

$35

$93.7

$60.9$192.8

$16.5

$16.247

176

240

132 428

61

66

65

300

$1.3

$40.9

$49.6

$26.6 $28.1

$9.2

$16.3

$22.1

$205.4

$826.2

$3.8

Operations Oversight

370 $25.7

6

30

13 12

16

17

10

8

97

8

34

App1

App1

App1App2

App2

App2

App3

App4

App4

App4

App4

App5

App5

App5

App6

App6

App6

App6 App7

App7 App8

App9 App10

App11

App12

App12

App13

App14App15

App16App16

App17 App18

App19

App20

App6App6 App6 App6

App21 App21App21

App2

Master DataHighLowconsolidateDuplicateProduct lookupFunc 2

Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6

Master DataLowHighRetireDuplicateproduct lookup Func 3App 19

ProdcutDevelopment

Product Bundling

Relationship Management

Customer Behavior Modeling

Entitlement & Sales

Critical Business

Component

SOAMediumHighRestructureOver extension

Segmentation LogicFunc 3

IntegrationLowMediumConsolidateDuplicateMatching customer Func 2

SOALowMediumIntegrateDuplicateInterest calculationFunc 4

Master DataLowMediumRetireRedundantMatchingFunc 3

SOAHighHighConsolidateDuplicateRate calculationFunc 2

Customer profile

Get customer view

Fee Calculation

Description

3rd Party AppLowHighNew Development

Gap5

SOALowHighNew Development

Gap4

SOAHighLowIntegrateDuplicateFunc 1App 53

Medium

High

Business Criticality

Low

Medium

Ease of Execution

2

1

#

SOA ConsolidateDuplicateFunc 1App2

Master DataUpgradeGapFunc 1App 3App 6App 1

Architectural Dependency

ActionCategoryFunctionalityApplication

Master DataHighLowconsolidateDuplicateProduct lookupFunc 2

Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6

Master DataLowHighRetireDuplicateproduct lookup Func 3App 19

ProdcutDevelopment

Product Bundling

Relationship Management

Customer Behavior Modeling

Entitlement & Sales

Critical Business

Component

SOAMediumHighRestructureOver extension

Segmentation LogicFunc 3

IntegrationLowMediumConsolidateDuplicateMatching customer Func 2

SOALowMediumIntegrateDuplicateInterest calculationFunc 4

Master DataLowMediumRetireRedundantMatchingFunc 3

SOAHighHighConsolidateDuplicateRate calculationFunc 2

Customer profile

Get customer view

Fee Calculation

Description

3rd Party AppLowHighNew Development

Gap5

SOALowHighNew Development

Gap4

SOAHighLowIntegrateDuplicateFunc 1App 53

Medium

High

Business Criticality

Low

Medium

Ease of Execution

2

1

#

SOA ConsolidateDuplicateFunc 1App2

Master DataUpgradeGapFunc 1App 3App 6App 1

Architectural Dependency

ActionCategoryFunctionalityApplication

PossibleApplication Actions, to progressively modernize application portfolio

1. Determine if functionalities are duplicate, redundant or over-extended

2. Determine if there is gaps in application functionality

Architecturaldependency on taking application actions

Application Modernization

Actions

Analisi del portafoglio applicativo in ottica di modernizzazioneApplication Portfolio Analysis - le applicazioni Legacy vengono mappate sulle singole componenti di business e vengono analizzate le aree di gap funzionale, ridondanza e sovrapposizione applicativa per identificare i possibili interventi di modernizzazione associati alle iniziative di trasformazione dei processi.

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Application Portfolio AnalysisL’analisi del portafoglio applicativo in logica bottom-up consente di analizzare per ogni applicazione, associata ai componenti di business critici, le funzionalità impattate ed identificare gap funzionali, duplicazioni applicative, opportunità di consolidamento/integrazione

Deliverable: Application Analysis Report

4

Application ActionsPer ogni funzionalità impattata vengono definiti i possibili interventi di modernizzazione applicativa rispetto ai quali identificare nel dettaglio i “servizi” oggetto dei singoli interventi

Deliverable: Application Action List

5

Analisi tecnica delle applicazioni e mappatura dei servizi

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Legacy Assets Analysis - a partire dall’Application Portfolio Analysis viene effettuato l’inventario delle componenti applicative in termini di volumi e metriche di qualità del software, vengono censite le business rules ed mappati i “servizi” supportati dalle singole componenti applicative.

Business Rules Extraction and Services Mapping Per ogni applicazione vengono mappati i servizi potenziali definiti nel Service Model a fronte dell’analisi top-down dei processi, vengono estratte le business rules associate e analizzate in termini di input/output, di chiamanti/chiamati, di tabelle database accedute e di potenziali sovrapposizioni o duplicazioni.

A fronte dei questa attività viene prodotto l’elenco dei servizi candidati rispetto ai componenti di business e componenti applicative oggetto della trasformazione dei processi.

Deliverable: Business Rules Report

+ Candidate Service List

7

Legacy Assets DiscoveryPer ogni applicazione viene prodotto un inventario delle componenti software (i.e programs, JCL, copy, DB, …), vengono misurate metriche di qualità / performance (i.e. complexity, maintainability, …), vengono analizzate le interfacce e le relazioni tra componenti/funzionalità applicative.

Deliverable: Inventory and Software Quality reports

+ Application Component Map

6

Master DataHighLowconsolidateDuplicateProduct lookupFunc 2

Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6

Master DataLowHighRetireDuplicateproduct lookup Func 3App 19

ProdcutDevelopment

Product Bundling

Relationship Management

Customer Behavior Modeling

Entitlement & Sales

Critical Business

Component

SOAMediumHighRestructureOver extension

Segmentation LogicFunc 3

IntegrationLowMediumConsolidateDuplicateMatching customer Func 2

SOALowMediumIntegrateDuplicateInterest calculationFunc 4

Master DataLowMediumRetireRedundantMatchingFunc 3

SOAHighHighConsolidateDuplicateRate calculationFunc 2

Customer profile

Get customer view

Fee Calculation

Description

3rd Party AppLowHighNew Development

Gap5

SOALowHighNew Development

Gap4

SOAHighLowIntegrateDuplicateFunc 1App 53

Medium

High

Business Criticality

Low

Medium

Ease of Execution

2

1

#

SOA ConsolidateDuplicateFunc 1App2

Master DataUpgradeGapFunc 1App 3App 6App 1

Architectural Dependency

ActionCategoryFunctionalityApplication

Master DataHighLowconsolidateDuplicateProduct lookupFunc 2

Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6

Master DataLowHighRetireDuplicateproduct lookup Func 3App 19

ProdcutDevelopment

Product Bundling

Relationship Management

Customer Behavior Modeling

Entitlement & Sales

Critical Business

Component

SOAMediumHighRestructureOver extension

Segmentation LogicFunc 3

IntegrationLowMediumConsolidateDuplicateMatching customer Func 2

SOALowMediumIntegrateDuplicateInterest calculationFunc 4

Master DataLowMediumRetireRedundantMatchingFunc 3

SOAHighHighConsolidateDuplicateRate calculationFunc 2

Customer profile

Get customer view

Fee Calculation

Description

3rd Party AppLowHighNew Development

Gap5

SOALowHighNew Development

Gap4

SOAHighLowIntegrateDuplicateFunc 1App 53

Medium

High

Business Criticality

Low

Medium

Ease of Execution

2

1

#

SOA ConsolidateDuplicateFunc 1App2

Master DataUpgradeGapFunc 1App 3App 6App 1

Architectural Dependency

ActionCategoryFunctionalityApplication

List of Candidate Business ServicesRestructure Customer Loan

- Accumulate Customer Statistics- Accumulate Past Due Statistics- Accumulate Unsuccessful AR Repayment Status- Calculate Collateral Margin- Calculate Portfolio Risk- Calculate Fees- Calculate Interest Rate- Check Customer Status- Check Credit Report- Check Loan Portfolio Analysis Requirement- Evaluate Operational Risk- Generate Credit Risk Report- Post Qualified Arrangement- Check Credit Policy- Check Lending Policy- Verify IP Access Authority Details- Generate Credit Risk report

CompositeService example

AtomicService example

Service Identification from ApplicationAnalysis (bottom-up)

Operations

Distribution

Insigh

t

Risk / Financial Management

Infrastructure

Manufacturing

GeneralLedger

FinancialConsolidation

FixedAsset Register

Collections& Recovery

Asset &LiabilityTracking

TreasuryTrading

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

Relationship& Credit Oversight

FinancialPolicies& Plans

Risk Management Oversight

FinancialControl

Risk ManagementPolicy & Plans

Asset &Liability Policy

& Planning

SecuritizationDecisioning

Asset &Liability

Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

Deployment

BusinessUnit

Administration

StaffAdministration

ContactRouting

Entitlement & Sales

ContactHandler

Commissions

CollateralHandling

RelationshipManagement

RewardsAdministration PaymentsCustomer

Accounting

SystemsOperations

Sales Support

InternalCampaigns

MerchantOperations

ProductDevelopment

MarketResearch

MarketAnalysis

CustomerPortfolio &Analysis

ProductServicesPlanning

AccountServicesPlanning

CustomerBehavior Modeling

Business UnitPlanning

Case & ExceptionHandling

Sales/Servicing

Administration

ProductOperationsOversight

ProductServices

Oversight

Fraud/AMLDetection

AccountServices

Oversight

ProductDistributionOversight

ProductTracking

Segment Analysis& Planning

AcquisitionPlanning

Product DesignOversight

Product PortfolioPlanning

ProductBundling

Branch Non-cashInventory

InformationDissemination

E-Channel Operations

FinancialCapture(Cards)

ProductionAssurance

Training &Awareness

Contact/EventHistory

CustomerStatus

CreditAdministration

Correspondence

DocumentManagement

& Archive

CustomerAgreements

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Transaction Consolidator

Authorizations

FinancialFacility

ExternalCampaignExecution

Market ing& Advertising

ProductDeploymentSystems Planning External Relations

CustomerSale &Servicing

Planning

ProductFulfillmentPlanning

Business &Systems

Architecture

CampaignOversight

ApplicationProcessingOvers ight

Cash &CurrencyHandling

BusinessUnit Tracking

BranchNetwork

Operations

Operations

Distribution

Insigh

t

Risk / Financial Management

Infrastructure

Manufacturing

GeneralLedger

FinancialConsolidation

FixedAsset Register

Collections& Recovery

Asset &LiabilityTracking

TreasuryTrading

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

Relationship& Credit Oversight

FinancialPolicies& Plans

Risk Management Oversight

FinancialControl

Risk ManagementPolicy & Plans

Asset &Liability Policy

& Planning

SecuritizationDecisioning

Asset &Liability

Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

Deployment

BusinessUnit

Administration

StaffAdministration

ContactRouting

Entitlement & Sales

ContactHandler

Commissions

CollateralHandling

RelationshipManagement

RewardsAdministration PaymentsCustomer

Accounting

SystemsOperations

Sales Support

InternalCampaigns

MerchantOperations

ProductDevelopment

MarketResearch

MarketAnalysis

CustomerPortfolio &Analysis

ProductServicesPlanning

AccountServicesPlanning

CustomerBehavior Modeling

Business UnitPlanning

Case & ExceptionHandling

Sales/Servicing

Administration

ProductOperationsOversight

ProductServices

Oversight

Fraud/AMLDetection

AccountServices

Oversight

ProductDistributionOversight

ProductTracking

Segment Analysis& Planning

AcquisitionPlanning

Product DesignOversight

Product PortfolioPlanning

ProductBundling

Branch Non-cashInventory

InformationDissemination

E-Channel Operations

FinancialCapture(Cards)

ProductionAssurance

Training &Awareness

Contact/EventHistory

CustomerStatus

CreditAdministration

Correspondence

DocumentManagement

& Archive

CustomerAgreements

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Transaction Consolidator

Authorizations

FinancialFacility

ExternalCampaignExecution

Market ing& Advertising

ProductDeploymentSystems Planning External Relations

CustomerSale &Servicing

Planning

ProductFulfillmentPlanning

Business &Systems

Architecture

CampaignOversight

ApplicationProcessingOvers ight

Cash &CurrencyHandling

BusinessUnit Tracking

BranchNetwork

Operations

Service Identification from Process Modelling (top-down)

Master DataHighLowconsolidateDuplicateProduct lookupFunc 2

Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6

Master DataLowHighRetireDuplicateproduct lookup Func 3App 19

ProdcutDevelopment

Product Bundling

Relationship Management

Customer Behavior Modeling

Entitlement & Sales

Critical Business

Component

SOAMediumHighRestructureOver extension

Segmentation LogicFunc 3

IntegrationLowMediumConsolidateDuplicateMatching customer Func 2

SOALowMediumIntegrateDuplicateInterest calculationFunc 4

Master DataLowMediumRetireRedundantMatchingFunc 3

SOAHighHighConsolidateDuplicateRate calculationFunc 2

Customer profile

Get customer view

Fee Calculation

Description

3rd Party AppLowHighNew Development

Gap5

SOALowHighNew Development

Gap4

SOAHighLowIntegrateDuplicateFunc 1App 53

Medium

High

Business Criticality

Low

Medium

Ease of Execution

2

1

#

SOA ConsolidateDuplicateFunc 1App2

Master DataUpgradeGapFunc 1App 3App 6App 1

Architectural Dependency

ActionCategoryFunctionalityApplication

Master DataHighLowconsolidateDuplicateProduct lookupFunc 2

Master DataLowLowNo ChangeRedundantCustomer status Func 4App 6

Master DataLowHighRetireDuplicateproduct lookup Func 3App 19

ProdcutDevelopment

Product Bundling

Relationship Management

Customer Behavior Modeling

Entitlement & Sales

Critical Business

Component

SOAMediumHighRestructureOver extension

Segmentation LogicFunc 3

IntegrationLowMediumConsolidateDuplicateMatching customer Func 2

SOALowMediumIntegrateDuplicateInterest calculationFunc 4

Master DataLowMediumRetireRedundantMatchingFunc 3

SOAHighHighConsolidateDuplicateRate calculationFunc 2

Customer profile

Get customer view

Fee Calculation

Description

3rd Party AppLowHighNew Development

Gap5

SOALowHighNew Development

Gap4

SOAHighLowIntegrateDuplicateFunc 1App 53

Medium

High

Business Criticality

Low

Medium

Ease of Execution

2

1

#

SOA ConsolidateDuplicateFunc 1App2

Master DataUpgradeGapFunc 1App 3App 6App 1

Architectural Dependency

ActionCategoryFunctionalityApplication

List of Candidate Business ServicesRestructure Customer Loan

- Accumulate Customer Statistics- Accumulate Past Due Statistics- Accumulate Unsuccessful AR Repayment Status- Calculate Collateral Margin- Calculate Portfolio Risk- Calculate Fees- Calculate Interest Rate- Check Customer Status- Check Credit Report- Check Loan Portfolio Analysis Requirement- Evaluate Operational Risk- Generate Credit Risk Report- Post Qualified Arrangement- Check Credit Policy- Check Lending Policy- Verify IP Access Authority Details- Generate Credit Risk report

CompositeService example

AtomicService example

Service Identification from ApplicationAnalysis (bottom-up)

Operations

Distribution

Insigh

t

Risk / Financial Management

Infrastructure

Manufacturing

GeneralLedger

FinancialConsolidation

FixedAsset Register

Collections& Recovery

Asset &LiabilityTracking

TreasuryTrading

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

Relationship& Credit Oversight

FinancialPolicies& Plans

Risk Management Oversight

FinancialControl

Risk ManagementPolicy & Plans

Asset &Liability Policy

& Planning

SecuritizationDecisioning

Asset &Liability

Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

Deployment

BusinessUnit

Administration

StaffAdministration

ContactRouting

Entitlement & Sales

ContactHandler

Commissions

CollateralHandling

RelationshipManagement

RewardsAdministration PaymentsCustomer

Accounting

SystemsOperations

Sales Support

InternalCampaigns

MerchantOperations

ProductDevelopment

MarketResearch

MarketAnalysis

CustomerPortfolio &Analysis

ProductServicesPlanning

AccountServicesPlanning

CustomerBehavior Modeling

Business UnitPlanning

Case & ExceptionHandling

Sales/Servicing

Administration

ProductOperationsOversight

ProductServices

Oversight

Fraud/AMLDetection

AccountServices

Oversight

ProductDistributionOversight

ProductTracking

Segment Analysis& Planning

AcquisitionPlanning

Product DesignOversight

Product PortfolioPlanning

ProductBundling

Branch Non-cashInventory

InformationDissemination

E-Channel Operations

FinancialCapture(Cards)

ProductionAssurance

Training &Awareness

Contact/EventHistory

CustomerStatus

CreditAdministration

Correspondence

DocumentManagement

& Archive

CustomerAgreements

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Transaction Consolidator

Authorizations

FinancialFacility

ExternalCampaignExecution

Market ing& Advertising

ProductDeploymentSystems Planning External Relations

CustomerSale &Servicing

Planning

ProductFulfillmentPlanning

Business &Systems

Architecture

CampaignOversight

ApplicationProcessingOvers ight

Cash &CurrencyHandling

BusinessUnit Tracking

BranchNetwork

Operations

Operations

Distribution

Insigh

t

Risk / Financial Management

Infrastructure

Manufacturing

GeneralLedger

FinancialConsolidation

FixedAsset Register

Collections& Recovery

Asset &LiabilityTracking

TreasuryTrading

AssetSecuritization

CreditPolicy & Planning

Audit & LegalCompliance

Relationship& Credit Oversight

FinancialPolicies& Plans

Risk Management Oversight

FinancialControl

Risk ManagementPolicy & Plans

Asset &Liability Policy

& Planning

SecuritizationDecisioning

Asset &Liability

Oversight

FacilitiesMaintenance& Operations

SystemsDevelopment &

Deployment

BusinessUnit

Administration

StaffAdministration

ContactRouting

Entitlement & Sales

ContactHandler

Commissions

CollateralHandling

RelationshipManagement

RewardsAdministration PaymentsCustomer

Accounting

SystemsOperations

Sales Support

InternalCampaigns

MerchantOperations

ProductDevelopment

MarketResearch

MarketAnalysis

CustomerPortfolio &Analysis

ProductServicesPlanning

AccountServicesPlanning

CustomerBehavior Modeling

Business UnitPlanning

Case & ExceptionHandling

Sales/Servicing

Administration

ProductOperationsOversight

ProductServices

Oversight

Fraud/AMLDetection

AccountServices

Oversight

ProductDistributionOversight

ProductTracking

Segment Analysis& Planning

AcquisitionPlanning

Product DesignOversight

Product PortfolioPlanning

ProductBundling

Branch Non-cashInventory

InformationDissemination

E-Channel Operations

FinancialCapture(Cards)

ProductionAssurance

Training &Awareness

Contact/EventHistory

CustomerStatus

CreditAdministration

Correspondence

DocumentManagement

& Archive

CustomerAgreements

CardFulfilment

ConsumerFinance Fulfilment

ConsumerLending Fulfillment

DDAFulfilment

Transaction Consolidator

Authorizations

FinancialFacility

ExternalCampaignExecution

Market ing& Advertising

ProductDeploymentSystems Planning External Relations

CustomerSale &Servicing

Planning

ProductFulfillmentPlanning

Business &Systems

Architecture

CampaignOversight

ApplicationProcessingOvers ight

Cash &CurrencyHandling

BusinessUnit Tracking

BranchNetwork

Operations

Service Identification from Process Modelling (top-down)

Identificazione dei servizi candidati alla modernizzazione

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Service Model - a partire dai risultati della modellazione dei processi (top-down) e dell’analisi applicativa (bottom-up) viene definito il target Service Model che identifica i “servizi” di business candidati, che vengono selezionati per la fase implementativa in base a criteri oggettivi di analisi costi/benefici.

Service Model DefinitionPer ogni componente di business coinvolto nelle iniziative di trasformazione verso il Target Operating Model vengono identificati i “servizi” di business oggetto della fase implementativa e di riferimento rispetto agli interventi di modernizzazione applicativa.

Deliverable: Service Model

8

Services SelectionPer ottenere l’elenco finale dei “servizi” viene effettuata una analisi costi/benefici che fornisce criteri oggettivi per determinare se un servizio candidato sia idoneo o meno ad essere implementato. Deliverable: Selected Services List

9

Definizione dell’architettura target per la modernizzazione

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

SOA Architecture - a partire dal Service Model viene definita l’architettura SOA target che diventa il riferimento per le fasi implementative di modernizzazione applicativa e di sviluppo di “servizi” di business, in base ad una logica integrata tra il layer di business fruitore dei servizi e quello applicativo fornitore dei servizi oggetto delle iniziative di trasformazione dei processi.

Composite Service

Atomic Service

ServicesIdentification (atomic and composite)

Existing Application Analysis and modernization

Service ComponentsMapping to application

Consumers

Business ProcessComposition and choreography

Service Provider

Service C

onsumer

Integration (E nterprise Serv ice Bus)

QoS Layer (Se curity, M

anag ement &

Monitoring Inf rastructure S ervices)

Data A

rchitec ture (meta-da ta) &

Business Inte lligence

Governance

Channel B2B

PackagedApplication

CustomApplication

OOApplication

SOA Architecture DefinitionLa definizione dell’architettura target è lo snodo fondamentale per garantire la coerenza tra gli interventi di modernizzazione applicativa e le iniziative di ottimizzazione/automazione dei processi.

Deliverable: SOA Target Architecture

10

Implementazione dei servizi e componenti applicative

Application Component

Application Componentization - sulla base della architettura target e dei servizi selezionati, la componentizzazione applicativa consiste nella estrazione di funzionalità critiche e riusabili da applicazioni legacy “embedded” in modo da produrre “servizi” atomici richiamabili all’interno di un processo di business in maniera standard.

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Application Componentization

La componentizzazione applicativa utilizza la tecnica di “slicing” che consiste nell’estrazione della business logic, ad esempio da programmi Cobol, iniziando da una sua Section, come descritto nel Business Rules Report durante la fase di Legacy Assets Analysis. Tutto il codice che dipende da ciascuna Section viene estratto e consente di produrre un componente applicativo isolato dal codice originario, che può essere invocato da applicazioni multiple attraverso “servizi” atomici.

Deliverable: Reusable “services”

11

Source Code

Logica di Presentation

Logica di business

Accesso ai dati

Componenti di servizio

Coreografia dei servizi applicativi in logica BPM

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Service Coreography - a partire dalla componentizzazione applicativa i singoli “servizi” vengono coreografati secondo la modellazione dei processi oggetto di trasformazione e sulla base dell’architettura SOA target di integrazione e gestione dei servizi a regime.

Application Server ClusterServer Configuration

Class Loader

Admin Application

Web Container

EJB Container

JCA Services

Process Container

Web Services Engine

Security Infrastructure

Portal

Enterprise Service Bus (ESB)(Service Interaction, Security, Qos,

Message Processing, Modeling, Integration, Intelligence)

Client AppsConfiguration

File

Mainframe(DAPS)

DAPS are Invoked via Web Services

AppsRDBMS

Adm

inistrative Infrastructure

Registry

Application Server ClusterServer Configuration

Class Loader

Admin Application

Web Container

EJB Container

JCA Services

Process Container

Web Services Engine

Security Infrastructure

Portal

Enterprise Service Bus (ESB)(Service Interaction, Security, Qos,

Message Processing, Modeling, Integration, Intelligence)

Client AppsConfiguration

File

Mainframe(DAPS)

DAPS are Invoked via Web Services

AppsRDBMS

Adm

inistrative Infrastructure

Registry

Processes (Flows)

<<object>> <<object>>

<<object>>

Services Components

Services

Processes (Flows)

<<object>> <<object>>

<<object>>

Services Components

Services

Service CoreographyI servizi di business sviluppati a partire dalla componentizzazione applicativa vengono coreografati secondo i flussi di processo definiti nella fase top-down di trasformazione dei processi, secondo una architettura SOA che consente di gestire i servizi in modo integrato e dinamico.

Deliverable: Implemented “services” to support Business Processes

12

Governance dei servizi e monitoraggio delle performance dei processiSOA Governance - per gestire il portafoglio applicativo modernizzato in un logica a “servizi” è necessario predisporre una modello di governance per il controllo dei processi e il monitoraggio delle performance

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Definire l’Approccio alla Governance Definire/modificare i processi di governance Progettare le politiche e le prassi operative di governance Identificare i fattori di successo e le metriche Identificare ruoli e responsabili Istituire/finalizzare il Centro di Eccellenza SOA (CoE) Progettare l’infrastruttura IT di governance (Tool, …)

Controllare e Gestire i Processi di Governance Controllare la conformità alle policies Controllare la conformità alle prassi opertive Controllare l’efficacia delle metriche IT

Realizzare (implementare) il Modello di Governance in modo incrementale Attivare le politiche di governance Implementare le prassi opertive di governance Formare gli skills necessari per i ruoli definiti Raccogliere e monitorare le metriche Attivare l’infrastruttura IT di governance

Stabilire le Basi per la Governance Documentare e validare le strategie di

business e IT in ottica SOA Valutare la maturità SOA attuale dell’IT Definire/finalizzare la strategia e visione SOA Rivedere le attuali capacità di governance

Produrre il piano di governance

Esperienza di Application Modernization in ambito bankingObiettivi del progetto: Automatizzare il processo di caricamento casse automatiche /

rendicontazione tra gestione back office e filialiRidurre il lead time dalla disponibilità della richiesta in filiale

all’effettuazione dell’operazione nei sistemi della BancaAumentare della produttività individuale per fronteggiare

aumento dei volumi

Automazione * regole di determinazione esigenze di ricarico(possibile intervento manuale)

Automazione assegnazione lavoro

Processo guidato con tracciatura del flusso d'esecuzionee gestione iter autorizzativo

Automazione attivitàmanuali

Benefici

Controllo situazione Casse (sistemieterogenei)

Invio manualerichiesta di intervento per guasti

Calcolo manualeesigenze di caricamento

Determinazionedel serviceresponsabile del caricamento

Movimento contabile dei fondi

Riconciliazione contabile

Invio via faxrichiestaa service

Acquisizionevia fax rendicontazioneda service

As Is

To Be

Integrazione con servizi applicazione legacy

Integrazione con servizi applicazione service esterni

IntegrazioneAutomazione

Gestione documentale

Controllo situazione casse

Calcolo esigenze di caricamento

Determinazionedel serviceresponsabile del caricamento

Movimento contabile dei fondi

Riconciliazione contabile

Approvazionee invio viaemailrichieste

Acquisizioneautomatica rendicontazioneda service

Assegnazionevirtuale setcontrolli

Automazione * regole di determinazione esigenze di ricarico(possibile intervento manuale)

Automazione assegnazione lavoro

Processo guidato con tracciatura del flusso d'esecuzionee gestione iter autorizzativo

Automazione attivitàmanuali

Benefici

Controllo situazione Casse (sistemieterogenei)

Invio manualerichiesta di intervento per guasti

Calcolo manualeesigenze di caricamento

Determinazionedel serviceresponsabile del caricamento

Movimento contabile dei fondi

Riconciliazione contabile

Invio via faxrichiestaa service

Acquisizionevia fax rendicontazioneda service

As Is

To Be

Integrazione con servizi applicazione legacy

Integrazione con servizi applicazione service esterni

IntegrazioneAutomazione

Gestione documentale

Controllo situazione casse

Calcolo esigenze di caricamento

Determinazionedel serviceresponsabile del caricamento

Movimento contabile dei fondi

Riconciliazione contabile

Approvazionee invio viaemailrichieste

Acquisizioneautomatica rendicontazioneda service

Assegnazionevirtuale setcontrolli

Controllo situazione casse

Calcolo esigenze di caricamento

Determinazionedel serviceresponsabile del caricamento

Movimento contabile dei fondi

Riconciliazione contabile

Approvazionee invio viaemailrichieste

Acquisizioneautomatica rendicontazioneda service

Assegnazionevirtuale setcontrolli

Benefici Ottenuti:Automazione dei controlliRiduzione significativa dei tempi

di processo Integrazione con Service

Provider esterniAumento del livello di

disponibilità del servizio per utente finale

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Modalità di realizzazione: Attuazione di un progetto applicativo, tramite per le seguenti attività:

Sottomissione automatica al Service Provider delle richieste di caricamento ATM

Standardizzazione flussi da Service Provider e automazione verifica rendicontazione e contabilizzazione

Cruscotto integrato per verifica stato degli ATM evidenziando sia esigenze di caricamento che necessità di assistenza tecnica

Esperienza di Application Modernization in ambito financeObiettivi del progetto: Semplificare il processo di “Gestione nuovi clienti” rendendolo più flessibile rispetto alle esigenze dell’utente finale e riducendo il lead-time richiesto per procedura di “Inizio Rapporto”.

Modalità di realizzazione: Attuazione di un progetto di Application Modernization sulle applicazioni di CRM, tramite le seguenti attività:

Identificazione dei “servizi” di business da realizzare Analisi d’impatto sul codice applicativo per verifica fattibilità

nella realizzazione dei “servizi” tramite Tool Rational Componentizzazione del codice legacy con estrazione delle

business rules tramite Tool Rational Sviluppo dei “servizi” (web services) a partire dal codice legacy

componentizzato

Business rule discovery

Application Understanding

Benefici Ottenuti:Recupero Tempo per Cliente

finaleDiminuzione errori operativiAbilitazione funzionalità di

workflowRiduzione costi ciclo di sviluppo

applicativo

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac t

H an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ryR ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad e

F ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac t

H an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ryR ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad e

F ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac t

H an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ryR ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad e

F ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac t

H an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ryR ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad e

F ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Esperienza di Application Modernization in ambito retail

Application Modernization per

Data Migration

Application Modernizationper

Functional Renovation

- Progetto di migrazione da VSAM a DB2

- Progetto di evoluzione funzionale e web enablement

Risultati analisi di conversione PGM-VSAMAM FC AL DB AMMI CM UP AL PERS FP GE IF AL CSC PURCH RC SC PR AL CSC WHSE Totali

SA,WE - RX,IN,...

PGM BATCH "BCE" (xxxxBCE) 353 28 25 230 636 184 162 0 346 174 737 1 34 83 1029 187 344 12 15 105 663 2674

PGM BATCH "non BCE" (SCE,BCF,BCM,XCE,RCE,CSC) 24 11 51 51 7 7 93

PGM BATCH totali 660 357 1080 670 2767

PGM ONLINE totali (xxxxxOCE) 154 60 (133) 288 (41) 182 684

TOTALI PGM 814 417 1368 852 3451

PGM BATCH da convertire 316 25 6 42 389 162 141 0 303 119 506 0 62 65 752 159 256 11 8 85 519 1963

PGM ONLINE da convertire 84 55 236 149 524

TOTALI PGM da convertire 473 358 988 668 2487

FILES di applicazione MI (PMIVxx) 44 0 0 0 44 22 31 0 53 5 55 0 8 0 68 27 72 7 0 84 190 355

FILES di applicazione FI (PFIVxx) 27 0 0 0 27 2 11 0 13 1 30 0 0 0 31 11 31 2 0 42 86 157

TOTALI FILES di applicazione 71 0 0 0 71 24 42 0 66 6 85 0 8 0 99 38 103 9 0 126 276 512

Stima PGM da convertire per aree interessate 380 0 988 668 2036

Areapilota

Obiettivi del progetto: Rendere più flessibili i processi di Supply Chain Mgmt tramite una fase iniziale di analisi bottom-up del portafoglio applicativo e di identificazione dei “servizi” candidati sulla base delle esigenze di reengineering funzionale, rimuovendo i vincoli tecnologici ed abilitando una architettura SOA.

Modalità di realizzazione: Implementazione di un progetto di Application Modernization focalizzato su due sotto-progetti sinergici di migrazione tecnologica verso piattaforma standard e di evoluzione funzionale-architetturale basata sullo sviluppo e riuso di “servizi” comuni

As-Is Trasformazione da VSAM verso DB2

Trasformazione per “Web-enablement” e “SOA Compliance” To-Be

(T1 )

(T2 )

h (P1)

(P2)

(P3)

“X”

“Y”

“Z”

ΔT = T2 – T1 = “orizzonte temporale” (Pi) = Piani (“viste” progettuali) mi = Milestone progettuali

m1

m2

100%

100%

T r a s f o r m a z i o n e p e r e v o l u z . f u n z i o n a l i

Benefici Ottenuti:Riduzione dei tempi di set-up

sistemi IT per apertura nuovi centri distribuzione/vendita

Evoluzione verso una base dati integrata e flessibile di gestione Clienti

Introduzione di interfaccia grafica avanzata per utenti

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Busin

ess Develo

pment

Finance & Risk Management

Business

Infrastructure

Production

Interaction

O perational

Services

C ust om erS ale s & Se rvi cin g

Pla nn ing

C ust om erSa les & S er vic ing

O ver sig ht

Em p loy eePa yro ll & T ax

Em pl oy eeBe nef its

A d min ist rat ion

W or kfo rc e

T rai nin g &De ve lop me nt

Em plo ye e

A sse ssm en ts(R ecr uit me nt)

E mp lo yee S tat us

& Ref ere nceInf orm a tion

E mp lo yee

Tra ve l &Exp en ses

Hu ma n

Re so urc esO ver sig ht

Hu ma n Res ou rce sPo lici es &

Pla nn ing

Em p loy ee A ssig nm en t &

Us ag e a nal ysi s

Wo rk er Q ual ific atio n

& C er tific ati onA llia nc es

Pla nn ing &A na lys is

A llia nc esO ver sig ht

A llia nc esA dm ini str atio n

B u sin ess Un it P lan ni ng

B us ine ss Un itA dm in istr ati on

Bu sin ess Un itO ve rsi gh t

Bus ine ss Str a teg y

& En ter pri se P lan nin g &

A na lys is

G en era l Le dg er

(F ina nc ial S ta tem e nts )

C or por ate

Leg alS erv ice s

Bu sin ess

Sy ste msPl ann ing

B usi nes s

S yst em sO v ers igh t

B usi nes s &Sys tem s

Ar ch itec tur e

S yst em sO pe rat ion s

Kn ow led geE xch an ge

Sy ste ms

D ev elo pm en t a nd De plo ym en t

P ro duc tio n

A ss ura nc e(H el p D esk )

B us ine ss

P oli cie s &P roc edu re s

In tell ect ual

P rop er tyMa int ena nc e

Au dit &

Le ga l Co m plia nc e

B usi nes s D ev elo pm en t

Po lic ies & P lan nin g

S eg me n t

P lan ni n g& An aly s is

M ark et &Co mp eti tor

A na lys is

Ma rke tR es ear ch

B usi nes s

D ev elo pm en tO ver sig ht

M ark et Re sea rch

M an ag em ent& O ver sig ht

P rod uc tD ep lo ym ent

O ver sig ht

P rod uc tPo rt foli o

P lan nin g

Pro du ct D eve lo pm ent

P ro du ct D es ignO ver sig ht

Pro du ctB un dli n g

P rod uc tD ep lo ym ent

F un d/ Ma rk et

A ss et P lan ni ng& D eve lop m ent

Fun d & D eb t/E qu ity

In str um e ntO ve rsig h t

Cu st om er

P ort fol io P lan nin g

A cq ui siti on

P lan nin g ( Ad v/ Ext /In t)

C am pa ig nO ve rsig h t

( Ad v/ Ext /In t)

Cu st om erB eha vio rM od elin g

A dv er tisi ng

E xec ut io n

E xte rn a l C am pa ig nE xec ut io n

Cu st om erRe fer en ceInfo rm at ion

Cu st om erP ort fol io

O ver sig ht

C or po rat e Re lati on s

Po lici es &Pla nn ing

Co rpo rat eR ela tio nsh ip

M an age m ent

C or por ateR ela tio ns hip

A dm inis tra tio n

Co rpo rat e& Ins titu tio na l

Co m mu nic ati ons

S ta keh old erIn ve stm en t

R el atio ns

E xt ern al ( Inv est or)

R el atio ns

In te rna l

C am pa ignE xec uti on

S ale s

Su pp ortA dm in istr ati on

P ro duc t/ Sal es

Inv en tor yD ist rib uti on

C us tom e r

Rev iew s, Su rve ys& Re sea rc h

T ra ini ng &

A w are ne ss

Fa cili tiesM a int ena nc e

& O pe rat ion s

Fix ed As setReg ist er

Fa cil ityA dm ini str atio n

F ac iliti es &

P ro cu rem en tP ol icie s &

Pla nn ing

P ro cur em en t

Fac ilit ies &P ro cur em en t

Ov er sig ht

C us tom e rA gre em en ts

C us tom erCo nt act /E ven t

H ist ory

C us tom erCr edi t R atin g

E xe cut ion

C as e & Ex cep tio nH an dlin g

Ag re em ent &Re lat ion sh ip

O ve rsi gh t

C ust om erTra ns act ion

Co nso lid ato r

E ntit lem en t& Sal es

C us tom erRe lat ion sh ip

Ma na ge me nt

B rok er edP ro du ct

S ale s

U nde rw riti ng

Co rre spo nd entB an k

Ad min ist rat ion

Co rre sp ond en tP lan ni ng &O ve rsig ht

Bra nc h

N on - ca shI nve nto ry

Ad m inis tra tio n

C ha nn el O pe rat ion s

Net wo rkO ve rsi ght

O per ati on al

Ser vic esO ver sig ht

F ail sH and lin g

Op era tio ns Pla nn ing

C ou nte rpa rty

Ad m inis tra tio n

Ma rk etD ata /F eed

O pe rat ion

M ar ket A sse tM ai nte na nce

(C or por ate Ev ent s)

Re fer enc e a nd

Dir ect or y D ataM ain ten an ce

M ark et

In fo rm atio nM ain ten an ce

Ex ter nal Da ta

(IP ) P lan nin g &A sse ssm e nt

In for ma tio n

Pro vid er O ver sig ht &

Ad mi nist rat ion

A ge nc y / Br ok erCo mm iss ion s

Ad mi nis tra tion

Ag en cy &Br ok er

Ov er sigh t

Pro du cti on

Pla nn ing &An aly sis

Pr od uct ionO ve rsig ht

Co rr esp on den ce(in cl. sta tem en ts)

D oc um en tM a nag em en t

& A rch iv e

W ir e R oo m

F ina nci a l

O p era tio ns(A /C Re ce iva ble )

C oll ate ra lAd mi nis tra tio n

C ol lec tio ns& R eco ve ry

Cr edi t/M ar ginP oli cy & P lan nin g

Cr edi t/M ar gin

O ve rsig ht

M ark et

R eg ula tor yRe lati on s

A dm ini str atio n

E nte rp rise

P or tfo lioT ra cki ng

C ash F low /

M atu rity L add erM ain ten an ce

A sse t

S ecu rit iza tio n

E nte rp riseP or tfo lioO ve rsi ght

E nte rp riseP or tfo lio

P la nni ng

M ark etR isk & Sco rin g

M od els

E nte rp rise

P or tfo lioM an ag em en t

T re asu ry

O pe rat ion s

O pe rat ion al

R iskM a nag em en t

R eg ula tor yC om pli an ce

G ui del ineC om p lian ce

M a rke t In fo rm atio n

(sw itc h) Op era tio n

Tra de r/B oo k

Ov ers igh t

M ar ketT rad ing

M ar ketEx ecu tio n

Pr og ramT rad ing

Au to ma tedT elle r

Cu sto m er C on tac tR ou tin g

Cu st om erSta tus

Cu sto m er C on tac tH an dle r

Ca ll Ce nt er(V RU )

Cu sto me rCo unt er/T elle r

Se lf S erv iceW e b

M ar ket Ass et/ Tr ustCu sto di al

S erv ice s

C lea rin g andSe ttle me nt

S ha reh ol derS erv ice s

F rau d/ AM LD ete cti on &

R es olu tio n

Cu sto m erA cc ou nti ng

Ov ers igh t

Ac cou ntRe con cil iat ion

Re wa rds

A dm ini str atio n

M ar ket As set

Va lua tio n & Pr icin g(M ar k t o M ar ket )

Po sit ion /B ala nc eM an ag em ent

C on su me rA cc oun tin g

Co rpo ra teA cc ou nti ng

Ca sh & C ur ren cy

Ha ndl ing

Inv est me nt

Fin an ceSer vic es

C on su me r

C red it Fac ilit yM a nag em en t

En titl em en t

Pr oce s sin g

Pa ym ent s

( In clF ee & Bill ing )

Ta xat ionAd mi nist rat ive

Se rvi ces

D epo sit o ry

R ece ipt s

S toc k L en din g

& R ep osMa rk et M a kin g

F und s/ Ma rk et

As setA dm ini str atio n

Un it T ru st

M ut ua l Fu nd

H ed ge Fu nd

In ve stm en tPo rtfo lio

M an ag em en t

In ves tm e ntP or tfo li o

Ad m inis tra tio n

In ve stm en tPo rtfo lio

Pla nn ing

P or tfo li oP erf orm an ce

A n aly si s

C ons um er

B an kin g

Tr ust

S erv ice s

Co ns um er

Len di ng

A u tho riz atio ns

( car ds)

e Tra din gP or tfol ioS erv ice s

Car ds

Fu lfill me nt

L ock - boxO per ati ons

C ons um er

Pr oc ess ingO ve rsig ht

B rok er edCo ns um er P ro du ct

C oo rd ina tio n

C he ckPr oc ess ing

F un ds Tr ans fer& Re mi tta nce

Ser vic es

Fi nan cia l

C ap tur e ( Ca rds )

M erc ha nt

Rel ati ons &Op era tio ns

R ea lEs tat e

Me rch an d iseFi nan ci ng

C or po rat e

P ro ces sin gO ve rsi gh t

S yn dic ateM ain ten an ce

& A dm in ist rati on

Co rpo ra teM &A & A dv iso ry

Ser vic es

T rad eF ina nc e S erv ice s

In ter na tio nalTr ad e

Ser vic es

Co rpo ra te

Len din g

B ank G ua ran tee s

C ashM ana ge me nt

Ser vic es

Pr im e Bro ke rag e

Ser vic es(Bu y S id e)

Inst ru me ntIss ua nce

D eb t/ Eq uity

I POPri vat eP lace m ent

F ina nci al Ma rke tA na lys is

Fi nan cia l

M ar ke tA na lys is

O ver sig ht

Q u ant ita tiveA na lys isS erv ice s

Ma rk et O rd er& Se rv ices

O ve rsi gh t

Tra de

Co nfi rm ati on& All oca tio n

Or der

M ana ge me nt

In ves tm ent /

Tra din gP oli cies & Pla nn in g

D eb t

Eq uit iesF X/ M M

D eri vat ive s &O ff -B ala nc e

sh ee t

C om mo di ties

Bu sin es s U nitT ax

Ad mi nis tra tion

F in anc ial

P la nni ng

Fin an ce & R iskM an age me nt

P lan nin g

Fin an ce & R iskM an age me ntO ve rsig ht

B usi nes s U ni tF in anc ial

Ad m inis tra tio n

Fin anc ial Co nt rol

& R epo rt ingO ve rsi ght

Bu sin es s U nit

A cc ou ntin g

B usi nes s U ni tF in anc ialO pe rat ion s

I nfo rm ati on D is sem in atio n

e -c ha nn el

P ro duc t

P er for ma nce O ver sig ht

Ac co un t Se rv ice s Pl ann ing

Di rect C ont ro l Ex ecut e In stan tia ted Co mpo ne nts

C o mpo ne nt s res po nsi b le f o r p rov id in g strate gy, p la nn in g & di rect ion

Comp on en ts re sp on sibl e f or mo ni t or i ng a nd e xerc is in g co nt ro l ov er ex ecu te com po nen ts

Co mp on ent s t ha t e xec ut e t o pro du ce ou tc ome o f b us in es s serv ic es

Exe cu te c om pon en t s th at be hav e s im il ar l y i n dif f eren t ins t ant i at i on

Business Analyst

Soluti on Archi tect

Data Modeler

Process Modeler

Project Manager

Information Framew ork (IFW)

Data M odels P rocess Models Services Models

Model Repository

R enovateRestru ct ure

Data Collection and Verif ication

Data Analysis

OpportunityI dentif ication

Planning and

Discovery

Pri oritizedRecomm en dations

Applic atio n Portfo lio Assessmen t

Client’s– Current Appli cation Portfolio – Business & IT Strategy – Techni cal Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Re prioritiz e

Relocate

inputs

2

PortfolioManagement & Transformati on

Framework for M anagem en t & Governan ce

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

Business Business Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web ServicesInterfaces

UIControlData

App Mngt.App Mngt.ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Bu siness Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Busin

ess D

evelop

ment

Finance & Risk Management

B usinessInfrastructure

Production

Interaction

O perationalServices

C ustom erS ale s & Serv icing

P la nning

Cu stom erSa les & Servicing

O versig ht

Em ployeeP ayro ll & Tax

Em p loy eeBe nefits

A dm inistra tion

W orkforceT rain in g &D evelopm en t

E mp lo yeeA ssessm en ts(Re cruitm en t)

Em p loy ee Statu s& Re feren ceIn fo rm atio n

Em ploye eT ravel &Ex penses

H um an Re so urcesO versight

H um an R esourcesP olicies &Planning

Em ploy ee A ssign m ent & U sage an aly sis

W orker Q ua lification& C ertificatio n

A lliance sP lan ning &An aly sis

A lliance sO versig ht

A lliance sA dm inistration

Business Un it Plann ing

Bu sin ess U nitA dm inistration

B usiness Un itO versight

B usiness S tra teg y& E nterprise Planning & A nalysis

G eneral Ledg er(Fin ancial Statem ents)

Co rporateL egalServices

Bu sine ss Sy stem sPlann in g

B usin ess System sO versig ht

Bu siness &System s

Arch itecture

System sO perations

Kn ow led geE xchan ge

Sy stem s D evelop m ent and

D eploy me nt

Pro duction A ssuran ce(H elp D esk)

B usiness P olicies &P roced ures

In tellectualPro perty

M aintenan ce

A udit &Leg al

C om plia nce

B usiness D evelop me ntPo licies & P la nning

Segm en t Plann ing& A nalysis

M ark et &C om petitorAn alysis

M arketResearch

B usiness D evelop me ntO versight

M arket ResearchM anag em ent& O versigh t

Pro ductDe plo ym entO versight

Pro ductP ortfo lio P la nning

P rodu ct Dev elo pm ent

P ro duc t D esig nO versight

P rodu ctBun dlin g

Pro ductDe plo ym ent

Fun d/ M arket Asset Plann ing& D evelopm en t

F und & D ebt/Eq uityIn stru m entO versigh t

C ustom erPortfolio P la nning

Acq uisitio nP la nning

(Ad v/Ex t/ In t)

C am paignO versigh t

(Ad v/Ex t/ In t)

C ustom erB ehav io rM o delin g

A dv ertisin gE xecution

External C am paignE xecution

C ustom erR eferen ceInform atio n

C ustom erPortfolioO versight

C orp orate R ela tion sP olicies &P la nning

Co rporateRelatio nshipM a nage me nt

C orp orateR elation shipA dm inistration

Co rporate& In stitutiona l

C om m un ic ation s

Stakeh old erInvestm entRe lations

Ex tern al (Investo r) Re lations

Intern al Ca m paignEx ecutio n

SalesS upp ort

A dm in istration

P rodu ct/ SalesIn ventory

D istribu tion

C ustom erR eview s, S urveys

& R esearch

T ra in ing &A wa reness

FacilitiesM ain te nance& O p eratio ns

Fixed A ssetReg ister

Fa cilityA dm inistra tion

Facilities &P rocu re me ntPo licie s & P la nning

P rocu re me nt

F acilities &P rocu re me ntO versight

C ustom erA greem ents

Custo me rCo ntact/E vent

History

Custo me rCred it RatingE xecution

C ase & E xceptionH and ling

A gree me nt &Relatio nshipO versight

Cu sto m erT ransaction C onso lidator

En titlem ent& Sales

Custo me rR elation sh ipM ana gem ent

Bro keredProd uctSa les

U nd erwritin g

Co rresp ond entBank

Ad ministratio n

C orrespo nden tP lan ning &O versig ht

B ranch

No n-cashIn ventory

A dm in istration

C hann el O perations

N etwo rkOv ersigh t

Op eratio nalServicesO versig ht

F ailsH and ling

O peration s P lan ning

C ou nterpartyAd m in istratio n

M arketD ata/FeedO pera tion

M arket AssetM aintenan ce(C orpo rate

Even ts)Re feren ce a ndD irectory D ataM ain tenan ce

M a rketInform atio nM ain tenan ce

External D ata (IP) Planning &A ssessm ent

In fo rm ation P rovider O versig ht &

A dm inistration

Ag ency / B rokerCo m m issions A dm in istration

Ag ency &B ro kerOv ersigh t

Pro ductionPlan nin g &A na ly sis

Prod uctionO v ersigh t

C orrespo nden ce(inc l. statem en ts)

D ocu m entM ana gem ent& Arch ive

W ire Roo m

F in ancial O perations

(A /C Receivab le)

C ollateralAd m in istratio n

Co llectio ns& Reco very

C redit/ M arginP olicy & P lan ning

C redit/ M arginO versight

M arket R egu latoryR elation s

A dm inistra tion

En terprisePo rtfolioTrack in g

C ash Flow /M aturity L adderM ain tenanc e

A ssetSecu ritizatio n

En terprisePo rtfolioO versigh t

En terprisePortfolio Plann ing

M a rketRisk & Scoring

M o dels

En terprisePo rtfolio

M anag em ent

Treasu ry O peratio ns

O perationa lRisk

M a nage me nt

R egu latoryC om plia nce

Gu ide lineC om pliance

M arket Inform ation(switch) O peratio n

Trad er/B ookOv ersigh t

M arketTrading

M arketE xecution

Prog ramT rading

A utom atedTeller

Cu sto m er C ontactRo uting

C ustom erStatus

Cu sto m er C ontactH andler

C all Cen ter(V R U)

C ustom erC oun ter/Teller

Self Se rv iceW eb

M arket Asset/T rustC ustod ial Services

C learing an dSettlem ent

S hareho ld erServices

Frau d/A M LD etection & Reso lu tion

C ustom erA ccoun ting O versight

Acco untReco nciliatio n

Re ward sAd m in istratio n

M arket A ssetV aluation & Pricing(M ark to M arket)

P osition /B alan ceM anag em ent

C onsu m erA cco unting

Co rporateA ccou ntin g

C ash & C urrencyH and ling

Inv estm en tFinan ceServices

C onsu m erC redit FacilityM anag em ent

En title me ntP rocessing

Pay m ents (InclFee & Billing)

T axationA dm inistra tive

Services

D epositoryR eceipts

Stock L ending& R epos

M arket M aking

Fun ds/M ark et Asset

Ad m in istratio n

U nit T rust

M utua l Fun d

H edg e F und

In vestme ntPortfolio

M anag em ent

Investm entP ortfo lio

A dm in istration

In vestme ntPortfolioPlanning

P ortfo lioP erfo rma nceA na lysis

Co nsum erBan king

TrustServ ices

C onsum erLen ding

A utho riza tion s(card s)

eTrad in gPo rtfolioServ ices

Ca rdsF ulfillm ent

Lo ck-boxO p eratio ns

Co nsum erProcessingO versight

B rokeredC on sum er Pro duct

C oord in atio n

Ch eckProcessing

Fund s T ransfer& Rem ittan ce

Services

Finan cialCa pture (C ards)

M ercha ntR elations &O pera tion s

RealEstate

M erch and iseFin ancing

Co rporateProcessingO versight

Synd ica teM aintena nce

& A dm in istration

C orpo ra teM &A & Ad viso ry

Se rv ices

Tra deFin ance Serv ices

In ternatio nalT radeSe rv ices

C orpo ra teLe nding

B ank G uara ntees

C ashM a nage me nt

Services

Prim e B rokerag eSe rv ices(Bu y Sid e)

In stru m entIssu ance

D ebt/ Equity

IP OPrivateP la cem ent

Finan cia l M arketA na ly sis

Fin ancial M arketA na ly sisO versig ht

Q ua ntitativeA na ly sisServices

M arket Ord er& ServicesO versig ht

Trad eCo nfirm ation& A llo catio n

O rd erM an agem en t

Investm en t/T rading

Policies & Plan nin g

D ebt

E quitiesFX /M M

D erivativ es &O ff-Ba lan ce

sh eet

C om m od ities

Bu sin ess U nitTax

A dm inistration

Financ ialPlann in g

Fina nce & RiskM an agem en tP lan ning

Fina nce & RiskM an agem en tO versight

Business U nitFinanc ial

Ad m in istratio n

Fin ancial C on tro l& Repo rtingO v ersigh t

Bu sin ess U nitA ccoun ting

Business U nitFinanc ialO perations

Inform ation D issem ination

e-chan nel

Pro duct Perform ance O versight

A ccou nt Servic es P la nning

D irec t Contr ol E xecute In st ant i ated C ompo nents

Co mponent s respon sible for providin g strat egy, planning & direction

Com ponents responsib le for monito ring and exercising co ntrol over execut e compon ents

Comp onents th at execute to p roduce o utcome of business services

Execu te compo nents that behave similar ly in different instan tiation

Busin

ess D

evelop

ment

Finance & Risk Management

B usinessInfrastructure

Production

Interaction

O perationalServices

C ustom erS ale s & Serv icing

P la nning

Cu stom erSa les & Servicing

O versig ht

Em ployeeP ayro ll & Tax

Em p loy eeBe nefits

A dm inistra tion

W orkforceT rain in g &D evelopm en t

E mp lo yeeA ssessm en ts(Re cruitm en t)

Em p loy ee Statu s& Re feren ceIn fo rm atio n

Em ploye eT ravel &Ex penses

H um an Re so urcesO versight

H um an R esourcesP olicies &Planning

Em ploy ee A ssign m ent & U sage an aly sis

W orker Q ua lification& C ertificatio n

A lliance sP lan ning &An aly sis

A lliance sO versig ht

A lliance sA dm inistration

Business Un it Plann ing

Bu sin ess U nitA dm inistration

B usiness Un itO versight

B usiness S tra teg y& E nterprise Planning & A nalysis

G eneral Ledg er(Fin ancial Statem ents)

Co rporateL egalServices

Bu sine ss Sy stem sPlann in g

B usin ess System sO versig ht

Bu siness &System s

Arch itecture

System sO perations

Kn ow led geE xchan ge

Sy stem s D evelop m ent and

D eploy me nt

Pro duction A ssuran ce(H elp D esk)

B usiness P olicies &P roced ures

In tellectualPro perty

M aintenan ce

A udit &Leg al

C om plia nce

B usiness D evelop me ntPo licies & P la nning

Segm en t Plann ing& A nalysis

M ark et &C om petitorAn alysis

M arketResearch

B usiness D evelop me ntO versight

M arket ResearchM anag em ent& O versigh t

Pro ductDe plo ym entO versight

Pro ductP ortfo lio P la nning

P rodu ct Dev elo pm ent

P ro duc t D esig nO versight

P rodu ctBun dlin g

Pro ductDe plo ym ent

Fun d/ M arket Asset Plann ing& D evelopm en t

F und & D ebt/Eq uityIn stru m entO versigh t

C ustom erPortfolio P la nning

Acq uisitio nP la nning

(Ad v/Ex t/ In t)

C am paignO versigh t

(Ad v/Ex t/ In t)

C ustom erB ehav io rM o delin g

A dv ertisin gE xecution

External C am paignE xecution

C ustom erR eferen ceInform atio n

C ustom erPortfolioO versight

C orp orate R ela tion sP olicies &P la nning

Co rporateRelatio nshipM a nage me nt

C orp orateR elation shipA dm inistration

Co rporate& In stitutiona l

C om m un ic ation s

Stakeh old erInvestm entRe lations

Ex tern al (Investo r) Re lations

Intern al Ca m paignEx ecutio n

SalesS upp ort

A dm in istration

P rodu ct/ SalesIn ventory

D istribu tion

C ustom erR eview s, S urveys

& R esearch

T ra in ing &A wa reness

FacilitiesM ain te nance& O p eratio ns

Fixed A ssetReg ister

Fa cilityA dm inistra tion

Facilities &P rocu re me ntPo licie s & P la nning

P rocu re me nt

F acilities &P rocu re me ntO versight

C ustom erA greem ents

Custo me rCo ntact/E vent

History

Custo me rCred it RatingE xecution

C ase & E xceptionH and ling

A gree me nt &Relatio nshipO versight

Cu sto m erT ransaction C onso lidator

En titlem ent& Sales

Custo me rR elation sh ipM ana gem ent

Bro keredProd uctSa les

U nd erwritin g

Co rresp ond entBank

Ad ministratio n

C orrespo nden tP lan ning &O versig ht

B ranch

No n-cashIn ventory

A dm in istration

C hann el O perations

N etwo rkOv ersigh t

Op eratio nalServicesO versig ht

F ailsH and ling

O peration s P lan ning

C ou nterpartyAd m in istratio n

M arketD ata/FeedO pera tion

M arket AssetM aintenan ce(C orpo rate

Even ts)Re feren ce a ndD irectory D ataM ain tenan ce

M a rketInform atio nM ain tenan ce

External D ata (IP) Planning &A ssessm ent

In fo rm ation P rovider O versig ht &

A dm inistration

Ag ency / B rokerCo m m issions A dm in istration

Ag ency &B ro kerOv ersigh t

Pro ductionPlan nin g &A na ly sis

Prod uctionO v ersigh t

C orrespo nden ce(inc l. statem en ts)

D ocu m entM ana gem ent& Arch ive

W ire Roo m

F in ancial O perations

(A /C Receivab le)

C ollateralAd m in istratio n

Co llectio ns& Reco very

C redit/ M arginP olicy & P lan ning

C redit/ M arginO versight

M arket R egu latoryR elation s

A dm inistra tion

En terprisePo rtfolioTrack in g

C ash Flow /M aturity L adderM ain tenanc e

A ssetSecu ritizatio n

En terprisePo rtfolioO versigh t

En terprisePortfolio Plann ing

M a rketRisk & Scoring

M o dels

En terprisePo rtfolio

M anag em ent

Treasu ry O peratio ns

O perationa lRisk

M a nage me nt

R egu latoryC om plia nce

Gu ide lineC om pliance

M arket Inform ation(switch) O peratio n

Trad er/B ookOv ersigh t

M arketTrading

M arketE xecution

Prog ramT rading

A utom atedTeller

Cu sto m er C ontactRo uting

C ustom erStatus

Cu sto m er C ontactH andler

C all Cen ter(V R U)

C ustom erC oun ter/Teller

Self Se rv iceW eb

M arket Asset/T rustC ustod ial Services

C learing an dSettlem ent

S hareho ld erServices

Frau d/A M LD etection & Reso lu tion

C ustom erA ccoun ting O versight

Acco untReco nciliatio n

Re ward sAd m in istratio n

M arket A ssetV aluation & Pricing(M ark to M arket)

P osition /B alan ceM anag em ent

C onsu m erA cco unting

Co rporateA ccou ntin g

C ash & C urrencyH and ling

Inv estm en tFinan ceServices

C onsu m erC redit FacilityM anag em ent

En title me ntP rocessing

Pay m ents (InclFee & Billing)

T axationA dm inistra tive

Services

D epositoryR eceipts

Stock L ending& R epos

M arket M aking

Fun ds/M ark et Asset

Ad m in istratio n

U nit T rust

M utua l Fun d

H edg e F und

In vestme ntPortfolio

M anag em ent

Investm entP ortfo lio

A dm in istration

In vestme ntPortfolioPlanning

P ortfo lioP erfo rma nceA na lysis

Co nsum erBan king

TrustServ ices

C onsum erLen ding

A utho riza tion s(card s)

eTrad in gPo rtfolioServ ices

Ca rdsF ulfillm ent

Lo ck-boxO p eratio ns

Co nsum erProcessingO versight

B rokeredC on sum er Pro duct

C oord in atio n

Ch eckProcessing

Fund s T ransfer& Rem ittan ce

Services

Finan cialCa pture (C ards)

M ercha ntR elations &O pera tion s

RealEstate

M erch and iseFin ancing

Co rporateProcessingO versight

Synd ica teM aintena nce

& A dm in istration

C orpo ra teM &A & Ad viso ry

Se rv ices

Tra deFin ance Serv ices

In ternatio nalT radeSe rv ices

C orpo ra teLe nding

B ank G uara ntees

C ashM a nage me nt

Services

Prim e B rokerag eSe rv ices(Bu y Sid e)

In stru m entIssu ance

D ebt/ Equity

IP OPrivateP la cem ent

Finan cia l M arketA na ly sis

Fin ancial M arketA na ly sisO versig ht

Q ua ntitativeA na ly sisServices

M arket Ord er& ServicesO versig ht

Trad eCo nfirm ation& A llo catio n

O rd erM an agem en t

Investm en t/T rading

Policies & Plan nin g

D ebt

E quitiesFX /M M

D erivativ es &O ff-Ba lan ce

sh eet

C om m od ities

Bu sin ess U nitTax

A dm inistration

Financ ialPlann in g

Fina nce & RiskM an agem en tP lan ning

Fina nce & RiskM an agem en tO versight

Business U nitFinanc ial

Ad m in istratio n

Fin ancial C on tro l& Repo rtingO v ersigh t

Bu sin ess U nitA ccoun ting

Business U nitFinanc ialO perations

Inform ation D issem ination

e-chan nel

Pro duct Perform ance O versight

A ccou nt Servic es P la nning

D irec t Contr ol E xecute In st ant i ated C ompo nents

Co mponent s respon sible for providin g strat egy, planning & direction

Com ponents responsib le for monito ring and exercising co ntrol over execut e compon ents

Comp onents th at execute to p roduce o utcome of business services

Execu te compo nents that behave similar ly in different instan tiation

Business Analyst

Solution Architect

Data Modeler

Process Modeler

Project Manager

Information Framework (IFW)

Data Models Process Models Services Models

Model Repository

RenovateRestructure

Data Collection and Verificat ion

Data Analysis

OpportunityIdentif ication

Planning and

Discovery

PrioritizedRecommendations

Application Portfolio Assessment

Client’s– Current Application Port folio – Business & IT Strategy – Technical Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Repriori tize

Relocate

inputs

2

Port folioManagement & Transformation

Framework for Management & Governance

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

B usine ss Busine ss Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

Routin esRou tines

DatabaseDatabase

Web ServicesInterfaces

UIControl

Data

App Mngt.App Mngt.ServiceService

Rich Clien tRich Client

UI ServicesU I Se rvice s

Workflow Business Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Busin

ess D

evelop

ment

Finance & Risk Management

B usinessInfrastructure

Production

Interaction

O perationalServices

C ustom erS ale s & Serv icing

P la nning

Cu stom erSa les & Servicing

O versig ht

Em ployeeP ayro ll & Tax

Em p loy eeBe nefits

A dm inistra tion

W orkforceT rain in g &D evelopm en t

E mp lo yeeA ssessm en ts(Re cruitm en t)

Em p loy ee Statu s& Re feren ceIn fo rm atio n

Em ploye eT ravel &Ex penses

H um an Re so urcesO versight

H um an R esourcesP olicies &Planning

Em ploy ee A ssign m ent & U sage an aly sis

W orker Q ua lification& C ertificatio n

A lliance sP lan ning &An aly sis

A lliance sO versig ht

A lliance sA dm inistration

Business Un it Plann ing

Bu sin ess U nitA dm inistration

B usiness Un itO versight

B usiness S tra teg y& E nterprise Planning & A nalysis

G eneral Ledg er(Fin ancial Statem ents)

Co rporateL egalServices

Bu sine ss Sy stem sPlann in g

B usin ess System sO versig ht

Bu siness &System s

Arch itecture

System sO perations

Kn ow led geE xchan ge

Sy stem s D evelop m ent and

D eploy me nt

Pro duction A ssuran ce(H elp D esk)

B usiness P olicies &P roced ures

In tellectualPro perty

M aintenan ce

A udit &Leg al

C om plia nce

B usiness D evelop me ntPo licies & P la nning

Segm en t Plann ing& A nalysis

M ark et &C om petitorAn alysis

M arketResearch

B usiness D evelop me ntO versight

M arket ResearchM anag em ent& O versigh t

Pro ductDe plo ym entO versight

Pro ductP ortfo lio P la nning

P rodu ct Dev elo pm ent

P ro duc t D esig nO versight

P rodu ctBun dlin g

Pro ductDe plo ym ent

Fun d/ M arket Asset Plann ing& D evelopm en t

F und & D ebt/Eq uityIn stru m entO versigh t

C ustom erPortfolio P la nning

Acq uisitio nP la nning

(Ad v/Ex t/ In t)

C am paignO versigh t

(Ad v/Ex t/ In t)

C ustom erB ehav io rM o delin g

A dv ertisin gE xecution

External C am paignE xecution

C ustom erR eferen ceInform atio n

C ustom erPortfolioO versight

C orp orate R ela tion sP olicies &P la nning

Co rporateRelatio nshipM a nage me nt

C orp orateR elation shipA dm inistration

Co rporate& In stitutiona l

C om m un ic ation s

Stakeh old erInvestm entRe lations

Ex tern al (Investo r) Re lations

Intern al Ca m paignEx ecutio n

SalesS upp ort

A dm in istration

P rodu ct/ SalesIn ventory

D istribu tion

C ustom erR eview s, S urveys

& R esearch

T ra in ing &A wa reness

FacilitiesM ain te nance& O p eratio ns

Fixed A ssetReg ister

Fa cilityA dm inistra tion

Facilities &P rocu re me ntPo licie s & P la nning

P rocu re me nt

F acilities &P rocu re me ntO versight

C ustom erA greem ents

Custo me rCo ntact/E vent

History

Custo me rCred it RatingE xecution

C ase & E xceptionH and ling

A gree me nt &Relatio nshipO versight

Cu sto m erT ransaction C onso lidator

En titlem ent& Sales

Custo me rR elation sh ipM ana gem ent

Bro keredProd uctSa les

U nd erwritin g

Co rresp ond entBank

Ad ministratio n

C orrespo nden tP lan ning &O versig ht

B ranch

No n-cashIn ventory

A dm in istration

C hann el O perations

N etwo rkOv ersigh t

Op eratio nalServicesO versig ht

F ailsH and ling

O peration s P lan ning

C ou nterpartyAd m in istratio n

M arketD ata/FeedO pera tion

M arket AssetM aintenan ce(C orpo rate

Even ts)Re feren ce a ndD irectory D ataM ain tenan ce

M a rketInform atio nM ain tenan ce

External D ata (IP) Planning &A ssessm ent

In fo rm ation P rovider O versig ht &

A dm inistration

Ag ency / B rokerCo m m issions A dm in istration

Ag ency &B ro kerOv ersigh t

Pro ductionPlan nin g &A na ly sis

Prod uctionO v ersigh t

C orrespo nden ce(inc l. statem en ts)

D ocu m entM ana gem ent& Arch ive

W ire Roo m

F in ancial O perations

(A /C Receivab le)

C ollateralAd m in istratio n

Co llectio ns& Reco very

C redit/ M arginP olicy & P lan ning

C redit/ M arginO versight

M arket R egu latoryR elation s

A dm inistra tion

En terprisePo rtfolioTrack in g

C ash Flow /M aturity L adderM ain tenanc e

A ssetSecu ritizatio n

En terprisePo rtfolioO versigh t

En terprisePortfolio Plann ing

M a rketRisk & Scoring

M o dels

En terprisePo rtfolio

M anag em ent

Treasu ry O peratio ns

O perationa lRisk

M a nage me nt

R egu latoryC om plia nce

Gu ide lineC om pliance

M arket Inform ation(switch) O peratio n

Trad er/B ookOv ersigh t

M arketTrading

M arketE xecution

Prog ramT rading

A utom atedTeller

Cu sto m er C ontactRo uting

C ustom erStatus

Cu sto m er C ontactH andler

C all Cen ter(V R U)

C ustom erC oun ter/Teller

Self Se rv iceW eb

M arket Asset/T rustC ustod ial Services

C learing an dSettlem ent

S hareho ld erServices

Frau d/A M LD etection & Reso lu tion

C ustom erA ccoun ting O versight

Acco untReco nciliatio n

Re ward sAd m in istratio n

M arket A ssetV aluation & Pricing(M ark to M arket)

P osition /B alan ceM anag em ent

C onsu m erA cco unting

Co rporateA ccou ntin g

C ash & C urrencyH and ling

Inv estm en tFinan ceServices

C onsu m erC redit FacilityM anag em ent

En title me ntP rocessing

Pay m ents (InclFee & Billing)

T axationA dm inistra tive

Services

D epositoryR eceipts

Stock L ending& R epos

M arket M aking

Fun ds/M ark et Asset

Ad m in istratio n

U nit T rust

M utua l Fun d

H edg e F und

In vestme ntPortfolio

M anag em ent

Investm entP ortfo lio

A dm in istration

In vestme ntPortfolioPlanning

P ortfo lioP erfo rma nceA na lysis

Co nsum erBan king

TrustServ ices

C onsum erLen ding

A utho riza tion s(card s)

eTrad in gPo rtfolioServ ices

Ca rdsF ulfillm ent

Lo ck-boxO p eratio ns

Co nsum erProcessingO versight

B rokeredC on sum er Pro duct

C oord in atio n

Ch eckProcessing

Fund s T ransfer& Rem ittan ce

Services

Finan cialCa pture (C ards)

M ercha ntR elations &O pera tion s

RealEstate

M erch and iseFin ancing

Co rporateProcessingO versight

Synd ica teM aintena nce

& A dm in istration

C orpo ra teM &A & Ad viso ry

Se rv ices

Tra deFin ance Serv ices

In ternatio nalT radeSe rv ices

C orpo ra teLe nding

B ank G uara ntees

C ashM a nage me nt

Services

Prim e B rokerag eSe rv ices(Bu y Sid e)

In stru m entIssu ance

D ebt/ Equity

IP OPrivateP la cem ent

Finan cia l M arketA na ly sis

Fin ancial M arketA na ly sisO versig ht

Q ua ntitativeA na ly sisServices

M arket Ord er& ServicesO versig ht

Trad eCo nfirm ation& A llo catio n

O rd erM an agem en t

Investm en t/T rading

Policies & Plan nin g

D ebt

E quitiesFX /M M

D erivativ es &O ff-Ba lan ce

sh eet

C om m od ities

Bu sin ess U nitTax

A dm inistration

Financ ialPlann in g

Fina nce & RiskM an agem en tP lan ning

Fina nce & RiskM an agem en tO versight

Business U nitFinanc ial

Ad m in istratio n

Fin ancial C on tro l& Repo rtingO v ersigh t

Bu sin ess U nitA ccoun ting

Business U nitFinanc ialO perations

Inform ation D issem ination

e-chan nel

Pro duct Perform ance O versight

A ccou nt Servic es P la nning

D irec t Contr ol E xecute In st ant i ated C ompo nents

Co mponent s respon sible for providin g strat egy, planning & direction

Com ponents responsib le for monito ring and exercising co ntrol over execut e compon ents

Comp onents th at execute to p roduce o utcome of business services

Execu te compo nents that behave similar ly in different instan tiation

Busin

ess D

evelop

ment

Finance & Risk Management

B usinessInfrastructure

Production

Interaction

O perationalServices

C ustom erS ale s & Serv icing

P la nning

Cu stom erSa les & Servicing

O versig ht

Em ployeeP ayro ll & Tax

Em p loy eeBe nefits

A dm inistra tion

W orkforceT rain in g &D evelopm en t

E mp lo yeeA ssessm en ts(Re cruitm en t)

Em p loy ee Statu s& Re feren ceIn fo rm atio n

Em ploye eT ravel &Ex penses

H um an Re so urcesO versight

H um an R esourcesP olicies &Planning

Em ploy ee A ssign m ent & U sage an aly sis

W orker Q ua lification& C ertificatio n

A lliance sP lan ning &An aly sis

A lliance sO versig ht

A lliance sA dm inistration

Business Un it Plann ing

Bu sin ess U nitA dm inistration

B usiness Un itO versight

B usiness S tra teg y& E nterprise Planning & A nalysis

G eneral Ledg er(Fin ancial Statem ents)

Co rporateL egalServices

Bu sine ss Sy stem sPlann in g

B usin ess System sO versig ht

Bu siness &System s

Arch itecture

System sO perations

Kn ow led geE xchan ge

Sy stem s D evelop m ent and

D eploy me nt

Pro duction A ssuran ce(H elp D esk)

B usiness P olicies &P roced ures

In tellectualPro perty

M aintenan ce

A udit &Leg al

C om plia nce

B usiness D evelop me ntPo licies & P la nning

Segm en t Plann ing& A nalysis

M ark et &C om petitorAn alysis

M arketResearch

B usiness D evelop me ntO versight

M arket ResearchM anag em ent& O versigh t

Pro ductDe plo ym entO versight

Pro ductP ortfo lio P la nning

P rodu ct Dev elo pm ent

P ro duc t D esig nO versight

P rodu ctBun dlin g

Pro ductDe plo ym ent

Fun d/ M arket Asset Plann ing& D evelopm en t

F und & D ebt/Eq uityIn stru m entO versigh t

C ustom erPortfolio P la nning

Acq uisitio nP la nning

(Ad v/Ex t/ In t)

C am paignO versigh t

(Ad v/Ex t/ In t)

C ustom erB ehav io rM o delin g

A dv ertisin gE xecution

External C am paignE xecution

C ustom erR eferen ceInform atio n

C ustom erPortfolioO versight

C orp orate R ela tion sP olicies &P la nning

Co rporateRelatio nshipM a nage me nt

C orp orateR elation shipA dm inistration

Co rporate& In stitutiona l

C om m un ic ation s

Stakeh old erInvestm entRe lations

Ex tern al (Investo r) Re lations

Intern al Ca m paignEx ecutio n

SalesS upp ort

A dm in istration

P rodu ct/ SalesIn ventory

D istribu tion

C ustom erR eview s, S urveys

& R esearch

T ra in ing &A wa reness

FacilitiesM ain te nance& O p eratio ns

Fixed A ssetReg ister

Fa cilityA dm inistra tion

Facilities &P rocu re me ntPo licie s & P la nning

P rocu re me nt

F acilities &P rocu re me ntO versight

C ustom erA greem ents

Custo me rCo ntact/E vent

History

Custo me rCred it RatingE xecution

C ase & E xceptionH and ling

A gree me nt &Relatio nshipO versight

Cu sto m erT ransaction C onso lidator

En titlem ent& Sales

Custo me rR elation sh ipM ana gem ent

Bro keredProd uctSa les

U nd erwritin g

Co rresp ond entBank

Ad ministratio n

C orrespo nden tP lan ning &O versig ht

B ranch

No n-cashIn ventory

A dm in istration

C hann el O perations

N etwo rkOv ersigh t

Op eratio nalServicesO versig ht

F ailsH and ling

O peration s P lan ning

C ou nterpartyAd m in istratio n

M arketD ata/FeedO pera tion

M arket AssetM aintenan ce(C orpo rate

Even ts)Re feren ce a ndD irectory D ataM ain tenan ce

M a rketInform atio nM ain tenan ce

External D ata (IP) Planning &A ssessm ent

In fo rm ation P rovider O versig ht &

A dm inistration

Ag ency / B rokerCo m m issions A dm in istration

Ag ency &B ro kerOv ersigh t

Pro ductionPlan nin g &A na ly sis

Prod uctionO v ersigh t

C orrespo nden ce(inc l. statem en ts)

D ocu m entM ana gem ent& Arch ive

W ire Roo m

F in ancial O perations

(A /C Receivab le)

C ollateralAd m in istratio n

Co llectio ns& Reco very

C redit/ M arginP olicy & P lan ning

C redit/ M arginO versight

M arket R egu latoryR elation s

A dm inistra tion

En terprisePo rtfolioTrack in g

C ash Flow /M aturity L adderM ain tenanc e

A ssetSecu ritizatio n

En terprisePo rtfolioO versigh t

En terprisePortfolio Plann ing

M a rketRisk & Scoring

M o dels

En terprisePo rtfolio

M anag em ent

Treasu ry O peratio ns

O perationa lRisk

M a nage me nt

R egu latoryC om plia nce

Gu ide lineC om pliance

M arket Inform ation(switch) O peratio n

Trad er/B ookOv ersigh t

M arketTrading

M arketE xecution

Prog ramT rading

A utom atedTeller

Cu sto m er C ontactRo uting

C ustom erStatus

Cu sto m er C ontactH andler

C all Cen ter(V R U)

C ustom erC oun ter/Teller

Self Se rv iceW eb

M arket Asset/T rustC ustod ial Services

C learing an dSettlem ent

S hareho ld erServices

Frau d/A M LD etection & Reso lu tion

C ustom erA ccoun ting O versight

Acco untReco nciliatio n

Re ward sAd m in istratio n

M arket A ssetV aluation & Pricing(M ark to M arket)

P osition /B alan ceM anag em ent

C onsu m erA cco unting

Co rporateA ccou ntin g

C ash & C urrencyH and ling

Inv estm en tFinan ceServices

C onsu m erC redit FacilityM anag em ent

En title me ntP rocessing

Pay m ents (InclFee & Billing)

T axationA dm inistra tive

Services

D epositoryR eceipts

Stock L ending& R epos

M arket M aking

Fun ds/M ark et Asset

Ad m in istratio n

U nit T rust

M utua l Fun d

H edg e F und

In vestme ntPortfolio

M anag em ent

Investm entP ortfo lio

A dm in istration

In vestme ntPortfolioPlanning

P ortfo lioP erfo rma nceA na lysis

Co nsum erBan king

TrustServ ices

C onsum erLen ding

A utho riza tion s(card s)

eTrad in gPo rtfolioServ ices

Ca rdsF ulfillm ent

Lo ck-boxO p eratio ns

Co nsum erProcessingO versight

B rokeredC on sum er Pro duct

C oord in atio n

Ch eckProcessing

Fund s T ransfer& Rem ittan ce

Services

Finan cialCa pture (C ards)

M ercha ntR elations &O pera tion s

RealEstate

M erch and iseFin ancing

Co rporateProcessingO versight

Synd ica teM aintena nce

& A dm in istration

C orpo ra teM &A & Ad viso ry

Se rv ices

Tra deFin ance Serv ices

In ternatio nalT radeSe rv ices

C orpo ra teLe nding

B ank G uara ntees

C ashM a nage me nt

Services

Prim e B rokerag eSe rv ices(Bu y Sid e)

In stru m entIssu ance

D ebt/ Equity

IP OPrivateP la cem ent

Finan cia l M arketA na ly sis

Fin ancial M arketA na ly sisO versig ht

Q ua ntitativeA na ly sisServices

M arket Ord er& ServicesO versig ht

Trad eCo nfirm ation& A llo catio n

O rd erM an agem en t

Investm en t/T rading

Policies & Plan nin g

D ebt

E quitiesFX /M M

D erivativ es &O ff-Ba lan ce

sh eet

C om m od ities

Bu sin ess U nitTax

A dm inistration

Financ ialPlann in g

Fina nce & RiskM an agem en tP lan ning

Fina nce & RiskM an agem en tO versight

Business U nitFinanc ial

Ad m in istratio n

Fin ancial C on tro l& Repo rtingO v ersigh t

Bu sin ess U nitA ccoun ting

Business U nitFinanc ialO perations

Inform ation D issem ination

e-chan nel

Pro duct Perform ance O versight

A ccou nt Servic es P la nning

D irec t Contr ol E xecute In st ant i ated C ompo nents

Co mponent s respon sible for providin g strat egy, planning & direction

Com ponents responsib le for monito ring and exercising co ntrol over execut e compon ents

Comp onents th at execute to p roduce o utcome of business services

Execu te compo nents that behave similar ly in different instan tiation

Business Analyst

Solution Architect

Data Modeler

Process Modeler

Project Manager

Information Framework (IFW)

Data Models Process Models Services Models

Model Repository

RenovateRestructure

Data Collection and Verificat ion

Data Analysis

OpportunityIdentif ication

Planning and

Discovery

PrioritizedRecommendations

Application Portfolio Assessment

Client’s– Current Application Port folio – Business & IT Strategy – Technical Architecture & Standards– Current & Target Enterprise Architecture

Rational ize

Repriori tize

Relocate

inputs

2

Port folioManagement & Transformation

Framework for Management & Governance

Direction & Planning Design & Validation Construction Deploy & Manage

SOA Architecture

Process & Information Modeler

Legacy Assets AnalyzerApplication Portfolio Analyzer

Component Business Modeler

Runtime Environment

Candidate Service Model

B usine ss Busine ss Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

Routin esRou tines

DatabaseDatabase

Web ServicesInterfaces

UIControl

Data

App Mngt.App Mngt.ServiceService

Rich Clien tRich Client

UI ServicesU I Se rvice s

Workflow Business Rules

Modernization Methods

Top Down Approach

Bottom Up Approach

Renovated legacy applications in new environment

Business Logic

Presentation Logic

ESB

App n

App 5

App 1 App 2

App 4

App 3

App 6

App 7 App 8 App n

App 5

App 1 App 2

App 4

App 3

App 6

App 7 App 8

FE App. FE App.

MDMMDM

Data Layer

Business Logic

Presentation Logic

ESB

App n

App 5

App 1 App 2

App 4

App 3

App 6

App 7 App 8 App n

App 5

App 1 App 2

App 4

App 3

App 6

App 7 App 8

FE App. FE App.

MDMMDM

Data Layer

App 1 App 2

App 4 App 5

App 7 App nBusiness Logic

Appl. Serv.

Presentation Logic

Appl. Serv

App 1 App 2

App 4 App 5

App 7 App n

Business Logic

Appl. Serv.

Presentation Logic

Appl. Serv..

App 1 App 2

App 4 App 5

App 7 App nBusiness Logic

Appl. Serv.

Presentation Logic

Appl. Serv

App 1 App 2

App 4 App 5

App 7 App n

Business Logic

Appl. Serv.

Presentation Logic

Appl. Serv..

App 1 App 2

App 4 App 5

App 7 App nBusiness Logic

Appl. Serv.

Presentation Logic

Appl. Serv

App 1 App 2

App 4 App 5

App 7 App n

Business Logic

Appl. Serv.

Presentation Logic

Appl. Serv..

App 1 App 2

App 4 App 5

App 7 App nBusiness Logic

Appl. Serv.

Presentation Logic

Appl. Serv

App 1 App 2

App 4 App 5

App 7 App n

Business Logic

Appl. Serv.

Presentation Logic

Appl. Serv..

App 1 App 2

App 4 App 5

App 7 App nBusiness Logic

Appl. Serv.

Presentation Logic

Appl. Serv

App 1 App 2

App 4 App 5

App 7 App n

Business Logic

Appl. Serv.

Presentation Logic

Appl. Serv..

App 1 App 2

App 4 App 5

App 7 App nBusiness Logic

Appl. Serv.

Presentation Logic

Appl. Serv

App 1 App 2

App 4 App 5

App 7 App n

Business Logic

Appl. Serv.

Presentation Logic

Appl. Serv..

PORTFOLIO - Application Modernization

Application Modernization come fattore abilitante per ottimizzazione dinamica di applicazioni, processi e persone in ottica Smart Work

Business rules / logic fruibili come servizi “shared” in logica di riuso

Architettura SOA di integrazione che minimizza utilizzo di interfacce point-to-point

Indipendenza dalla piattaforma tecnologica Approccio di sviluppo applicativo “agile” più

versatile e con costi di manutenzione ridotti

PEOPLE - Collaboration

PROCESSES - BPM

1919

Grazie