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  • Page 1 of 19

    CURRICULUM VITAE

    YUHANIS ABDUL AZIZ

    A. BUTIR-BUTIR PERIBADI (Personal Details)

    Nama Penuh (Full Name)

    Yuhanis Abdul Aziz

    Gelaran (Title):

    Associate Professor

    No. MyKad / No.

    Pasport (Mykad No. / Passport No.)

    691011-03-5176

    Warganegara (Citizenship)

    MALAYSIA

    Bangsa (Race)

    MALAY

    Jantina (Gender)

    FEMALE

    Jawatan (Designation) Deputy Dean

    (Graduate

    Studies)

    Tarikh

    Lahir (Date of Birth)

    11 October 1969

    Alamat Semasa (Current Address)

    Jabatan/Fakulti (Department/Faculty)

    E-mel dan URL (E-mail Address and URL)

    38, JALAN 3/10,

    SECTION 3, BANDAR BARU

    BANGI,

    BANDAR BARU BANGI,

    43450

    SELANGOR

    Tel:

    Department of

    Management & Marketing

    Faculty of Economics and

    Management

    University Putra Malaysia

    Tel: 03-89467874 Fax:

    E-mail:

    [email protected]

    URL:

    H/P: 019-3010958

    Associate Prof Dr.

    Deputy Dean (Graduate

    Studies)

    [email protected]

    03-89467744

    mailto:[email protected]

  • Page 2 of 19

    B. KELAYAKAN AKADEMIK (Academic Qualification)

    Nama Sijil /

    Kelayakan (Certificate / Qualification obtained)

    Nama Sekolah

    Institusi (Name of School / Institution)

    Tahun (Year

    obtained)

    Bidang

    pengkhusususan (Area of Specialization)

    PhD in Business

    Management

    The University of

    Nottingham, UK

    2003 –

    2007

    Services Marketing and

    Tourism Marketing

    MSc. in International

    Hospitality Management

    Strathclyde University,

    Glasgow, Scotland

    2001 –

    2002

    Hospitality Management

    BSc. (Hon) Hotel and

    Restaurant Management

    Middlesex University,

    London, UK

    1993 –

    1995

    Hotel Management

    Diploma in Food Service

    Management

    MARA Institute of

    Technology, Shah Alam

    1990 –

    1992

    Food Service

    Management

    C. KEMAHIRAN BAHASA (Language Proficiency) Bahasa / Language Lemah

    Poor (1)

    Sederhana

    Moderate (2)

    Baik

    Good (3)

    Amat Baik

    Very good

    (4)

    Cemerlang

    Excellent

    (5) English √ Bahasa Melayu

    √ Chinese Lain-lain (other):

    D. PENGALAMAN SAINTIFIK DAN PENGKHUSUSAN (Scientific experience and Specialisation) Organization Position Start Date End Date Expertise

    Academy of Marketing Member September

    2008

    Ongoing Services

    Marketing

    American Marketing

    Association

    Member 2012 Ongoing Services

    Marketing

    E. PEKERJAAN (Employment) Majikan / Employer Jawatan /

    Designation

    Jabatan /

    Department

    Tarikh

    lantikan /

    Start Date

    Tarikh tamat /

    Date Ended

    Universiti Putra

    Malaysia

    Associate

    Professor

    Management

    and Marketing

    September

    2007

    -

    MARA Institute of

    Technology

    Lecturer Food Service

    Department

    January

    1996

    May 2000

  • Page 3 of 19

    F. ANUGERAH DAN HADIAH (Honours and Awards) Name of awards Title Award Authority Award Type Year

    Academic

    Awards

    2014 Highly

    Commended

    Paper Award

    (Marketing

    Intelligence &

    Planning)

    Emerald

    Literati

    Network

    2014 Highly

    Commended

    Paper Award

    2014

    Certificate of

    Best Paper

    (Developing

    an Index for

    Medical

    Tourism”

    Telkom

    University,

    Indonesia

    Best Paper

    Award

    2014

    Certificate of

    Best

    Presentation

    (Global Trends

    in Academic

    Research –

    gtar 2014)

    Telkom

    University,

    Indonesia

    Best

    Presentation

    Award

    2014

    Best Paper

    Award

    (Hospitality

    Research

    Asia-Pacific

    Chrie-Kuala

    Lumpur 2014

    International 2014

    Best Student

    for Diploma in

    Food Service

    Management

    year 1992

    MARA Institute

    of technology

    , Shah Alam

    Selangor

    University 1992

    Best Student

    for Certificate

    in

    Housekeeping

    year 1989

    MARA Institute

    of

    Technology,

    Terengganu

    Insitute 1989

    Non-Academic

    Awards

    Anugerah

    Perkhidmatan

    Cemerlang

    Anugerah

    Perkhidmatan

    Cemerlang

    Anugerah

    Perkhidmatan

    Cemerlang

    Anugerah

    Universiti Putra

    Malaysia

    University

    2008

    2013

    2014

    2015

  • Page 4 of 19

    Perkhidmatan

    Cemerlang Awards of Merit

    G. SENARAI PENERBITAN (Sila masukan nama pengarang, tajuk, nama

    jurnal, jilid, muka surat dan tahun diterbitkan) (List of publications – author (s), title, journal, volume, page and year published)

    Journal

    Articles

    1. Balouchi, M., Aziz, Y.A. Hasangholipour, T., Khanlari, A.,

    Abd Rahman, A. and Raja-Yusof, R.N.(2017), Explaining

    and predicting online tourists’ behavioural intention in

    accepting consumer generated contents, Journal of

    Hospitality and Tourism Technology, 8, (2), pp. 168-189.

    2. Kani, Y., Aziz, Y.A., Sambasivan, and M., Bojei, J. (2017),

    Antecedents and outcomes of destination image of

    Malaysia, Journal of Hospitality and Tourism

    Management, 32, pp.89-98.

    3. Punitha, S. Aziz, Y.A., and Rahman,A. A. (2016),

    Consumers’ Perceptions of Green Marketing in the Hotel

    Industry, Asian Social Science, 12(1), pp. 1-16.

    4. Sherbini, A., Aziz, Y.A, Raja Yusuf, R.N., Md Sidin, S.

    (2016), Income Diversification For Future Stable Economy

    In Saudi Arabia: An Overview of The Tourism Industry,

    International Journal of Economics, Commerce and

    Management, IV (11), pp. 173-189.

    5. Guliling, H., Aziz, Y.A, and Bojei, J (2016), Destination

    Image as a Determinant of Tourist Satisfaction and

    Loyalty, Borneo Akademika, 1(1), pp. 70-78.

    6. Tan, J.X., Zawawi, D and Aziz, Y.A. (2016), Benevolent

    leadership and its organisational outcomes: A social

    exchange theory perspective, International Journal of

    Economics and Management, 10 (2), pp. 343-364.

    7. Rahman, A.A. , Tay, M.Y. , Aziz, Y.A. (2016) Potential of

    knowledge management as antecedence of

    sustainable supply chain management practices ,

    International Journal of Supply Chain Management , 5,

    (2), pp 43-50.

    8. Delbari, S. A, Ng, S.I., Aziz, Y.A., and Ho, J.A. (2016), An

    investigation of key competitiveness indicators and

  • Page 5 of 19

    drivers of full-service airlines using Delphi and AHP

    techniques, Journal of Air Transport Management, 52,

    pp.23-34.

    9. Delbari, S. A, Ng, S.I., Aziz, Y.A and Ho, J.A. (2016),

    Measuring the influence and impact of competitiveness

    research: a Web of Science approach, Scientometrics

    105 (2), 773-788.

    10. Ojo, B.Y., Yusof, R.N.R., Ab Aziz, Y., Awang, K.W. (2016),

    Choice of Malaysia as an edu-tourist destination among

    international edu-tourists: An exploratory factor analysis,

    Pertanika Journal of Social Sciences and Humanities , 24

    (November), pp. 63-84

    11. Zamzuri, N.H., Awang, K.W., Aziz, Y.A., and Samdin, Z.

    (2016), Modelling sustainable business event: Extension of

    drivers and barriers model ,Social Sciences 11 (18), pp.

    4368-4371

    12. Aziz, Y.A., Samdin, Z., Awang, K.W., Abdullah, Z. (2015),

    Developing an Index for Medical Tourism ,International

    Business Management , 9 (4), pp. 412-415.

    13. Tan, S.E., Aziz, Y.A., Khairil, W.A., Zaiton, S. (2015), Linking

    servicescape, tourist satisfaction and overall tour guiding

    experience: The case of Taman Negara National Park,

    Malaysia, Pertanika Journal of Social Science and

    Humanities 23 (January), pp. 33-48

    14. Mee Yean Tay, Azmawani Abd Rahman, Yuhanis Abdul

    Aziz, and Shafie Sidek (2015), A Review on Drivers and

    Barriers towards Sustainable Supply Chain Practices,

    International Journal of Social Science and Humanity, 5

    (10)

    15. Nezakati, H., Amidi, A., Jusoh, YY., Moghadas, S and

    Aziz, Y.A (2015), Review of social media potential on

    knowledge sharing and collaboration in tourism industry,

    Procedia-social and behavioral sciences 172, pp. 120-

    125.

    16. Osman, F.N., Hashim, H., Nezakati, H., Aziz, Y.A., Raja-

    Yusof, R.N.(2015) A review of family influences on travel

    decision making , in Theory and Practice in Hospitality

    and Tourism Research pp. 579-582

  • Page 6 of 19

    17. Awang, K.W., Ong, M.F., Aziz, Y.A., and Jeahnichen, G.

    (2015), Understanding the impact of cultural tourism in

    small town sustainable development in Theory and

    Practice in Hospitality and Tourism Research, pp. 259-262

    18. Lee, Shin Yiing, Yuhanis Ab Aziz, Samsinar Mohd Sidin,

    and Rosli Salleh (2014), The Influence of Emotional Labour

    Strategies on Customer Satisfaction and Word of Mouth

    Recommendations in Group Tour, International Journal

    and Economics and Management, 8 (S), 81-96

    19. Yuhanis Ab. Aziz and Chok Nyen Vui. (2013). The Role of

    Halal Awareness, Halal Certification, and Marketing

    Components in Determining Halal Purchase Intention

    Among Non-Muslim in Malaysia : A Structural Equation

    Modelling Approach. Journal Of International Food &

    Agribusiness Marketing, 25:1-23.

    20. Yuhanis Ab. Aziz and Christine Ennew. (2013). Assessing

    the Effects of Empowerment and Emotions on Job

    Satisfaction in Hotel Services Environments. Pertanika,

    21(s):65-84.

    21. Aslinda Mohd Shahril, Yuhanis Ab. Aziz, Mohhidin

    Othman and Jamil Bojei. (2013). The Relationship

    between Services Guarantees, Empowerment, Employee

    Satisfaction and Service Quality in Four And Five Star

    Hotels in Malaysia. Journal of Economics, Business and

    Management, 1(1):90-93.

    22. Zulhamri Abdullah and Yuhanis Ab. Aziz. (2013).

    Institutionalizing corporate social responsibility: Effects on

    Corporate Reputation, Culture, and Legitimacy in

    Malaysia. Social Responsibility Journal, 9(3):344-361.

    23. Zaiton Samdin, Yuhanis Ab. Aziz and Mohd Rusli Yacob

    (2013). Ecotourism in Taman Negara National Park.

    Pertanika, 36 (s):205-220.

    24. Zaiton Samdin, Yuhanis Ab. Aziz, Alias Radam and

    Mohd Rusli Yacob . (2013). Sustainability of Ecotourism

    Resources at Taman Negara National Park: Contingent

    Valuation Method. International Journal of Business and

    Society, 14 (2):234-224.

  • Page 7 of 19

    25. Fatihah, N.I., Zaiton, S., Aziz, Y.A. (2013), Psychographics

    Segmentation in Mulu National Park, Malaysian Forester

    76 (1), pp. 59-68.

    26. Noor Izza Rozian Binti Sanib, Yuhanis Ab. Aziz, Zaiton

    Samdin and Khalid Abdul Rahim. 2013. Comparison of

    Marketing Mix Dimensions Between Local and

    International Hotel Customers in Malaysia. International

    Journal of Economics and Management, 7(2):297.

    27. Zulhamri Abdullah, Shahrina Md. Nordin and Yuhanis

    Ab. Aziz. (2013). Building a unique Online Corporate

    Identity. Marketing Intelligence & Planning, 31 (5):451-

    471.

    28. Zamzuri, N.H., Awang, K.W., Aziz, Y.A., Samdin, Z. (2013),

    Event sustainability practices among professonal

    company organizers: An exploratory study, Jurnal

    Teknologi (Sciences and Engineering) 64 (2), pp. 165-168

    29. Roslizawati Che Aziz, Mohani Abdul, Yuhanis Ab. Aziz

    and Azmawani Abd Rahman. (2013). Appreciative

    Inquiry: An Alternative research Approach for Sustainable

    Rural Tourism Development. Journal of Tourism, Hospitality

    & Culinary Arts, 5(2):1-18.

    30. Yuhanis Ab. Aziz and Zaiton Samdin. (2012). The Impact

    of Empowerment on Emotional Labour : A Conceptual

    Framework. PERTANIKA Social Sciences & Humanities

    Journal, 20 (2):317-332.

    31. Yuhanis Ab. Aziz, Khairil Wahidin Awang and Zaiton

    Samdin. (2012). Challenges Faced by MIcro, Small, annd

    Medium Lodgings in Kelantan, Malaysia. International

    journal of Economics and Management, 6(1):167-190.

    32. Tan, S.E., Aziz, Y.A., Awang, K.W., Zaiton, S. (2012),

    Tourist satisfaction with overall tour guiding experience in

    Taman Negara National Park, Malaysia in Current Issues

    in Hospitality and Tourism Research and Innovations, pp.

    533-537.

    33. Yiing, L.S., Aziz, Y.A., Md. Sidin, S., Saleh, R. (2012),

    Effects of emotional labor on customer outcomes:

    Tourists' perspectives in Current Issues in Hospitality and

    Tourism Research and Innovations, pp. 177-181.

  • Page 8 of 19

    34. Mohd Shahril, A., Aziz, Y.A., Othman, M., Bojei, J. (2012),

    Impact of service guarantee on empowerment,

    employee responsiveness in service recovery and service

    quality in the Malaysian upscale hotels in Current Issues in

    Hospitality and Tourism Research and Innovations, pp. 69-

    73.

    35. Awang, K.W., Aziz, Y.A., Samdin, Z. (2012), The growth

    of micro, small, and medium-sized hotel enterprises: The

    roles of the state, Arab World Geographer, 15 (4), pp.

    302-317.

    36. Rozana, N. N. M., Aziz, Y.A and Khairil, W. A. (2011).

    Potential Antecedents and Outcomes of Frontline

    Employees’ Service Recovery Performance, International

    Journal of Economics and Management, Vol. 5, No 1. pp.

    114-139.

    37. Rozana, N. N. M., Aziz, Y. A and Khairil, W. A. (2011).

    Impact of Selected Organizational Characteristics on

    Psychological and Behavioural Outcomes of Hotel

    Frontline Employees, Pertanika, Vol. 19, No. 2, pp. 369-

    383.

    38. Abdullah, Z., and Aziz, Y.A. (2011), Managing corporate

    reputation, stakeholder relations, and corporate social

    responsibility: A Southeast Asian Perspective ,

    International Journal of Economics and Management, 5

    (2), pp. 299-318.

    39. Abdullah, Z., and Aziz, Y.A. (2011), Institutionalizing

    corporate social responsibility: Its effects on corporate

    reputation, culture, and legitimacy in Malaysia In

    Innovation and Knowledge Management: A Global

    Competitive Advantage 4, pp. 2301-2306

    40. Yen, F.L., Othman, M. Shahrim, M and Aziz, Y.A (2011),

    Efficiency Measurement of A Malaysian Hotel Chain

    using DEA, Journal of Social Science and Humanities

    (PERTANIKA), 19(1).

    41. Aziz, Y.A. and Khairil, W, A. (2010), Conceptualising the

    Service Excellence and Antecedents: The Development

    of Structural Equation Model, Journal of Tourism,

    Hospitality and Culinary Art, 2(1).

  • Page 9 of 19

    42. Aziz, Y.A. (2010), Development of A Structural Equation

    Model for Tourist Service Experience: Service Marketing

    Perspective, Journal of Educational Travel, 1(1), pp 1- 15

    43. Zaiton, S., Aziz, Y.A. Radam, R. and Yacob, M.R, (2010),

    Factors Influencing the Willingness to Pay for Entrance

    Permit: The Evidence from Taman Negara National Park,

    Journal of Sustainable Development, 3(3), pp. 212-220.

    44. Othman, M., Yen, F.L., Shahrim, M., and Aziz, Y.A.

    (2010), Total Factor Productivity Efficiency Changes in a

    Malaysian Hotel Chain, International Journal Revenue

    Management, 4(3/4), pp 327-343

    45. Aziz, Y.A. and Zaiton, S., (2010), The Impact of

    Empowerment on Emotional Labour: A Structural

    Equation Modeling Approach,Forthcoming for: Journal of

    Social Science and Humanities (PERTANIKA), 19(1).

    46. Khairil W..A, Aziz, Y.A. and Zaiton, S. (2009) The Ever

    Changing Tourism. Research Bulletin of the Faculty of

    Economics and Management, UPM, 4 (March):57-60.

    47. Aziz, Y.A. (2008) The Effects of Emotional Dissonance

    and Employee’s Empowerment on Service Quality and

    Customer Staisfaction Perception: Customer Level

    Analysis, International Journal of Economics and

    Management, Vol 2(2), pp 237 – 258.

    48. Aziz, Y.A. (2008) Structural Equation Modeling (SEM): An

    Alternative Approach in Data Analysis for Social Science

    Studies, Integration & Dissemination, Vol 3, Issue

    September, pp 14 – 17.

    Books/Monographs

    1. Ramachandran, S., Khairil, W.A, Aziz, Y.A. and Yacob,

    R.M. (2011), Selected Readings in Hospitality & Tourism,

    UPM Publisher.

    2. Khairil, W.A, Aziz, Y.A. and Zaiton, S, (2010) “Selected

    Issues in Hospitality and Tourism”, UPM Publisher.

    3. Aziz, Y.A., Othman, S.M., Hassan, H and Wan Hassan,

    W.M. (2009), Current Issues in Tourism and Hospitality

    Services in Malaysia, UPM Publisher.

    Chapter in Book

    1. Punitha, S., Aziz, Y.A and Rahman. A.A, (2016), Adoption

    of Sustainable Chain Management (SCM) by the Hotel

  • Page 10 of 19

    Industry, In: Azmawani Abd Rahman and Hossein

    Nezakati) Achieving Sustainable Chain through the

    Creation of Economic Growth, Environmental Protection

    and Social Progress. UPM Press, pp 29-52.

    2. Mean., M.T., Abd Rahman. A.A. Aziz, Y.A. and Sidek, S

    (2016), Sustainable Supply Chain in the Service Industry:

    Analysis on the Three Major Sectors.In: Azmawani Abd

    Rahman and Hossein Nezakati) Achieving

    Sustainable Chain through the Creation of

    Economic Growth, Environmental Protection and

    Social Progress. UPM Press, pp 8-28.

    3. Nadzirah Mohammed, Yuhanis Abdul Aziz, Khairil

    Wahidin Awang, and Zaiton Samdin, 2015. The Influence

    of Destination Attractiveness on Satisfaction and

    Environmentally Responsible Behaviour in Marine Park of

    Terengganu, Malaysia: A Conceptual Perspective. In:

    (Ed., Haslinda Hashim and Nor Azlina Kamarohim),

    Marketing Issues and Practices Across Different

    Industries. UPM Press, pp 42-58.

    4. Kani, Y., Aziz, Y.A, Bojei, J. and Sambasivan, M.(2014),

    Conceptualising the Mediating Effects of Destination

    Image between Destination Source Credibility and

    Destination Attachment among Tourists from West Asia,

    In: Mass Hareeza Ali, Nor Azlina Kamarohim and

    Manisah Othman, The Nature of Services Management

    UPM Press, pp. 167-183.

    5. Sohrabinez, R., Nezakati, H, Aziz, Y.A. and Zawawi, D.

    (2014), Marketing Mix and Toursit Behavioural Intentions

    Towards Malaysian Food: Mediating Role of Tourist’s

    Food Satisfaction, In Eds: Hamimah Hassan and Hossein

    Nezakati, Selected Issues in Hospitality and Tourism

    Sustainability, UPM Press, pp.55-69.

    6. Noor Izza Rozian Binti Sanib, Yuhanis Ab. Aziz, Zaiton

    Samdin and Khalid Abdul Rahim. (2013). Marketing Mix

    and its Implication on Emotions of Hotel Customer in :(

    Ed., Haslinda Hashim and Rosli Salleh), Marketing

    Towards Delivering Consumer Value. Mc Graw Hill. Pp.

    37.

    7. Lee Shin Ying and Yuhanis Ab. Aziz. 2013. Service Quality

    Attributes of Group Package Tour Guides in Malaysia In

    :(Ed., Ng Siew Imm, Hamimah Hassan and Lee Shin

  • Page 11 of 19

    Ying), Readings on Hospitality and Tourism issues. Mc

    Graw Hill. Pp. 78.

    8. Aslinda Mohd Shahril, Yuhanis Ab. Aziz and Mohhidin

    Othman. 2013. Service Guarantees: The Impact on

    Empowerment and Five Star Hotels in Malaysia In :(Ed.,

    Ng Siew Imm, Hamimah Hassan and Mohhidin Othman),

    Readings on Hospitality and Tourism issues. Mc Graw Hill.

    Pp. 71.

    9. Yuhanis Ab. Aziz, Amir Mohamadi and Zaiton Samdin.

    2012. The Effect of Online Marketing on Customer

    Satisfaction In :(Ed., Zahira Mohd Ishan, Zuraina Dato

    Mansor, Wong Foong Yee and Ho Jo Ann), Business

    Practices in Malaysia. McGrawHill. Pp. 94-106.

    10. Aziz, Y.A. (2011) Critical Success Factors in Managing

    Hotel Front liners: Services Marketing Perspectives,

    Selected Reading in Hospitality and Tourism, UPM

    Publisher.

    11. Aziz, Y.A. and Othman, M. (2011), Pembangunan

    Program Homestay di Malaysia: Perkembangan Semasa

    dan Hala Tuju Masa Hadapan dalam PELANCONGAN,

    HOMESTAY DAN PEMBANGUNAN KOMUNITI, USM

    Publisher (Forthcoming).

    12. Khairil, W.A. and Aziz,Y.A. (2010). Small Tourism

    Enterprises in Kelantan, Malaysia: Issues and

    Challenges. In Khairil, W. A., Y. A. Aziz and Z. Samdin

    (Eds.) Issues In Hospitality and Tourism Industries.

    Serdang: Penerbit Universiti Putra Malaysia.

    13. Khairil, W.A., Aziz, Y.A., Zaiton, S. and Rozana, N. M.

    M. (2010). A Brief Remark on the Hospitality and

    Tourism Industries. In Khairil, W. A., Y. A. Aziz and Z.

    Samdin (Eds.) Issues In Hospitality and Tourism

    Industries. Serdang: Penerbit Universiti Putra

    Malaysia.

    14. Aziz, Y.A. Othman, S.M. Hassan, H and Wan Hassan,

    W.M. (2009), Introduction to Tourism and Hospitality

    Industry in Current Issues in Tourism and Hospitality

    Services in Malaysia, UPM Publisher.

  • Page 12 of 19

    15. Aziz, Y.A. (2009), An Overview of the Growth of Tourism

    Products in Malaysia, in Current Issues in Tourism and

    Hospitality Services in Malaysia, UPM Publisher

    16. Aziz, Y.A. (2009), Managing Employee’s Emotional

    LABOUR FOR Excellent Services in the Tourism and

    Hospitality Industry in Current Issues in Tourism and

    Hospitality Services in Malaysia, UPM Publisher

    17. Othman, M., Aziz, Y.A. and Ai Ling, T. (2009), Uncovering

    Service Quality Attributes Using Profile Accumulation

    Technique (PAT) in Full Service and Quick Service

    Restaurants, in Current Issues in Tourism and Hospitality

    Services in Malaysia, UPM Publisher

    Proceedings The 7th Global Islamic Marketing Conference 'Islamic

    Marketing Researching The Parameters, Casablanca,

    Morocco, 4-6 May 2016

    Asia International Conference, Kuala Lumpur, 10-11

    December, 2016

    7th World Conference for Graduate Research in Tourism,

    Hospitality and Leisure: 598-603, 03 – 07 June 2014

    Yuhanis Abdul Aziz, Zaiton Samdin, Khairil Wahidin Awang,

    Zulhamri Abdullah, Developing an Index for Medical

    Tourism, International Conference on Global Trend in

    Academic Research, June 2-3 (2014)

    Roslizawati Che Aziz - Mohani Abdul - Yuhanis Abdul Aziz -

    Azmawani Abd Rahman, (2014) Appreciative Inquiry

    Approach: A Promising Research Tool for Rural Tourism

    Development, 7th World Conference for Graduate

    Research in Tourism, Hospitality and Leisure: 598-603, 03 – 07

    June 2014

    Bello Yekinni Ojo, Raja Nerina Raja Yusof, Yuhanis Ab Aziz

    and Khairil W. Awang , (2014), CONCEPTUALISING THE

    INTRINSIC AND EXTRINSIC PUSH FACTORS INFLUENCING

    INTERNATIONAL EDU-TOURISTS DECISION TO STUDY ABROAD:

    THE MALAYSIA PERSPECTIVE, Proceedings of the Australian

    Academy of Business and Social Sciences Conference 2014

    (in partnership with The Journal of Developing Areas), ISBN

  • Page 13 of 19

    978-0-9925622-0-5

    Aziz, Y.A. (2011), Assessing the Effects of Empowerment and

    Emotions on Job Satisfaction in Hotel Service Environments,

    Proceeding of The 2nd International Research Symposium

    in Service Management Yogyakarta, Indonesia, 26 – 30 July

    2011 pp. 467- 470.

    Aziz, Y.A. Khairil, W.A and Zaiton, S. (2011), Evidence of

    Empowerment in Hotel Industry: the Case of Hotel Front

    Liners in Malaysia, Proceeding of The 2nd International

    Research Symposium in Service Management Yogyakarta,

    Indonesia, 26 – 30 July 2011 pp. 471- 473.

    Zaiton, S. and Aziz, Y.A. (2011), The Role of Socio-

    demographic and Economics on Ecotourism Activities at

    the Penang National Park, Malaysia: a Services Marketing

    Perspective, Proceeding of The 2nd International Research

    Symposium in Service Management Yogyakarta, Indonesia,

    26 – 30 July 2011 pp. 162- 164.

    Khairil, W. A., Aziz, Y. A. and Zaiton, S. (2011) Micro, Small

    and Medium-sized Hotel Development: A View from the

    Practitioners. Proceedings of 12th International Joint World

    Cultural Tourism Conference, 7-9 October 201, Istanbul.

    Abdullah, Z., Aziz, Y.A., and MD Nordin, S. (2011), Building a

    Unique Corporate Identity: A Study on the Mission & Vision

    Statements on Corporate Websites of Malaysian and

    Singaporean Corporations, Proceeding of 1st International

    Colloquium on Corporate Branding, Identity, Image and

    Reputation, Zurich, Switzerland.

    Aziz, Y.A and Zaiton, S. (2010), The Impact of Empowerment

    on Emotional Labour: A Structural Equation Modeling

    Approach, in the Proceeding of World of Academy of

    Science, Engineering and Technology, Issue 66, June 2010,

    ISSN 2070-3724( ISI Cited)

    Aziz, Y. A. , Awang, K.W. and Hassan,H (2009), The Impact of

    Internal Marketing on Resident’s Quality of Life and Attitude

    towards Additional Tourism Development; a Structural

    Equation Modeling Approach, in Proceeding at Tourism

    and The Third Sector: Releasing the Potential, International

    Conference of the Educational Travel Foundation Limited,

    Neuchatel, Switzerland.

    Aziz, Y. A. (2009), Development of Structural Equation Model

  • Page 14 of 19

    for Tourist Service Experience, in Proceeding at Tourism and

    The Third Sector: Releasing the Potential, International

    Conference of the Educational Travel Foundation Limited,

    Neuchatel, Switzerland.

    Aziz, Y.A. and Zaiton, S. (2009), The Impact of Empowerment

    in Moderating the Emotional Labour: A Structural Modeling

    Approach, proceeding paper at 2nd International

    Conference on Marketing and Retailing, Equatorial Hotel,

    Melaka.

    Aziz, Y.A. and Ennew, C. (2008), Emotional Labour and

    Employee-Customer Relationships: Empirical Evidence from

    the Hotel Sector, in Proceeding at Academy of Marketing

    Conference, Robert Gordon University, Aberdeen, UK.

    Aziz, Y.A (2008), Emotional Labour: An Emerging Concept in

    Services Marketing, in Proceeding at Applied International

    Business Conference, Labuan, Sabah.

    Aziz, Y.A and Ennew, C. (2006), Emotional Labour and

    Service Delivery: An Evaluation in the Hotel Sector, in the

    proceedings of the Academy of Marketing Conference

    2006, Middlesex Business School, London, UK.

    Aziz, Y.A (2007), Empowerment and Emotional Dissonance:

    Employee-Customer Relationships in the Malaysian Hotel

    Industry, Unpublished PhD Thesis.

    Other publications

    Conference

    Presentations

    Aziz, Y.A, Othman, M, Karim, M.S and Foo, L.Y (2014),

    Learning from the Past: A Case Study of a Malaysian Hotel

    Chain’s Performance Using Data Envelopment Analysis,

    paper presented at 12th Asia Pacific Chrie (APacCHRIE)

    Conference 2014, 21-24 May 2014.

    K.W. Awang, M.F. Ong, Aziz, Y.A, and Jeahnichem, G,

    (2014), Understanding the impact of Cultural Tourism in

    Small Town Sustainable Development, 2-4 September 2014,

    paper presented at 2nd International Hospitality & Tourism

    Conference, Penang, Malaysia.

    Chok, N.V., Aziz, Y. A., Awang, K. (2013), Ecotourism’s

    Experience, Satisfaction and Word of Mouth

    Recommendation in Ecotourism Malaysia, paper presented

    at Global Conference on Business and Economics Research

    2013, Palace of Golden Horses, Mines Resort City, Selangor,

    Malaysia, 18-20 Oct 2013.

    Kani, Y., Aziz, Y.A., Bojei, J (2013), Factors Influencing

    Destination Image of Malaysia among Tourist from Middle

  • Page 15 of 19

    East, paper presented at Global Conference on Business

    and Economics Research 2013, Palace of Golden Horses,

    Mines Resort City, Selangor, Malaysia, 18-20 Oct 2013.

    Sanib, N., Aziz, Y.A, Samdin, Z and Rahim, K. (2013),

    Marketing Mix Perception between Male and Female Hotel

    Customers in Malaysia , paper presented at Global

    Conference on Business and Economics Research 2013,

    Palace of Golden Horses, Mines Resort City, Selangor,

    Malaysia, 18-20 Oct 2013.

    Moghades, R., Nezakati, H, Aziz, Y. A., Zawawi. (2013),

    Preliminary Study of 4A Marketing Mix Impacts on Tourist,

    paper presented at Global Conference on Business and

    Economics Research 2013, Palace of Golden Horses, Mines

    Resort City, Selangor, Malaysia, 18-20 Oct 2013.

    Yiing,L.S., Aziz, Y. A., Md Sidin, S. (2013), Emotional Labour

    Strategies of Package Tour Guides in Malaysia; Tourist’s

    Perspective , paper presented at Global Conference on

    Business and Economics Research 2013, Palace of Golden

    Horses, Mines Resort City, Selangor, Malaysia, 18-20 Oct

    2013.

    Satisfaction in Hotel Service Environments, (2011), paper

    presented at The 2nd International Research Symposium in

    Service Management Yogyakarta, INDONESIA, 26 – 30 July

    2011 pp. 467- 470.

    Aziz, Y.A. Khairil, W.A and Zaiton, S. (2011), Evidence of

    Empowerment in Hotel Industry: the Case of Hotel Front

    Liners in Malaysia, paper presented at The 2nd International

    Research Symposium in Service Management Yogyakarta,

    INDONESIA, 26 – 30 July 2011 pp. 471- 473.

    Abdullah, Z., Aziz, Y.A., and MD Nordin, S. (2011), Building a

    Unique Corporate Identity: A Study on the Mission & Vision

    Statements on Corporate Websites of Malaysian and

    Singaporean Corporations, paper presented at 1st

    International Colloquium on Corporate Branding, Identity,

    Image and Reputation, Zurich, Switzerland.

    Aziz, Y.A and Zaiton, S. (2010), The Impact of Empowerment

    on Emotional Labour: A Structural Equation Modeling

    Approach, paper presented at World of Academy of

    Science, Engineering and Technology, Paris, France.

    Aziz, Y, A. , Awang, K.W. and Hassan, H (2009), The Impact

    of Internal Marketing on Residents’s Quality of Life and

    Attitude towards Additional Tourism Development: A

  • Page 16 of 19

    Structural Equation Modeling Approach, paper presented

    at Tourism and The Third Sector: Releasing the Potential,

    International Conference of the Educational Travel

    Foundation Limited, Neuchatel, Switzerland.

    Aziz, Y, A. (2009), Development of Structural Equation Model

    for Tourist Service Experinece, paper presented at Tourism

    and The Third Sector: Releasing the Potential, International

    Conference of the Educational Travel Foundation Limited,

    Neuchatel, Switzerland.

    Aziz, A.Y. and Samdin, Z. (2009), The Impact of

    Empowerment in Moderating the Emotional Labour: A

    Structural Modeling Approach, paper presented at 2nd

    International Conference on Marketing and Retailing,

    Equatorial Hotel, Melaka.

    Aziz, A, Y, and Awang, K.W. (2009), Conceptualising the

    Service Excellence and its Antecedents: The Development

    of Structural Equation Model, paper presented at 6th

    Ubaya International Annual Symposium on Management,

    Surabaya, Indonesia.

    Aziz, A.Y. and Samdin, Z. (2008) The Impact of Marketing Mix

    on Tourists’ Service Experience and its Outcomes: A

    Conceptual Framework and Model Development, paper

    presented at Seminar FEP 2008, Mahkota Hotel, Melaka.

    Aziz, A.Y (2008), Emotional Labour: An Emerging Concept in

    Services Marketing, paper presented at Applied

    International Business Conference, Labuan, Sabah.

    Aziz, A. Y. and Ennew, C. (2008), Emotional Labour and

    Employee-Customer Relationships: Empirical Evidence from

    the Hotel Sector, paper presented at Academy of

    Marketing Conference, Robert Gordon University,

    Aberdeen, UK.

    Aziz,A.Y. (2007), Empowerment and Emotional Labour in the

    Organisation: Evidence from the Malaysian Hotel Industry,

    paper presented at Seminar FEP 2007, Swiss Garden Lumut,

    Perak.

  • Page 17 of 19

    H. PROJEK PENYELIDIKAN TERDAHULU(Past Research Project)

    Project No. Project Title Role Year Source of

    fund

    Status

    06-03-08-

    0534RU

    The Impact of

    Employee’s

    Empowerment

    and Emotional

    Labour:

    Evidence from

    Customer’s

    Perspectives

    Project

    Leader

    2008-

    2009

    RUGS, UPM

    Completed

    06-03-08-

    0535RU

    Willingness to

    Pay in a

    National Park in

    Malaysia: A

    Case Study of

    Taman Negara.

    Co-

    Researcher

    2008-

    2009

    RUGS, UPM

    Completed

    06-01-09-

    0773RU/F1)

    Rising the Power

    of Asian Tigers:

    Institutionalising

    Corporate

    Social

    Responsibility on

    Corporate

    Communication

    Co-

    Researcher

    2009-

    2011

    RUGS, UPM

    Completed

    05-04-10-

    783FR (FRGS)

    Developing a

    New Branding

    Index in

    Corporate

    Communication

    for An Asian

    Country

    Co-

    Researcher

    2010-

    2012

    FRGS, MOHE

    Completed

    05-04-10-

    783FR

    Robust Index for

    Ecotourism

    Co-

    Researcher

    2010-

    2012

    MOHE Completed

    91912

    Sustainable

    Growth of Small

    and Medium-

    Sized Tourism

    Enterprises

    Co-

    Researcher

    2010-

    2011

    RUGS, UPM

    Completed

    06-05-10-

    1113(RUGS)

    An Investigation

    of Tourist

    Service

    Experience;

    Development

    and Validation

    of a Structural

    Equation Model

    Project

    Leader

    2010-

    2012

    RUGS, UPM

    Completed

    06-01-12- Malaysian Project - 2012- Malaysian Completed

  • Page 18 of 19

    1104FR Robust Index for

    Health Tourism.

    Leader 2014. FRGS,

    MOHE

    Impact of Food

    Quality, Food

    Image and

    Perceive Value

    on Tourist

    Satisfaction and

    Intention to

    Revisit Malaysia.

    Co-

    Researcher

    2013-

    2015

    Completed

    KTP Project Sustaining the

    Honey Industry

    all Along the

    Value Chain-

    Upgrading the

    Production,

    Processing and

    Marketing.

    Co-

    Researcher

    2012-

    2014

    MOHE/USM Completed

    Support and

    Drivers for

    Sustainable

    Supply Chain,

    and Green

    Practices in

    Manufacturing

    and Service

    Industry in

    Malaysia.

    Co-

    Researcher

    2013-

    2015

    GUPM/MOHE Completed

    Developing

    Tourism

    Typology in

    Emerging

    Tourism Sectors

    Co-

    Researcher

    2013-

    2015

    GUPM/MOHE Completed

    GP-IPS/

    2014/9429600

    Tourist Behavior

    towards Green

    Consumption in

    Malaysia Hotel

    Industry

    Project -

    Leader

    2014-

    2015

    GUPM/IPS Completed

    05-01-14-

    1410FR

    Evaluation of

    Actual Potential

    of Halal Tourism

    and Its Impact

    on The

    Malaysian

    National GDP

    Project -

    Leader

    2014-

    2016

    FRGS Completed

    GP-IPS/

    2016/9482400

    The Impacts of

    destination

    Attractiveness,

    Place

    Attachments,

    Project -

    Leader

    2016-

    2017

    GUPM/IPS Ongoing

  • Page 19 of 19

    Activity

    Involvement

    and Satisfaction

    Towards

    Environmentally

    Responsible

    Behaviour of

    Tourist in Marine

    Park of

    Peninsular

    Malaysia.

    GP-IPS/

    2016/9488500

    Identifying the

    Factors that

    Effects on

    Consumer

    Behaviour

    Intention in

    Green Hotel of

    Malaysia

    Project -

    Leader

    2016-

    2107

    GUPM/IPS Ongoing

    I. Other Professional Services

    Position Institution Year

    Panel of Assessor for Programme

    Accreditation

    MQA 2008-2014

    Senior Assessor for Programme

    Accreditation

    MQA 2015-2018

    Panel of Assessor for Master of Customer

    Service Management

    UiTM 2017

    External Verifier for Associate Diploma in

    Business qualification for Laureate Wadi Al-

    Dwaser Female College, Saudi Arabia.

    Saudi Skill

    Standard

    (SSS)

    2017

    Panel of Assessor for APEL (C) MQA MQA 2017-2020

    External Examiner for Staff Promotion to

    Associate Professor DS 54

    UITM 2016-2017

    Self-Accreditation University

    Assessor MQA

    UNITEN 2015

    Self-Accreditation University

    Assessor MQA

    UUM 2015

    Panel of Assessor for "HND Hospitality

    Management" Programme SQA

    Scottish

    Qualification

    Authority (SQA)

    2014

    Panel of Advisory Board for Diploma in

    Logistic Management

    UPNM 2014

    External Examiner Nilai University 2013-2015

    External Examiner KDU University

    College

    2011-2012