ibm lotus software - unified communications and collaboration - italiano - 2010

La strategia IBM per la real time communication

Unified Communication andCollaboration

© 2010 IBM Corporation2

UC2 è un approccio innovativo alla comunicazione aziendale basato su tecnologie di comunicazione innovative e su modelli di collaborazione che vedono la rete come elemento unificante.

Molti modi per Comunicare

Migliorare la produttività delle persone nel contesto del proprio lavoro quotidiano


Molti modi per Comunicare


Semplice, Flessibile, Facile da Usare


Comunicazioni in Contesto


Riduzione dei Costi

© 2010 IBM Corporation

Drivers: Produttività

Tempi di risposta ridotti agli ormai consueti cambiamenti di contesto economico

Maggior produttività della forza lavoro


Drivers: Savings

Opportunità di riduzione dei costi legati agli spostamenti sfruttando le tecnologie di comunicazione a distanza


Drivers: social responsibility

Minor spostamenti = minor carbon footprint Maggior flessibilità = miglior life/work balance


L’esperienza degli “early adopter”

Tre maggiori benefici riscontrati in aziende con una piattaforma UC già dispiegata


Gartner Unified Communications Magic Quadrant 2010

"Enterprises should consider [IBM] UC2... if they wish to operate multivendor client and server application environments."

"IBM has a clear partner strategy that is based on coexistence on the back end and consolidation on the front end...."

"IBM's extensive experience in delivering and enhancing business applications will assist the company in delivering communication as part of a business or collaboration application, rather than as a stand-alone solution...."


Convergenza funzionalità di Unified Communication con quelle di Collaboration


Strategia IBM


Riconoscimenti

Leadership QuadrantLeadership QuadrantGartner Magic Quadrant for Unified Communications, September 2008 and 2009

Product of the YearProduct of the YearUC Magazine, 2008 and 2009

““IBM brings future of voice collaboration to legacy IT systems.”IBM brings future of voice collaboration to legacy IT systems.”-- Fox Business, CNN Money, Yahoo! Business, Barrons

Leadership QuadrantLeadership QuadrantGartner Magic Quadrant for Web Conferencing.August 2009

““Excellent” RatingExcellent” RatingGartner Marketscope for Enterprise Instant Messaging & Presence 2007, 2008 and 2009

"Sametime developers will fly out of their seats when they l"Sametime developers will fly out of their seats when they learn about the new support for... REST-based Web 2.0 APIs."earn about the new support for... REST-based Web 2.0 APIs."-- Jan 5, 2010

““In case you haven't noticed, IBM Lotus not only didn't go away, In case you haven't noticed, IBM Lotus not only didn't go away, it's here with a vengeance.... and Sametime's pushing the envelope it's here with a vengeance.... and Sametime's pushing the envelope on real-time collaboration at global scale.”on real-time collaboration at global scale.”-- Ted Schadler, Dec 15, 2009

““Simplicity: the IBM Sametime 8.5 formula for delivering results”Simplicity: the IBM Sametime 8.5 formula for delivering results”-- Marty Parker, Dec 17, 2009


85% dei clienti che hanno partecipato alla beta hanno in piano di utilizzare Sametime 8.5 nei prossimi 6 mesi

IBM Sametime 8.5 Momentum

For those firms that understand the power of real-time collaboration tools -- the ability to get an immediate answer, hold a virtual ad hoc meeting, or

ping someone without bothering them with a phone call -- this product is an important upgrade.

December 15, 2009 IBM Lotus Sametime 8.5 Is "Click To Conference" by Ted Schadler, Forrester


2006

2007

2008

2009

■Rich Telephony Integration ■Rich Meetings ■Web 2.0 Integration■SMB UC Appliance

■Peer to Peer Video ■MS Integration

•Community Tools•Persistent Chat Rooms•Instant Share•Location Services•Lotus Connections & Sharepoint Integration

■Presence & Rich IM■Web Conferencing■API Integration ■VoIP Chat ■Mobile Clients■Public IM Federation ■Location Awareness

L’evoluzione di Sametime


VoiceVoice MobileMobile

Communities

ConferencingConferencing

Call Managementapertaaperta

estendibleestendible multi-piattaformamulti-piattaforma

sicurasicura

scalabilescalabile

Instant MessagingMessaging

Piattaforma IBM Lotus Sametime


USER INTERFACE DESIGN AND FEATURES SUBJECT TO CHANGE

Sametime UC Client1:1 chat Group chatPublic IM accessFile transferAudioP2P video Notes/Outlook/Office

integration


USER INTERFACE DESIGN AND FEATURES SUBJECT TO CHANGE

Sametime UC Client –Advanced

1:1 chat Group chatPublic IM accessFile transferAudioVideo Screen sharePersistent chatBroadcast toolsGeo location svc


IBM Sametime Web Conferencing oggi

L otusL ive M eetings


IBM business partner: integrazione audio/video e telefonica

Enterprise PBX

Audio / VideoConferencing

Partner developedPlug-ins to IBM APIs


Integrazioni con il mondo della telefonia

Integrazione con singolo vendor▬ Plugin lato client▬ Server side (TCSPI)

Integrazione multi vendor ▬ IBM Lotus Sametime Unified Telephony


is-phone® – Integrazione IBM Lotus Notes / Sametime

http://www.iscoord.com

© 2010 IBM Corporation 2424

Unified Collaborative Desktop Communication - Telephony Integration

• Click-to-Call / Unified Presence in IBM

Lotus Sametime / Mobile

Option#1: Place calls via the Lotus Sametime

UI • Avaya AES based integration, no client

• Download

• Telephony presence in Lotus Sametime

• Click-to-Call / Click-to-Conference

Option#2: Place calls via the Avaya one-X

Communicator or IP Softphone v6• Control desktop, home, mobile phone, or talk through

the PC

• Easy access to all Avaya telephony features:

conferencing, video, Extension to Cellular

Avaya Integration Solutions – IBM Lotus Applications


IBM Lotus Sametime integrato con Skype

Pentos AG – Pentos Sametime 2 Skype

Digiway srl– SkypeTime

“Grazie all'utilizzo di un'architettura basata sul framework Eclipse, Lotus Sametime offre un ricco set di funzionalità collaborative, ma rappresenta anche una piattaforma applicativa sulla quale è possibile realizzare estensioni (plugin) al prodotto stesso rendendolo ancora più ricco di funzionalità.”


Intelligent Call Management

Servizi di presenceSoftphon

e

DeliversRRich and consistentend user experience

con centralini di svariati vendor


SUT - Programma di Validazione dell’interoperabilità

Telephony

Gateway

Voice Performance& Devices


Sametime Unified Telephony1:1 chat Group chatPublic IM accessFile transferAudioVideo Screen sharePersistent chatBroadcast chatClick to callCall managementSoftphoneAny phone/ PBX


Lotus Sametime Unified Telephony

Multi-vendor PBX integration

Aggregated Sametime and phone presence

Unified business number

Rules based call management

Embedded softphone

Initiate a call from Sametime

Initiate an ad-hoc conference

IBM LotusSametime

Server

IBM LotusSametime

UnifiedTelephony


Softphone

TelephonyPlug-ins

SametimeConnect

TelephonyControlServerTelephony

ControlServer

SIPSIP

SIP PBX

PSTN

Gateway

SIP

SIP

VP VP

TelephonyApplication

ServerTelephonyApplication

Server

Non-SIP PBX

PSTN Gateway

Sametime 8Server

SIP

SIP PBX

Architettura IBM Lotus Sametime Unified Telephony

Existing ST Components

New SUT Components

Existing SIP PBX

Existing non-SIP PBX

2 x IBM System x3650TModel: 7980PBC

2 x IBM System x3550

© 2010 IBM Corporation All plans are subject to change

Nuova Interfaccia Sametime per i meeting online

Nuovo Sametime Web browser e interaccia mobile

Semplificare l’abilitazione UC dei processi di business ed applicazioni

Miglior qualità video ed interoperabilità


Facilitare l’uso dei meeting

– Ridurre il tempo per instanziare un meeting

– Miglior qualità delle schermate e presentazioni condivise

– Migliorare la fruizione del video

– Utilizzare un formato standard (MPEG) per la registrazione dei meeting


Integrazione del calendario di Lotus Notes o

Microsoft Outlook

Tutti gli appuntamenti del proprio calendario

sono visualizzati

Facile creare o partecipare ad un meeting

Meetings plug in per Sametime Connect o Lotus Notes client


Invite others by dragging from your

buddy list into the room. View list by name or

picture.

Presenter tools – thumbnails of slides, laser pointer,

annotations, size display

Materials are stored in the meeting room

library, which lists all documents and URLs

shared in the meeting.

Set room permissions

Create polls, take screen shots, and paste files

into the library.

Rich text and emoticons available in the group

chat.

Sametime rich client

Facile partecipare ad un meeting


Meeting leader or approved user can

record meeting – both the shared content and

the meeting audio. Save to standard .MOV

file format

Room tools give you access to meeting room

settings. Also use to create reports, showing

attendance, action items, meeting minutes, and

what was shared.

Lotus Sametime installed client

Additional tools

Click to start/stop video.

Video starts after joining the audio call. Video ‘canvas’ area

contains a single composite embedded

video stream.

Call and video controls

List of participants shows connection

status


Funzionalità Audio / Video - demo

Lotus Sametime 8.5 client ▬ Supporto per chat, VoIP audio/video chats &

meeting / riunioni online▬ Multi-way conversazioni voce e video▬ Active speaker switching▬ Codec standard A/V streams

▬ H.263, H.264

▬ G.711, G.722.1, iSAC▬ A/V client basato su SIP

Lotus Sametime 8.5 Media Manager server

▬ SIP proxy registrar ▬ conference focus basato su SIP▬ Media router (packet switcher)

Integrazioni con terze parti

Lotus Lotus Sametime 8.5Sametime 8.5

MeetingsMeetings

Voice/Video ChatsVoice/Video Chats


Voice/ Voice/ Video callsVideo calls

TelepresenceTelepresence

Room Video Room Video Conferencing Conferencing

systemssystems

Partner Partner delivered delivered

connectorsconnectorsH.323, ISDNH.323, ISDN

MeetingsMeetings

Integrazione video


Integrazione IBM Lotus Sametime 8.x Radvision Scopia

Continuous Presence view

Layout personalizzabile

Undocking della finestra video

Scelta del device preferito

SCOPIA Elite 5230


Integrazione IBM Lotus Sametime 8.5.1 / Radvision Scopia Elite

Architettura d’integrazione “server-side”


Integrazione IBM Lotus Sametime 8.5.1 / Polycom RMX

Polycom RMX

Polycom Conferencing Add-in for Lotus Sametime

H.323, H.320


Nuova interfaccia Browser

User experience subject to change

zero download per partecipanti


Web browser client

Stessa interfaccia usando un browser


Sametime Meetings 8.5.2 – interfaccia web aggiornata

Screenshots and features are for illustrative purposes and subject to change

Il nome dell’oratore

corrente viene evidenziato nella

lista dei partecipanti

Audio / Video disponibile nel web browser

Biggini, puntatore,

strumenti di annotazione e

sondaggi


Sametime Meetings – Estendibilità degli strumentiEditing collaborativo


Funzionalità aggiuntive

potrebbero essere integrate

all’interno di un meeting come la

possibilità di fare il co-editing di un

documento


Lotus Sametime mobile client

Blackberry

Windows Mobile

Nokia & Sony Ericsson (Symbian)

Mobile client disponibili da Business Partner RIM e CallWave


BlackBerry Client for IBM Lotus Sametime 2.5

Gratuito

Push OTA dal BES o scarica da internet

Miglior integrazione con i contatti

Gestione della presenza dal home screen

Emoticons

Notifiche per alertare quando i propri collaboratori diventano raggiungibili

http://na.blackberry.com/eng/support/downloads/im.jsp#tab_tab_sametime


Nuovo!

iPhone Browser

User experience subject to change


Sametime Mobile 8.5.2 UCC – Android Client



Mobile UCC - Sametime Meetings Client



Processi abilitati alla comunicazioneCommunications Enabled Business Processes (CEBP)

Applicazioni &Processi


AJAX/WEB 2.0zero download

Nuovo Web 2.0Sametime Links Toolkit

integrazionefacilita


Integrazione con Microsoft Outlook

Dynamically creates Lotus Sametime contact listInstantly click to chat, talk, share, meet with any or all copied on the

message

New toolbar adds click to talk, send file, announcement, instant meetings, and Instant Share directly from Outlook Click to talk via major 3rd party telephony vendors when their plug-ins are deployed


Integrazione con Microsoft SharePoint


Sametime integrato con IBM Lotus Connections

Lotus Connections Business Card

Actions :Chat, Call

Sametime Status


Sametime integrato con IBM Lotus Quickr


Sametime integrato con IBM Cognos


Project Vulcan: Integrazioni servizi Sametime UCC


Accesso ai propri

contatti Sametime

Accesso alle funzionalità

Sametime UCC direttamente dalla

scheda persona


Sametime Software Development Kit (SDK)

Toolkit Purpose Runtime

Community Server Build Java components that add or extend services on the Sametime server. Server

Connect Build Eclipse plug-ins to extend or integrate with the Sametime Connect client. Desktop

Connect Web Surface functionality from the Sametime Connect client into Web applications using Javascript and HTML.

Web browser

Directory and Database Access

Build Windows-only C++ or platform-independent Java server-side components that provide integration with databases and directory servers.

Server

Helper Integrate Sametime functionality into the desktop and into third-party desktop applications.

Desktop

Java Add Sametime functionality to Java applications; build server-side plug-ins. Desktop, server

Links Add Sametime functionality to Web applications using Javascript and HTML. Web browser

Monitoring and Statistics

Access Sametime server statistics in XML format via HTTP. Desktop, server

Online Meeting Schedule and manage online meetings via HTTP (includes MRC extensibility). Desktop, server

Proxy Add Sametime functionality to Web applications using standard UI Widgets built on Javascript and Dojo.

Desktop

TCSPI Integrate telephony services into the Sametime Connect client . Server


Telephony, Audio & Video Plugins

Servizi & Soluzioni

Dispositivi Voce & Video

Ecosistema IBM Lotus Sametime 8.5


Ecosistema IBM Sametime 8.5: Servizi

Gli Integrated Communication Services, parte di Global technology Services, offrono soluzioni in grado di ottenere il massimo da Sametime nel contesto del modello Smart Communication.


Embedded Applications, including Web, Portal etc.

Note: Logical servers shown. May be combined physically depending on user workload and network design

UnifiedTelephony

LotusSametimeProxy

Enterprise Phone System

SIP, RTP

SIP, RTP

VP

VP VP

VP VP

HTTP HTTP

HTTP

LotusSametimeGateway

External IM Communities

SIP, XMPP

SIP

Presence &Instant Msg

MeetingsAdvancedServer

MediaManager

SIP, TCSPI

EnterpriseA/V conf

bridges/MCU/ end points

Lotus Sametime ClientsPC (Windows®, Mac, Linux) Web

browser, mobile devices

IBM Lotus Sametime 8.5 – Componenti logici

New or updated in Sametime 8.5


Presence &Instant Msg

Lotus Sametime Lotus Notes Clients

Lotus Sametime 8.5 - “All Features” Deployment

MediaManager

Lotus Sametime Servers

Domino® server

IBM WebSphere® Application Server / IBM DB2® Universal Database

Meetings

Lotus SametimeProxy

Lotus Sametime Web

Clients

In larger deployments, Lotus Sametime servers and database components may be distributed based on user location, workload capacity, network factors and high availability requirements.


* Future release of server required

Lotus SametimePresence/IM

Lotus SametimeMeetings

Lotus Sametime Advanced *

Lotus Sametime Media

Manager

Lotus Sametime Unified

Telephony *

Lotus Sametime Gateway

System Console: configurazione e policy management centralizzata


IBM Lotus Sametime 8.5 piattaforme supportate

Client▬ Microsoft® Windows® XP® (SP2) and Windows Vista® – 32 and 64 bit (Lotus

Sametime Connect 8.5 or Lotus Notes 8.5.1 upgrade)

Browser▬ Microsoft Internet Explorer® 6.x, 7.x, 8.0 (Microsoft Windows)▬ Firefox® 2.x and 3.0.x (Microsoft Windows, Mac®, Linux®)▬ Safari® 3.2 and 4.0.x (Mac)

Server▬ Microsoft Windows Server 2003/2008 - 32 and 64 bit▬ Linux (RHEL, SLES) - 32 and 64 bit▬ AIX® 5.3/6.1▬ i5/OS® 5.4, 6.1▬ SolarisTM 10

Altro▬ Lotus Domino 8.0 / 8.5 for Community / “Classic” meetings▬ IBM WebSphere Application Server 7 for new servers and gateway▬ IBM DB2 Universal Database 9.5 for new servers and gateway


■ A/V for Web browsers■ Bandwidth management■ NAT Firewall Traversal■ Larger scale A/V sessions■ Multiple TCSPI connectors■ ACL's in meetings■ Sametime Advanced updates■ SUT updates

IBM UC² Roadmap

Sametime/SUT NextSametime/SUT Next

3Q 2010

Lotus Sametime Std/Adv 8.5.2


2011

■ Richer presence (eg:telephony/social)■ Enhanced mobile support ■ Enhanced conferencing■ Enable cloud delivery■ IBM Project Vulcan interlock

■ ST Advanced hotfix for 8.5.1■ Compliance for ST Advanced■ SUT for 8.5.1 client■ More client platforms: Win 7, Linux, Mac (incl 10.6)■ zLinux svr (Community/Mtgs)■



2011+

The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at IBM's sole discretion.


Ulteriori informazioni

Siti web:– http://www.ibm.com/lotus/sametime

– http://www.ibm.com/lotus/uc2

– https://www-950.ibm.com/blogs/SametimeBlog

Per provarlo:

– Hosted demo server: http://greenhouse.lotus.com

– LotusLive (SaaS): http://www.lotuslive.com

Creare plugins e risorse per amministratorI e sviluppatori: – http://www-128.ibm.com/developerworks/lotus/products/instantmessaging


IBM home page www.ibm.com

Lotus software home page www.ibm.com/lotus

Lotus Sametime home page www.ibm.com/lotus/sametime

Lotus Connections www.ibm.com/lotus/connections

Lotus Quickr home page www.ibm.com/lotus/quickr

Lotus Expeditor home page http://www-306.ibm.com/software/lotus/products/expeditor/

ibm lotus software - unified communications and collaboration - italiano - 2010

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Transcript of ibm lotus software - unified communications and collaboration - italiano - 2010