Incontro con le rappresentanze sindacali di CSC Italia

04/21/23 08:01 PPT 2003_Building_FMT.ppt 1 CSC Proprietary and Confidential 04/21/23 08:01 PPT 2003_Building_FMT.ppt 1

Incontro con le rappresentanze sindacali

di CSC Italia

Vittorio Albini, Simona Bonati

22 giugno 2009


Kick-off 2009

CSC Italia

May 27, 2009Claude Czechowski


SUBPRIMESWHERE IT ALL STARTED

2007


GLOBALECONOMY IN RECESSION

TODAY, 2009


GLOBALECONOMY IN RECESSION

NEW OPPORTUNITIES

FY09 Achievements


NEW BUSINESS MODELS | NEW OPERATING MODELS

DISRUPTIVE STRATEGIES

Business and IT TransformationProgram and Change ManagementBusiness and IT TransformationProgram and Change Management

FY09 Achievements


FY09 Achievements

• Excellent 1st half• Slow down in 2nd half

BUT we delivered!


SECOND CONSECUTIVE YEAR AS A REGION

WE WON THE

EAGLE

FY09FY09


7th consecutive year

CHAIRMAN’S AWARDFOR EXCELLENCE

Mobile Maintenance for Aircraft


FY09 Results EMEA SW

REVENUE

REVENUE 118M $AT FY09 EXCHANGE RATE

-5% GROWTH FOR ITALY

OPERATING INCOME

France60%Belux

15%

Italy17%

Spain7%

Portugal1%

Portugal1%

France78%

Belux21%

Spain1%

FY09 Achievements


FY09 South & West Region contribution to GBS results globally

REVENUE

REVENUE 1813M $ AT FY09 EXCHANGE RATE

+12% GROWTH

North America30%

Australia9%

EMEA North11%

EMEA West31%

EMEA Central19%

OPERATING INCOME

North America31%

Australia8%

E North4%E West

24%

E South8%

E Central25%

FY09 Achievements


FEE RATESFY09/FY10

UTILISATIONFY09/FY10

0

200

400

600

800

1000

1200

1400

France Belgium Italy Spain Portugal

68%

70%

72%

74%

76%

78%

80%

82%

84%

86%

88%

France Belgium Italy Spain Portugal

FY09 EMEA SW Fee Rates/Utilization by country

FY09 Achievements

FY10 trend: Tough times aheadFY10 trend: Tough times ahead

Focus on rates and utilisation


FY09 GBS Fee Rates/Utilization around the world

76%63%

81%78%

FEE RATES

UTILISATION65%

FY09 Achievements


FY09 Industry sector splitEMEA SW FY09 REVENUE BY INDUSTRY SECTOR

Financial Services

37%

Manufacturing20%

Tech & CS29%

Public Sector9%

CENR4%

Healthcare1%

Healthcare1%

+9%+9%

+27%+27%

+8%+8%

-5%-5%-2%-2%

+0%+0%

FY09 TOTAL 886M $

Shift from Financial Services to Technology & Consumer Services

FY09 Achievements


TOP 30CLIENTS


EMEA SW Top 30 Clients

6,46,46,66,87,38,68,99,29,510,210,611,413,0

18,0

19,0

20,0

24,6

33,0

35,0

70,6

73,0

29,6

Renault Nissan

Credit Agricole CACEIS

NMBS BE Rail

Societe Generale

CE Banque Pop

BNP BNL Fortis

Peugeot Citroen

SNCF FR Rail

Groupama

Monoprix GL

BE Federal Police

BE Ministry Finance

Intesa San Paolo

Diesel

GDF Suez

Generali

PPR Fnac Gucci

SINSYS

Telecom Italia

Agfa

Antalis

Unedic

La Poste

Air France

Poste Italia

Armani

KCS

Thales

Saint Gobain

Caisse de Depot

Account for 69% of Revenue

Achieved 21% Growth

Need to extend• Geographical scope• Solutions & services

Need to extend• Geographical scope• Solutions & services

FY09 Achievements


EMEA SW Top 30 Clients by country (1-15)

Renault Nissan 73.0 69,0 4,0

Credit Agricole CACEIS

70,6 70,2 0,4

NMBS BE Rail 35,0 35,0

Societe Generale 33,0 33,0

CE Banque Pop 29,6 29,6

BNP BNL Fortis 24,6 17,2 3,5 3,9

Peugeot Citroen 20,0 20,0

SNCF FR Rail 19,0 19,0

Groupama 18,0 18,0

Monoprix GL 13,0 13,0

BE Federal Police 11,4 11,4

BE Ministry Finance 10,6 10,6

Intesa San Paolo 10,2 10,2

Diesel 9,5 9,5

GDF Suez 9,2 7,3 1,9

FranceFrance BelgiumBelgium ItalyItaly SpainSpainFY09 Total Revenue

FY09 Total Revenue

FY09 Achievements


EMEA SW Top 30 Clients by country (16-30)

Generali 8,9 3,3 5,6

PPR Fnac Gucci 8,6 8,6 NA

SINSYS 7,3 7,3

Telecom Italia 6,8 6,8

Agfa 6,6 6,6

Unedic 6,4 6,4

Antalis 6,4 6,4

La Poste 5,5 5,5

Air France 5,3 5,3

Poste Italiane 5,2 5,2

Armani 4,3 4,3

Saint Gobain 3,2 3,2

Thales 3,2 3,2

KCS 3,2 3,2

Caisse de Depot 3,1 3,1

FranceFrance BelgiumBelgium ItalyItaly SpainSpainFY09 Total Revenue

FY09 Total Revenue

FY09 Achievements


South and West contribution to GBS top 20 clients

BE Rail34.9

BE Rail34.9

Soc Gen32.3

Soc Gen32.3

FR Savings Banks28.3

FR Savings Banks28.3

PSA20.1PSA20.1

FR Rail19.0

FR Rail19.0

CR Agri18.5

CR Agri18.5

Fortis 14.0Fortis 14.0

GL 13.0GL 13.0

AXA 22.0AXA 22.0

EMEA West

EMEA West

Generali14.4

Generali14.4

Allianz26.5

Allianz26.5

Commerzbank20.0

Commerzbank20.0

Sparkasse17.7

Sparkasse17.7

BHP Billiton53.3M

BHP Billiton53.3M

AUS Defence42.5M

AUS Defence42.5M

ULA25.8MULA

25.8M

BlueCrossBlueSheild

54.4M

BlueCrossBlueSheild

54.4M

Verizon17.7

Verizon17.7

Kroger17.7

Kroger17.7

LouisianaEnergy 17.7Louisiana

Energy 17.7

NorthAmerica

NorthAmerica

AustraliaAustralia EMEA CentralEMEA Central

Global/Multi

Global/Multi

FY09 Achievements


FY10OBJECTIVES

INCREASE VALUETO OUR CUSTOMERS


What are key executive client issues and agenda?

CIOs, HRDs, CFOs, CPOs, CSCOsHOW ARE THEY EXPERIENCING THE CRISIS?Latest CSC Surveys have identified strategic and operational disruptions.


• Extend globally our key executive networks

– CFO, CIO, HR, CPO, CSCO

• Respond globally to our customer challenges

– Post Merger Integration (MA&D)

– Supply Chain Optimization (IVC, SRM)

– Monitor Performance and Risk (IBP, FDB)

– Improve Business and IT performance (Shape and Transform)

• Deploy our global practices solutions by industry

– Retail and Fashion: SAP Retail, Stealth

– CENR: Reach, SAP Mining, SAP IHS

– Technology Consumer Services: Back Office Transformation (SAP, Oracle), Business transformation and process improvement

– Manufacturing : SAP and Oracle back office and supply chain solutions, business process improvement, and technology change (SOAsure)

FY10 ObjectivesIncrease Value to Our Customers

FY10 Objectives


New major wins & market trends

Ericsson Telecomunicazioni SpA

6.7M $ R&D and Supply Chain Application Support

Sinsys NV/SA 4.4M $ On Site and Service Factory 2009

Rete Ferroviaria Italiana SpA 3.4M $ Proton Suite

Equens SpA 2.6M $ CAMS II Services 2009-2010

ENEL 2.0M $ SAP Services

FY10 Objectives

Need to focus on customer issues and CSC consulting, business solutions and managed services


L'unico vero realista è il visionario

Federico FelliniFederico Fellini

ItalyItaly


MILANO

V.Albini

ROMA

S.Pompili

PADOVA

C.Solida

A Calabrese

TORINO

G.Ingoglia

CSC Italy OrganizationLa struttura organizzativa di CSC Italia Claude Czechowski

CSC Italia President

HR

Vittorio Albini

F&A

Isabella Minardi

S&MD

Stefania Di Cristofaro

Legal

Alessandra Mancini

Operation Mngmt

Thierry Berdy

Institutional Relations

Maurizio Poerio

Reg

ion

al O

ffic

es

GOS’sLine of Services

Market Line “Banking”L.Scarpelli

Market Line “Insurance”

G.Ingoglia

Business Unit Financial Services

(acting)

Account Mgr’s

Business Developers

Solution Group Mgr’s:•Banking•Bank. IT cons.

Competence Center Mgr:•BI, Oracle, CRM

Business UnitGovernment & Services

S.Pompili

Market Line “Governm.&Transp., and Telco.& Utilities”

Business UnitFashion & Retail

C.Solida

GOS

P.Bronzieri

Business Development

Cosimo Solida

Market Line “Fashion”

EMEA FSG

Tech.&Quality Assurance

Fabio D’Eramo

Account Mgr’s

Business Developers

Solution Group Mgr’s:•Insurance•Ins. IT cons.

Competence Center Mgr:•E-Business

Account Mgr’s

Business Developers

Solution Group Mgr’s:•Gov. & Transport.•Tlc. & Utilities•SAP•IT & Busin. cons.

StaffEMEA

functional report P&L

Account Mgr’s

Business Developers

Solution Group Mgr’s:•Stealth

FSG Bkg’s & Product & Services (S.Bordoni / U.Picco)

Reins.’sProduct & Services (A.Assi)

Market Line “Manufacturing”

M.Ingaramo

Business UnitManufacturing

(acting)

Account Mgr’s

Business Developers

Solution Group Mgr’s:•Discrete manufact.•Proc. & HT manuf.

Competence Center Mgr:•Doc. & Cont. mngmnt

CSC Proprietary and Confidential 04/21/23 08:01 PPT 2003_Building_FMT.ppt 26

Headcount impiegati CSC Italia Srl al 30 aprile 2008

Assago TO PD Roma Ravenna S.Giorgio Torri Tot

Fashion Acc.Mngt

0 0 1 0 0 1 0 2

Fashion Delivery

7 12 66 1 8 17 0 111

FS Acc.Mngt

2 1 1 0 0 0 0 4

FS Delivery

80 174 14 58 0 1 5 332

G&S Acc.Mngt

1 1 0 4 0 0 0 6

G&S Delivery

32 88 0 244 0 0 0 364

FSG 39 0 0 2 0 0 0 41

Staff 33 11 8 14 1 0 0 67

Tot 194 287 90 323 9 19 5 927


Headcount impiegati CSC Italia Srl al 31 maggio 2009

Assago TO PD Roma Ravenna S.Giorgio Tot

Fashion Acc.Mngt

0 0 1 0 0 1 2

Fashion Delivery

11 12 78 1 11 17 130

FS Acc.Mngt

3 0 0 0 0 0 3

FS Delivery 91 179 18 61 0 0 349

G&S Acc.Mngt

0 1 0 3 0 0 4

G&S Delivery

30 106 0 274 0 0 410

FSG 44 0 0 2 0 0 46

Staff 32 11 11 15 1 0 70

Tot 211 309 108* 356 12 18 1014

* Sono state conteggiate anche 2 persone del GIS (avrebbero dovuto essere assunte in SPA) per ottemperare alle assunzioni obbligatorie disabili


Dimissioni impiegati CSC Italia Srldal 1 maggio 2008 al 31 maggio 2009


Fashion Acc.Mngt

1 1 0 0 0 0 2

Fashion Delivery

0 0 1 0 0 0 1

FS Acc.Mngt

0 0 0 0 0 0 0

FS Delivery 7 8 0 2 0 1 18

G&S Acc.Mngt

1 0 0 0 0 0 1

G&S Delivery

4 2 0 10 0 0 16

FSG 5 0 0 0 0 0 5

Staff 4 0 1 0 0 0 5

Tot 22 11 2 12 0 1 48


Assunzioni impiegati CSC Italia Srldal 1 maggio 2008 al 31 maggio 2009


Fashion Acc.Mngt

1 0 0 0 0 0 1

Fashion Delivery

4 1 14 0 3 0 22

FS Acc.Mngt

2 0 0 0 0 0 2

FS Delivery 18 14 1 5 0 0 38

G&S Acc.Mngt

0 0 0 0 0 0 0

G&S Delivery

3 18 0 42 0 0 63

FSG 9 0 0 0 0 0 9

Staff 4 0 4 1 0 0 9

Tot 41 33 19* 48 3 0 144

* Sono state conteggiate anche 2 persone del GIS (avrebbero dovuto essere assunte in SPA) per ottemperare alle assunzioni obbligatorie disabili


Headcount impiegati CSC SPA al 30 aprile 2008

Assago/

Cernusco

GE RM TO Vado CE PD Molinella FE Tot.

FS Delivery

1 0 0 0 0 0 0 0 0 1

GS Delivery

2 29 0 0 0 2 0 2 0 35

GIS 27 19 2 8 2 4 2 0 1 65

Staff 4 0 0 1 0 0 0 0 0 5

Others 1 2 0 1 0 0 0 0 0 4

Tot 35 50 2 10 2 6 2 2 1 110


Headcount impiegati CSC SPA al 31 maggio 2009

Assago/

Cernusco


FS Delivery

0 0 0 0 0 0 0 0 0 0

GS Delivery

2 24 0 0 0 2 0 1 0 29

GIS 25 16 2 8 2 4 2 0 1 60

Staff 4 0 0 1 0 0 0 0 0 5

Others 1 1 0 1 0 0 0 0 0 3

Tot 32 41 2 10 2 6 2 1 1 97


Dimissioni impiegati CSC Italia SPAdal 1 maggio 2008 al 31 maggio 2009

Assago/

Cernusco


FS Delivery

1 0 0 0 0 0 0 0 0 1

GS Delivery

0 6 0 0 0 0 0 1 0 7

GIS 2 3 0 0 0 0 0 0 0 5

Staff 0 0 0 0 0 0 0 0 0 0

Others 0 0 0 0 0 0 0 0 0 0

Tot 3 9 0 0 0 0 0 1 0 13


Assunzioni impiegati CSC Italia SPAdal 1 maggio 2008 al 31 maggio 2009

Assago/

Cernusco


FS Delivery

0

GS Delivery

0

GIS 0

Staff 0

Others 0

Tot 0 0 0 0 0 0 0 0 0 0


Bench Status FY09 - detailed by periods

Bench Status FY09 – detailed by periods


Bench Status FY09 – detailed by sites


TRAINING FY09

Business Industries Training 50 people involved

Training for staff 20 people involved

Technical and IT trainings 265 involved


FY09 - Training (Status)

GBS: Techn Training: • 1.321 days• 315 people involvedEnglish training:• 785 days• 126 people involved

Staff: Specific Training: • 40 days• 20 people involvedEnglish training:• 211 days• 34 people involved

GBS Details

Tot2.357 days485 people involved


CERTIFICAZIONI

10 Employees certified PMI for PMP (Project Management Professional)

15 Employees certified ITIL V2 (Foundation Certificate in IT Service Management)

93 Certification Microsoft Solutions obtained

16 Certifications IBM Datastage obtained

15 Certifications Oracle Database obtained

13 Certifications SUN (Programmer/Business Component) for the Java Platform, obtained

7 Certifications BEA (Developer – Architect) (5 employees)

2 Employees certified Cognos & BI Author


GOALS: LINGUA INGLESE

160 employees had an english course training in classroom, thanks to funded courses.

Availability of 140 Globalenglish licences, of which in use about 30

On going the Belit Test for all employees in order to understand the knowledge level of each area.

We got a pilot test for Italy:

-Requests from 200 employees-Pilot licences for 130


Training status

Training Strategy FY10

• Management Academy for middle managers

• Project Management Training

• Internal training for “managing People” – On line training

• Internal training on “Performance Appraisal” – On line training

• Internal Training on TALEO and its process – Virtual training on skillsoft

• English training through Globalenglish

• Reinforce the use of Skillport for all the employees; HR will train all the employees with some virtual orientation sessions

• Technical skill (strategical or on demand)

Incontro con le rappresentanze sindacali di CSC Italia

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